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Reviews of Sonesta ES Suites Charlottesville University

3 out of 5
Sonesta ES Suites Charlottesville University
1111 Millmont St, Charlottesville, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 225 out of 401 reviews" "
Rating 8 - Good. 104 out of 401 reviews" "
Rating 6 - Okay. 33 out of 401 reviews" "
Rating 4 - Poor. 23 out of 401 reviews" "
Rating 2 - Terrible. 16 out of 401 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Darielle

Traveled with family
Liked: Staff & service, property conditions & facilities
I enjoyed my stay the staff were very friendly and check in/check out was quick and easy. It is very close to UVA so I'd recommend staying here if you want to visit the school. It was fairly close to downtown and there are a couple of shopping centers nearby. The wifi was not good and those who had trash but did not want their rooms clean would put the trash outside the door however housekeeping would never take the trash so it would be sitting for days.
Stayed 3 nights in Mar 2024
Response from Sonesta ES Charlottesville Team on Mar 20, 2024
While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.

2/10 Terrible

Heather

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had a terrible experience. The staff were all very polite but when we checked in there was a sign that noted they were shutting off the water from 9pm to 5am but assured us that it would more than likely be back on by midnight. At midnight the fire alarm went off, the maintenance workers broke a sprinkler head in the hallway next to our room and water was going down the hallway down to our room. We ended up leaving there and getting a new hotel room.
Stayed 2 nights in Mar 2024
Response from Sonesta ES Charlottesville Team on Mar 5, 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Charlottesville University. Your comments are important to us, as they provide us an opportunity to better serve you. We appreciate that you took the time to review our hotel and sincerely apologize for the water being cut off for an emergency repair which resulted in the fire alarm going of twice in the middle of the night. We made every effort to limit the guest impact during this repair by scheduling this repair to be completed during the evening hours. Unfortunately this repair didn't go as attended and left the hotel without water for longer than anticipated which resulted in the fire alarm being set off multiple times during the evening. We understand such issues did not leave you with favorable impressions of the hotel. We apologize for any inconvenience it might have caused and thank you for staying with us. Hope to have you as a guest again for a very different experience.

10/10 Excellent

Robert

Stayed 2 nights in Feb 2024
Response from Sonesta ES Charlottesville Team on Mar 20, 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sonesta ES Charlottesville Team on Feb 8, 2024
Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Tymeco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious. The kitchen with cookware and table settings was convenient.
Stayed 1 night in Jan 2024
Response from Sonesta ES Charlottesville Team on Jan 15, 2024
We appreciate your positive feedback about our hotel. As you know we take pride in catering to our guests' needs the best way possible and we look forward to your return stay

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tapreeya on Jan 3, 2024
Amy, thank you for taking the time to leave us your feedback! We are happy you enjoyed your stay and we hope you come back to visit us in the future!

10/10 Excellent

Melissa D

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it… perfect stay
Response from Sonesta ES Charlottesville Team on Feb 8, 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sonesta ES Charlottesville Team on Dec 19, 2023
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

10/10 Excellent

Catherine

Stayed 3 nights in Dec 2023
Response from Sonesta ES Charlottesville Team on Dec 19, 2023
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

10/10 Excellent

Mary

Traveled with family
Our room was awesome. It was one of the 2 bedroom suites. The room included everything we needed and the beds were super comfortable. The staff was very helpful and the breakfast was better than we expected. Will look for this chain on future overnights!
Stayed 1 night in Dec 2023
Response from Sonesta ES Charlottesville Team on Dec 19, 2023
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sonesta ES Charlottesville Team on Dec 19, 2023
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

2/10 Terrible

Benjamin

Traveled with family
Disliked: Cleanliness, staff & service
No hot water
We had no hot water in the room, and the pull-out couch mattress was disgusting. It had many crumbs and had not been cleaned in months. It was also basically one big stain. I showed the manager on duty and they told me they would take care of my room and I have not been able to get in touch with them since. Would never return
Stayed 1 night in Nov 2023
Response from Sonesta ES Charlottesville Team on Dec 19, 2023
Thanks for your review. Cleanliness is an important standard of service at Sonesta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.

10/10 Excellent

Demetri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for traveling with pets. Wonderful trails right behind the hotel with miles of wooded trails (behind the hotel cross over into the university property and follow the track around to wooded trails near the parking lot).
Stayed 1 night in Nov 2023
Response from Tapreeya on Nov 30, 2023
Thank you for leaving us your feedback. We are happy to know that you enjoyed your stay and we hope to host you again in the future!

10/10 Excellent

Allison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and comfortable room.
Stayed 1 night in Nov 2023
Response from Tapreeya on Nov 30, 2023
Thank you for leaving us your feedback. We are happy to know that you enjoyed your stay and we hope to host you again in the future!

8/10 Good

Carleen, Ashburn

Stayed 1 night in Nov 2023
Response from Tapreeya on Jan 3, 2024
Carleen, thank you for taking the time to leave us your feedback. We hope you are able to return to our property in the future!

4/10 Poor

Jason

Disliked: Cleanliness, property conditions & facilities
The room was very dirty.
Stayed 3 nights in Nov 2023
Response from Sonesta ES Charlottesville Team on Nov 24, 2023
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit.

10/10 Excellent

Nicole

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Tapreeya on Nov 20, 2023
Nicole, thank you for taking the time to give us your feedback! We are so thrilled you enjoyed your stay with us! We hope to host you again in the future!

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Great location, spacious rooms
Has all the amenities of a typical Sonesta. Room was clean but outdated. Location is unbeatable because it’s on a quieter street but still walking distance to many stores and restaurants.
Stayed 1 night in Nov 2023
Response from Tapreeya on Nov 18, 2023
Thank you for taking the time to leave your feedback. We are happy you enjoyed your stay with us! Hopefully we will have another chance to "WOW" you on your next visit to our Beautiful Charlottesville Location!

8/10 Good

sassan, Boca Raton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is amazing for conveniences of being in Charlottesville. East access was my objective and this hotel scores high in that.
Stayed 4 nights in Nov 2023
Response from Sonesta ES Charlottesville Team on Nov 17, 2023
Our location is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences. We welcome you back anytime you are in the area!

10/10 Excellent

Karen, Bryan

Stayed 1 night in Nov 2023
Response from Tapreeya on Nov 30, 2023
Thank you for leaving us your feedback. We are happy to know that you enjoyed your stay and we hope to host you again in the future!

4/10 Poor

Sharyn

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I was disappointed by our stay. The walls were very thin--we could hear the person next door snoring and every toilet flush from the people above us. The staff was nice, but when I called to say there were no sheets for the pull-out bed they told me I could come down and get some if I wanted--it was late and we were ready for bed, so I got dressed to go down--to find sheets and pillows left there, no people around. The halls were dark and not clean--other patrons were throwing trash in the hallway and it stayed there. We walked over the same apple core 3 times. I would not stay here again
Stayed 2 nights in Nov 2023
Response from Sonesta ES Charlottesville Team on Nov 6, 2023
Thank you for taking the time to share your comments about your stay! We are very sorry that your experience wasn’t up to your expectations. Our staff works very hard to provide guests with a clean, comfortable room, and top notch service. Your specific concerns have been discussed with our team to help us improve. We hope you return in the future and allow us to exceed your expectations.

2/10 Terrible

Richard

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Sonesta ES Charlottesville Team on Nov 8, 2023
Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again.

10/10 Excellent

Kim, Longmeadow

Liked: Cleanliness, staff & service, property conditions & facilities
Good choice for a stay in Charlottesville.
Stayed 1 night in Oct 2023
Response from Sonesta ES Charlottesville Team on Nov 8, 2023
Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sonesta ES Charlottesville Team on Nov 8, 2023
Thank you for taking the time to review your stay with us. We are very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

6/10 Okay

Anthony

Traveled with partner
Disliked: Property conditions & facilities
Cockroaches in bedroom. MANY. Litter in corridors. Outside trash cans brimming over with garbage. Stains on furniture.
Stayed 3 nights in Oct 2023
Response from Tapreeya on Nov 2, 2023
We apologize for any inconvenience you may have experienced. The hotel management team will be advised of your review in an effort to improve our services. Again, we appreciate your feedback and hope you will provide us another opportunity to serve you in the future.

8/10 Good

Rene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small kitchen area with stove. Staff was helpful when there was a leak in the ceiling late at night and found us a new room quickly.
Stayed 9 nights in Oct 2023
Response from Tapreeya on Oct 30, 2023
We are sorry to hear about the leak that took place in your suite during your stay. We are happy that we were able to rectify this for your quickly and we hope that your stay was enjoyable! We hope to host you again in the future!

10/10 Excellent

Nancy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tapreeya on Oct 28, 2023
Thank you for your positive feedback! We look forward to hosting you again in the future!

8/10 Good

Inger

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Tapreeya on Oct 28, 2023
Thank you for your feedback! We look forward to hosting you again in the future!

8/10 Good

Virginia

Stayed 7 nights in Oct 2023
Response from Tapreeya on Nov 18, 2023
Thank you for taking the time to give us your feedback. We look forward to hosting you again soon!

10/10 Excellent

Maricelle, Pittsburgh

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, cozy and warm hotel with kitchen and comfortable sofa bed. Very close to UVA. Bathrooms could use updating.
Stayed 2 nights in Oct 2023
Response from Tapreeya on Oct 24, 2023
Thank you for feedback! We are so happy that you enjoyed your stay! We hope to host you again in the future!

6/10 Okay

Seb

Stayed 2 nights in Oct 2023
Response from Sonesta ES Charlottesville Team on Nov 6, 2023
Thank you for your review and for staying at Sonesta. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Tapreeya on Oct 21, 2023
Thank you for your feedback! We hope to host you again in the future!

8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to the UVA campus. Staff was super friendly and helpful. Hotel was clean. Price point was very good.
Stayed 2 nights in Oct 2023
Response from Tapreeya on Oct 21, 2023
Thank you for your feedback! We hope to host you again in the future!

10/10 Excellent

Nina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tapreeya on Oct 21, 2023
Thank you for your feedback! We hope to host you again in the future!

8/10 Good

Kara

Stayed 1 night in Oct 2023
Response from Tapreeya on Oct 21, 2023
Thank you for your feedback! We hope to host you again in the future!

10/10 Excellent

michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife wants better and closer mirrors for makeup application. Great visit.
Stayed 1 night in Oct 2023
Response from Sonesta ES Charlottesville Team on Oct 10, 2023
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review!

10/10 Excellent

Pedro, Reisterstown

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sonesta ES Charlottesville Team on Oct 10, 2023
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Well run and conveniently located.
Stayed 2 nights in Oct 2023
Response from Tapreeya on Oct 21, 2023
Thank you for your feedback! We hope to host you again in the future!

10/10 Excellent

Tiffany

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Good breakfast. Spacious and clean suites.
Stayed 1 night in Oct 2023
Response from Sonesta ES Charlottesville Team on Oct 9, 2023
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Mary

Stayed 2 nights in Oct 2023
Response from Tapreeya on Oct 29, 2023
Thank you for your feedback! We hope to host you again in the near future!

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room we were in. Very clean and comfortable. Friendly staff. Nice pool and even a basketball court. Good variety on the included breakfast buffet. I definitely recommend this facility.
Stayed 1 night in Oct 2023
Response from Sonesta ES Charlottesville Team on Oct 9, 2023
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

8/10 Good

Constance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing special, nice size rooms, clean beds was comfortable. Breakfast had a nice choice. Just needed a little upkeep/updating. All in all, it was good!
Stayed 2 nights in Oct 2023
Response from Sonesta ES Charlottesville Team on Oct 9, 2023
Thank you for the opportunity to respond to your concerns. While we thank you for your kind words regarding our staff, we are dismayed that we fell short of your expectations. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do and assure you that our staff will have a chance to read your feedback. We hope you come back to stay with us in the future.

8/10 Good

John

Stayed 1 night in Oct 2023
Response from Tapreeya on Oct 28, 2023
Thank you for your feedback! We look forward to hosting you again in the future!

10/10 Excellent

Havana

Stayed 1 night in Oct 2023
Response from Tapreeya on Oct 28, 2023
Thank you for your feedback! We look forward to hosting you again in the future!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Very satisfied
Stayed 1 night in Oct 2023
Response from Sonesta ES Charlottesville Team on Oct 9, 2023
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and comfortable place to stay.
Stayed 1 night in Sep 2023
Response from Sonesta ES Charlottesville Team on Oct 9, 2023
Thank you for staying at Sonesta ES Suites Charlottesville, VA. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Michael

Stayed 1 night in Sep 2023
Response from Sonesta ES Charlottesville Team on Oct 9, 2023
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 Excellent

Scott

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the place to stay in Charlottesville
This was our first stay at this hotel and it was fantastic. Super clean, very convenient to lots of things either walking or a quick Uber or drive, and the staff was very friendly and helpful. We used the sofa bed and it was by far the most comfortable sofa bed I have ever slept on. These 2 room suites are huge and offer a lot of space. I really loved the main floor lobby which was huge with lots of table and chairs and a big screen TV.
Stayed 2 nights in Sep 2023
Response from Tapreeya on Sep 25, 2023
We are happy you enjoyed your stay with us! We look forward to hosting you again in the future!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tapreeya on Sep 25, 2023
Thank you for your feedback, we look forward to hosting you again in the future!

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tapreeya on Sep 24, 2023
Thank you for staying with us, and leaving your feedback. We hope to host you again in the future!