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Reviews of Super 8 by Wyndham Charlottesville

2 out of 5
Super 8 by Wyndham Charlottesville
390 Greenbrier Dr, Charlottesville, VA

Reviews

7.8

Good

Rating 10 - Excellent. 106 out of 250 reviews" "
Rating 8 - Good. 78 out of 250 reviews" "
Rating 6 - Okay. 21 out of 250 reviews" "
Rating 4 - Poor. 21 out of 250 reviews" "
Rating 2 - Terrible. 24 out of 250 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Poppy’s

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very rude. They did not comprehend to what was our situation after we had paid an extra $90 for the room which was not worth $50 in the first place instead of trying to talk to you as a customer. All they wanna do is cop because they don’t know how to talk in this country.
Stayed 1 night in Apr 2024
Response from Super 8 Team on Apr 18, 2024
Dear Poppy,Thank you for taking the time to leave a review about your recent stay. We sincerely apologize that your experience did not meet your expectations and that you felt our staff was rude. We take all guest feedback seriously, and we are very sorry to hear about this specific interaction.It is never our intention to be dismissive of our guests' concerns. We strive to provide excellent customer service and a comfortable stay for everyone. If there was a misunderstanding in communication, we apologize. We are committed to ensuring our staff receives proper training to handle guest concerns effectively and professionally. We value your feedback and hope that you will give us another chance to demonstrate our commitment to providing a positive experience for all our guests.Sincerely,Super 8 Team

8/10 Good

Christine

Liked: Cleanliness, staff & service
Arrived late at night after a delayed flight so very glad to have found a hellpful person on the reception desk.
Stayed 1 night in Apr 2024
Response from Super 8 Team on Apr 13, 2024
Dear Christine,Thank you for taking the time to leave such a kind review! We were especially happy to read that a helpful staff member on the front desk was able to assist you after your delayed flight. We understand how stressful those situations can be, and we're always glad to be there for our guests, especially late at night.We appreciate you mentioning our staff – their dedication to making our guests feel welcome is a core value at Super 8.We're glad we could be your home away from home after a long travel day. Thank you again for choosing Super 8, and we hope to see you again soon!Sincerely,Super 8 Team

10/10 Excellent

Hannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible, safe, helpful and kind staff, so clean!! loved it so much decided to extend my stay! close to everything charolettesville!
Stayed 12 nights in Mar 2024
Response from Super 8 Team on Apr 13, 2024
Dear Hannah,Thank you for taking the time to leave a perfect rating! Your kind words about our incredible staff, cleanliness, and convenient location mean so much to us.We strive to provide a safe, helpful, and comfortable environment for all our guests, and we're delighted that you experienced that during your stay. It's especially rewarding to hear that you enjoyed our staff so much – they truly go the extra mile to ensure a positive experience for everyone.Thank you again for choosing Super 8 and for sharing your feedback. We look forward to welcoming you back soon!Sincerely,Super 8 Team

10/10 Excellent

Sallie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Super 8 Team on Apr 10, 2024
Dear Sallie,Thank you so much for your incredible 5-star review! It means a lot to our team to know you had a wonderful stay at our hotel.We strive to provide exceptional experiences for all our guests, and your positive rating lets us know we're on the right track.We hope to welcome you back again soon!Sincerely,Super 8 Team

10/10 Excellent

Joel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe room, easy check in and check out process.
Stayed 1 night in Mar 2024
Response from Super 8 Team on Apr 5, 2024
Dear Joel,Thank you so much for taking the time to leave a review about your recent stay with us! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience for all our guests.We're delighted to hear that you found your room clean and safe. It's our top priority to ensure a comfortable and hygienic environment for all our guests, and your feedback lets us know we're hitting the mark.We're also thrilled that you found the check-in and check-out process to be easy. We understand that traveling can be stressful, and we strive to make the arrival and departure process as smooth and efficient as possible. Your kind words about this aspect of your stay are a great motivator for our team. We'd love to welcome you back again anytime!Thanks again for choosing Super 8 Sincerely,Super 8 Team

8/10 Good

Pankaj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stop over traveling
Stayed 1 night in Mar 2024
Response from Super 8 Team on Apr 2, 2024
Thank you for taking the time to leave a review! Your feedback is invaluable to us. We hope to welcome you back to our hotel again soon!

10/10 Excellent

Lee

Stayed 5 nights in Mar 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet, clean and the staff is very friendly
Stayed 6 nights in Mar 2024
Response from Management on Mar 30, 2024
Dear lee, thank you for taking the time to share your experience at Super 8 Charlottesville. We are glad to hear that you were happy with your stay and found the hotel convenient for your visit to the city. We really appreciate the positive feedback and looking forward to serving you in the future.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet, clean and the staff is very friendly
Stayed 1 night in Mar 2024
Response from Management on Mar 30, 2024
Thank you Eric for taking the time to review us. looking forward to serving you again.

2/10 Terrible

Michelle

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in, took our bags to the room and went into the bathroom to find a roach in the tub. I immediately loaded up and checked out. I was offered a different room, and declined. If there are roaches in one room then they’re throughout the property. Absolutely disgusting.
Response from Management on Mar 28, 2024
Dear Michelle my apologies, that we fell short with your stay and your experience was unsatisfactory due to the pest you reportedly encountered. please know that proper measures will be taken. our promise of cleanliness is some thing we strive to deliver to every day and every guest. we really apricate the feedback as it will help us to better. sincerely

8/10 Good

Winston

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was in good condition minus the window blind which was difficult to close as it had damage to it. The hall smelled like weed which was annoying. The area around it seemed ok. They did keep the light on in the parking lot to help deter people messing with the cars. Check in was fast. Bed was comfortable and looked clean.
Stayed 1 night in Mar 2024
Response from Management on Mar 28, 2024
Dear Winston thank you for taking the time to share your experience. we really appreciate your feedback as it will help us to create a pleasant guest experience. looking forward to serving you better in future.

2/10 Terrible

Gabriela

Stayed 2 nights in Mar 2024
Response from Super 8 Team on Apr 8, 2024
Dear Gabriela,Thank you for taking the time to leave a review about your recent 2-night stay with us. We take guest feedback seriously, and your recent 2-night stay is no exception. While we understand you may not have expressed any concerns during your visit, we'd appreciate it if you could share any details about your experience that could help us improve. Our friendly 24-hour staff is always available to address concerns. We're committed to providing a comfortable and enjoyable experience for all our guests, and your insights are valuable.We look forward to welcoming you back again soon!Sincerely,Super 8 Team

8/10 Good

Eric

Stayed 1 night in Mar 2024
Response from Super 8 Team on Apr 6, 2024
Dear Eric,Thank you for taking the time to leave a review! We are grateful for your positive feedback.Knowing you enjoyed your stay motivates our entire team to continue providing a welcoming and comfortable environment for all our guests.While we appreciate you didn't leave specific comments, if there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back soon!Sincerely,Super 8 Team

10/10 Excellent

SARITA

Stayed 1 night in Mar 2024
Response from Super 8 Team on Apr 4, 2024
Dear Sarita,Thank you for taking the time to leave a perfect rating! We're thrilled you enjoyed your stay. We hope to see you again soon!Sincerely,Super 8 Team

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay here when in town
Stayed 1 night in Feb 2024
Response from Management on Mar 18, 2024
Thank you Ryan for taking the time to review us. looking forward to serving you again.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Super 8 Team on Apr 18, 2024
Dear Rebecca,The team at Super 8 was thrilled to see your recent 5-star rating! While we would have loved to hear more about your experience, we truly appreciate you taking the time to share your feedback.A perfect rating lets us know we're delivering a truly enjoyable experience for our guests, and that's fantastic! Your feedback is valuable to us, and it helps us continue to improve for all our guests.Thank you again for choosing us! We look forward to serving you again soon.Sincerely,Super 8 Team

2/10 Terrible

Jack

Stayed 1 night in Mar 2024
Response from Management on Mar 28, 2024
Dear Jack my apologies that our recently remodeled HOTEL as not to your expectation.

4/10 Poor

Melissa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Do yourself a favor and just dont stay here. Not in the best location. Halllways smell awful of various kinds of smoke. Sink waa linking and wrapped with a towel upon arrival. Went to a concert and returned to cops guarding a door in our hallway. Didnt even shower bc I felt i would feel dirtier. Shampoo was used (bottlea had different amounts). Thought one night was doable, but def never again.
Response from Management on Mar 18, 2024
Dear Melissa my apologies that super8 fell short to your expectation. Guest satisfaction is at most priority, please allow us to show our hospitality next time you are in Charlottesville.

10/10 Excellent

Roger, Ardmore

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the money, especially in the Charlottesville area.
Stayed 1 night in Feb 2024
Response from Management on Mar 18, 2024
Thank you Roger for taking the time to review us. we are glad to here that you found super8 clean and reasonably priced. looking forward to serving you again.

6/10 Okay

William

Business traveler
Liked: Cleanliness, property conditions & facilities
Room and Bathroom were clean. Several eating establishments close by. Noisy doors open and closing, sounded like someone trying to open my room door several times.
Stayed 1 night in Feb 2024
Response from Management on Mar 18, 2024
Dear William thank you for taking the time to share your experience. we really appreciate your feedback as it will help us to create a pleasant guest experience. looking forward to serving you better in future.

10/10 Excellent

eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean & nice room set up. Looks like newly renovated bathroom, wonderful.
Stayed 1 night in Feb 2024
Response from Management on Mar 18, 2024
Thank you Eric for taking the time to review us. looking forward to serving you again.

8/10 Good

ronald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bed a little too soft. Heater pretty noisy
Stayed 1 night in Feb 2024
Response from Management on Mar 18, 2024
Thank you Ronald for your stay and constructive feedback. looking forward to serving you better in future.

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything it was great!
Stayed 1 night in Feb 2024
Response from Management on Mar 18, 2024
Thank you Ella for taking the time to review us. looking forward to serving you again.

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Older but well updated hotel - great value for the price point. Only complaint is pictures showed a work desk, there was no work desk in my room (there was a comfortable work chair though… was able to fashion a work area out of bed tables, but it was less than great.)
Stayed 1 night in Feb 2024
Response from Management on Mar 18, 2024
Dear Stephen, thank you for the review and please accept my apologies that the room you booked didn't have a work desk. Since it was an accessible room ADA compliances restricted us to set up a work desk, however all of our regular room types are equipped with a work desk.

10/10 Excellent

Taneka

Traveled with partner
It was perfect no problems i enjoyed my weekend there ❤️
Stayed 4 nights in Jan 2024
Response from Management on Mar 18, 2024
Thank you Taneka for taking the time to review us. looking forward to serving you again.

4/10 Poor

Lorie

Disliked: Staff & service
There were roaches in the room. I took a picture.
Stayed 1 night in Feb 2024
Response from Management on Mar 18, 2024
Thank you Lorie for your stay at super8 Charlottesville. my apologies, that we fell short with your stay and your experience was unsatisfactory due to the pest you reportedly encountered. please know that proper measures will be taken. our promise of cleanliness is some thing we strive to deliver to every day and every guest. we really apricate the feedback as it will help us to better. sincerely

4/10 Poor

Johnnie

Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Management on Mar 18, 2024
Dear Johnnie thank you for your review, we will try our best to improve.

10/10 Excellent

Diana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Management on Mar 18, 2024
Thank you for your stay and feedback. looking forward to serving you again Diana.

10/10 Excellent

Jeffery, Far Rockaway

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good accomodations for the price
Stayed 15 nights in Dec 2023
Response from Management on Jan 10, 2024
Dear Jeffery, thank you for taking the time to share your experience at Super 8 Charlottesville. We are glad to hear that you were happy with your stay and found the hotel reasonably priced for your visit to the city. We really appreciate the positive feedback and looking forward to serving you in the future.

10/10 Excellent

Lou

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean
Stayed 1 night in Jan 2024
Response from Management on Jan 10, 2024
Dear Lou, thank you for taking the time to share your experience at Super 8 Charlottesville. We are glad to hear that you were happy with your stay and found the hotel clean. We really appreciate the positive feedback and looking forward to serving you in the future.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Woken up by room service lady
Don’t like being woken up at 9am to room service people, was trying to sleep until almost check out time but didn’t cause they knocked on my door and woke me up
Stayed 1 night in Dec 2023
Response from Management on Mar 18, 2024
Dear Guest, my apologies that you were disturbed before our check out time. please note on your next stay, hang the DND sign provided in the room or simply just inform us while checking in.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay if you're on a budget!
This is one of two go-to places for me when I visit Charlottesville and want to make it an economical trip. Excellent place to stay! It has come a long way since I was a cab driver in town and done a complete 180 of what it used to be like. The people are nice, the beds are clean and comfortable, everything made it a very enjoyable stay. The only thing they could improve would be water pressure but I have a feeling that has more to do with the shower nozzles than the actual pressure in the lines. Maybe a quick vinegar dip once a month or so would help. Other than that, A++ experience!
Stayed 6 nights in Dec 2023
Response from Management on Dec 30, 2023
Dear John, thank you for taking the time to share your experience at Super 8 Charlottesville. We are glad to hear that you were happy with your stay and found the hotel convenient for your visit to the city. We really appreciate the positive feedback and looking forward to serving you in the future.

2/10 Terrible

Kayla

Disliked: Cleanliness, property conditions & facilities
Cockroaches on wall
Stayed 1 night in Dec 2023
Response from Management on Dec 30, 2023
Dear Kayla, I appreciate you sharing your feedback following your stay with us. I was saddened to read that we fell short with your stay and your experience was unsatisfactory due to the pest you reportedly encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. rest assure appropriate measures will be taken to avoid further occurrence. once again we are sorry for the any inconvenience caused during your stay. looking forward to serving you better in future.Regards

8/10 Good

Larry

Stayed 1 night in Dec 2023
Response from Management on Dec 30, 2023
Dear Larry, thank you for taking the time to share your experience at Super 8 Charlottesville. We are glad to hear that you were happy with your stay and found the hotel convenient for your visit to the city. We really appreciate the positive feedback and looking forward to serving you in the future.

10/10 Excellent

Diana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Management on Dec 30, 2023
Thank you Diana for taking the time to review us. we are glad to hear that you enjoyed your stay and found our hotel clean. we really appreciate your feedback and looking forward to serving you again.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
All in all a very enjoyable stay.
Stayed 3 nights in Dec 2023
Response from Management on Dec 30, 2023
Thank you Edward for taking the time to review us. we are glad to hear that you enjoyed your stay and found our hotel clean. we really appreciate your feedback and looking forward to serving you again.

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Need a MUCH better breakfast. A comfortable bed.
Stayed 1 night in Dec 2023
Response from Management on Dec 30, 2023
Thank you Darren for your stay and we really appreciate the feedback. looking forward to serving you in future.Regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised! The hotel appeared to be recently renovated and as a result had nice rooms. Our room was very clean.
Stayed 1 night in Dec 2023
Response from Management on Dec 13, 2023
Thank you for taking the time to review us. we are glad to hear that you enjoyed your stay and found our hotel clean . we really appreciate your feedback and looking forward to serving you again.

6/10 Okay

Arthur

Noisy
Response from Management on Mar 18, 2024
Dear Arthur thank you for your stay and the feedback. my apologies that there was some noise issue during your stay. please note our front desk as available 24/7 for any request and / or concern.

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and in a convenient location. Everyone has been very friendly here and check in was easy.
Stayed 1 night in Dec 2023
Response from Management on Dec 11, 2023
Thank you Timothy for taking the time to share your experience at super8 Charlottesville. We are glad to hear that you enjoyed your stay. We really appreciate your feedback and look forward to seeing you again.

10/10 Excellent

Danilo Faustini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Dec 11, 2023
Thank you Danilo for your stay and review. Looking forward to serving you again.

10/10 Excellent

Phuangphaka

Response from Management on Mar 18, 2024
Thank you Phuangphaka for taking the time to review us. looking forward to serving you again.

6/10 Okay

Danielle

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Response from Management on Mar 18, 2024
Thank you Danielle.

8/10 Good

Gilles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le personnel La propreté
Stayed 1 night in Nov 2023
Response from Management on Nov 29, 2023
Thank you Gilles really appreciate the feedback. Looking forward to serving you again.

8/10 Good

Rico

Stayed 3 nights in Nov 2023
Response from Management on Dec 30, 2023
Thank you for taking the time to review us. we are glad to hear that you enjoyed your stay and found our hotel clean . we really appreciate your feedback and looking forward to serving you again.

10/10 Excellent

Louie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well be back again.
Stayed 1 night in Nov 2023
Response from Management on Nov 29, 2023
Thank you Louie really appreciate the feedback. Looking forward to serving you again.

8/10 Good

Michael B

Traveled with family
Liked: Cleanliness, property conditions & facilities
It was a good stay
Response from Management on Nov 20, 2023
Thank you Michael for taking the time to review us. We are glad that you were happy with your stay. We really appreciate the feedback and looking forward to serving you in the future.

2/10 Terrible

Tatiana

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I was shown 2 different rooms on 2 different floors and both had roaches crawling on the wall.
Stayed 1 night in Nov 2023
Response from Management on Nov 19, 2023
Dear Tatiana, I appreciate you sharing your feedback following your stay with us. I was saddened to read that we fell short with your stay and your experience was unsatisfactory due to the pest you reportedly encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. rest assure appropriate measures will be taken to avoid further occurrence. once again we are sorry for the any inconvenience caused during your stay. looking forward to serving you better in future.Regards

8/10 Good

Warren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room.
Stayed 1 night in Nov 2023
Response from Management on Nov 19, 2023
Dear Warren, thank you for taking the time to share your experience at Super 8 Charlottesville. We are glad to hear that you were happy with your stay. We really appreciate the positive feedback and looking forward to serving you in the future.

10/10 Excellent

Catherine, Virginia Beach

Liked: Cleanliness, staff & service, property conditions & facilities
The room looked newly remodeled and was clean. Bed was real comfortable and plenty of space. It was also very close to JPJ which made getting to the concert easier
Stayed 2 nights in Nov 2023
Response from Management on Nov 19, 2023
Dear Catherine, thank you for taking the time to share your experience at Super 8 Charlottesville. We are glad to hear that you were happy with your stay and found the hotel convenient for your visit to the city. We really appreciate the positive feedback and looking forward to serving you in the future.