In-room safe, desk, blackout drapes, iron/ironing board
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Reviews of Sleep Inn & Suites Monticello

2.5 out of 5
Sleep Inn & Suites Monticello
1185 5th St SW, Charlottesville, VA

Reviews

7.8

Good

Rating 10 - Excellent. 341 out of 1001 reviews" "
Rating 8 - Good. 375 out of 1001 reviews" "
Rating 6 - Okay. 167 out of 1001 reviews" "
Rating 4 - Poor. 75 out of 1001 reviews" "
Rating 2 - Terrible. 43 out of 1001 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Betsy

Stayed 1 night in Mar 2024

10/10 Excellent

joel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FREINDLINESS OF STAFF AND POOL
Stayed 2 nights in Mar 2024

2/10 Terrible

ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Never stay there again!
Stayed 1 night in Dec 2023

10/10 Excellent

Denise L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pool. The Jets on the hot tub were not very powerful but otherwise the facilities were great.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 3, 2024
Thank you Denise for a great review. We are glad that you enjoyed your stay with us. Looking forward to seeing you again on your next trip to Charlottesville

2/10 Terrible

Betsy

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
We were told that we were in room 212. For to the floor and key didn’t work for 212, so we saw 211 written on the card. We went into 211. After getting in bed, someone else tried entering our room. Needless to say that was quite frightening and the person stated that this was the room the front desk gave her the key to. Front desk guy apologized over and over and said it was his fault.
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 3, 2024
We would like to apologize for the inconvenience you faced during you stay with us. We discussed the matter with the personnel involved and made sure this thing does not happen again. Hope you will give us another chance to serve you better.

8/10 Good

Kelli

Business traveler
Liked: Cleanliness, staff & service, room comfort
Pillows were too soft - would be nice to have a choice of soft and firm. Also entire hotel was a bit dated. Staff was very attentive and easy check in
Stayed 2 nights in Jan 2024
Response from Hotel Management on Mar 3, 2024
Thank you for your kind feedback. We will be using your words to make improvement going forward. Hope to see you again!

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
Used the pool and hot tub. The room was clean. Beds could have been a little more comfortable. One was so close to the wall you had to climb over the other person to get to that side. Shower was hot and so was breakfast. Service was easy and everyone was very nice. Would definitely stay again.
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 14, 2024
We are glad to learn that you enjoyed your stay with us. We will be using your kind words to make improvements moving forward. Hope to see you again!!

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Management on Feb 3, 2024
Thank you Wayne for your great ratings!!

8/10 Good

EWELINA

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except that we paid extra for queen sized beds and the beds were definitely smaller. I went to the desk and was told that those are considered their “queen beds”
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 14, 2024
We would like to thank you for your stay with us. We are glad that you enjoyed your stay. As far as the bed size is concerned, you were in a room with queen beds not double beds. Hope to see you again!

10/10 Excellent

Roger

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 14, 2024
Thank you Roger for 10/10. Looking forward to serve you even better on your next trip.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
met expectations
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 14, 2024
Thank you John for great feedback!!

6/10 Okay

Andrew, Millersville

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 14, 2024
Thank you Andrew.

8/10 Good

Brynne

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 14, 2024
Thank you Brynne

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Management on Mar 3, 2024
Thank you for your great ratings

8/10 Good

Jessica

Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 14, 2024
Thank you Jessica

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 14, 2024
Thank you Teresa.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Management on Jan 14, 2024
Thank you Richard. Looking forward to seeing you again!!

10/10 Excellent

Jessica

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Hotel Management on Jan 14, 2024
Thank you Jessica!!

6/10 Okay

Michael

Disliked: Amenities
Stayed 1 night in Nov 2023
Response from Hotel Management on Jan 14, 2024
Thank you Michael for your ratings. Hope you will give us another chance to serve you better.

10/10 Excellent

Candyce

Liked: Staff & service, amenities, property conditions & facilities
Everything was as advertised about the property
Stayed 1 night in Nov 2023
Response from Hotel Management on Jan 14, 2024
Thank you Candyce for your great and honest feedback. Hope to see you again on your next trip to Central VA

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property so could use a refresh but great location and wonderful staff.
Stayed 4 nights in Nov 2023
Response from Hotel Management on Jan 14, 2024
We are glad that you loved our convenient location and great staff. We will be using your kind feedback to take corrective actions.

6/10 Okay

James

Business traveler
Liked: Staff & service
Room was ok, Bath area and carpet could use a little work. Breakfast was good. Price was reasonable.
Stayed 1 night in Nov 2023
Response from Hotel Management on Jan 14, 2024
Thank you James for your feedback. We will use your feedback to improve the overall experience. Hope to see you again on your next trip to Charlottesville

4/10 Poor

Kelley

Traveled with family and small children, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The room we were put in was dirty and just beat up. There was a heavy musty perfume smell and you could tell the floor hadn't been vacuumed between occupancies. I also discovered numerous bites on my arms and legs the following morning from something, not sure if from a mosquito or something worse. We were staying there with our 7 month old daughter and were put in a room on the top floor at the furthest end of the hall. I felt like we were put there just because she "may disturb" other guests but she wasn't the one banging doors all night. We have to stay in Charlottesville from time to time for my daughter's follow up appointments with her kidney doctor at UVA Children's hospital but we will never stay here again.
Stayed 1 night in Nov 2023
Response from Hotel Management on Jan 14, 2024
We are sorry to learn that you had multiple issues during stay. We take pride in offering great customer service to our guests and make improvements wherever needed. We like you to give us another chance to make everything right for you.

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Management on Jan 14, 2024
Thank you Paul for great ratings!!

6/10 Okay

Tina

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
STINKY
My room stunk so bad like dirty socks or feet. I sprayed air freshner and body spray all over everything but the smell overpowered it quickly. I was not happy about this especially since i paid over $200 for a basic room.
Stayed 1 night in Nov 2023
Response from Hotel Management on Jan 14, 2024
We would like to apologize for failing to meet your expectations. We will definitely use your kind feedback to improve the overall experience for our valued customers. Hope you will give us another chance to serve you better.

6/10 Okay

Jeremy S

Traveled with family
Liked: Cleanliness, property conditions & facilities
Overnight stay
For an overnight stay, my family needed a bed and shower for a medical appointment the next day. Only thing I would have to complain about was the flat pillows. Next time I'll bring my own pillows.
Stayed 1 night in Nov 2023

8/10 Good

Jessica

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Location was very convenient and the room was clean
Stayed 2 nights in Nov 2023

10/10 Excellent

Abigail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a stop on our travels east. It was a quick overnight stay.
Stayed 1 night in Nov 2023

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was super nice and very helpful. The rooms were clean and adequate. Our TV did not work well, it had a lot of static and the property was a little tired in its overall appearance.
Stayed 2 nights in Nov 2023

8/10 Good

Ann

Traveled with group
Liked: Staff & service, property conditions & facilities
The room was very comfortable but the bathtub looked like it could use a more thorough cleaning. The bed was very comfortable and I was very comfortable. The staff was very nice and helpful. There was an odd smell in the hallways but I did have a very satisfying stay at this hotel overall.
Stayed 2 nights in Nov 2023

6/10 Okay

Christy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is old and in disrepair. When something is being sold again and again, there is no excuse for it not looking pristine every day! The shower held water and the stopper for the drain would not stay open. The TV was of low quality. The double beds were tiny. The coverlet on the bed was not laundered. There was dried blood on it and what looked like sweat stains. It did not seem to be very clean.
Stayed 2 nights in Nov 2023

10/10 Excellent

Geoginah

Stayed 1 night in Nov 2023
Response from Hotel Management on Jan 14, 2024
Thank you Geoginah for your great ratings!!

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to I64 and shopping/dining. Not walkable to UVa
Stayed 1 night in Oct 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service
Easy access to rt.64. Locality!
Stayed 2 nights in Oct 2023

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

6/10 Okay

GayeAnn

Traveled with partner
Friendly front desk staff. Very high priced for this hotel. Poor breakfast. Needs remodeled
Stayed 2 nights in Oct 2023

10/10 Excellent

BENJAMIN

Stayed 1 night in Oct 2023

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Night Stay
A one-night stay for an event at Trump Winery. Location was great and our stay was pleasant.
Stayed 1 night in Oct 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
this hotel was great. The rooms were nice . Breakfast was good. Convenient.
Stayed 1 night in Oct 2023

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
One night stay
Overall, the stay was good. The service at the front desk for both check in and check out was easy, fast, and friendly. The staff in the breakfast room was also very friendly and kept the breakfast area very clean and the food stocked. The room was the only part that was not as amazing as the rest. Our room was two double beds and a pretty small room. The tv did not work, the image for every channel was very fuzzy; the safe was torn off from the wall, one of the comforters had a stain on it. As far as the bathroom, the exhaust fan did not work; one toilet paper roll had water damage, the other had black little fabric looking balls all over it. There was also a water stain on the under sink area where the pipes were. Overall, the room did the job though. There was an AC unit, closet, safe, mini fridge, desk, shared night stand between beds, shower/bath. The hotel we very nice and quiet and very convenient for anyone visiting UVA for the weekend. Breakfast was good with a nice variety- juices, bagels, eggs, bacon, waffle maker, oatmeal, fruit, yogurt, tea and coffee.
Stayed 1 night in Oct 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service
The room was nice and clean. The hotel is just dated and not too much is around it.
Stayed 1 night in Oct 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Sep 2023

2/10 Terrible

Bryan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled like wet laundry. The bed sheets were wet and tv did not work. Overly priced for very minimal
Stayed 1 night in Oct 2023

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Desk clerks very helpful, room ready early
Stayed 1 night in Oct 2023

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wasosky Wedding
The hotel and staff were excellent. The room was very clean and the bathroom was excellent.. They were very friendly and pleasing. The breakfast was excellent and the staff that monitored the breakfast did a fantastic job of keeping hot food available as well as a;; foods available. Would definitely stay there again or any Sleep Inn.
Stayed 1 night in Sep 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Paul

Traveled with partner
Disliked: Property conditions & facilities
We spent with tax nearly $215 for one night. The sheets smelled like they hadn’t been changed, the carpeting in the room was loose, there was a hole in the tub surround, and the floor of the tub was dented and wouldn’t drain all the way. The light switch in the bathroom needed repair. The area in general has a lot of activity at night, particularly beside and behind the hotel. I feel the nightly rate should be less for the condition of the hotel. I’ve stayed at much nicer Sleep Inn’s.
Stayed 1 night in Sep 2023