Charney Bassett Vacations from $770

The staff were lovely. They did their best to be accomodating, were friendly and is the main reason the property gets an overall "3" rating, rather than 1. I stayed there 2 years ago, and returned because I previously had a good experience. This time, there were a number of problems, due, I believe, to less experience or concern about standards by new management/ownership. We had to argue about getting more than one key card since my hotel roommate and I had different schedules. The elevator/lift was out for over a week, and we had to walk up 52 steps every day for that period. This was not necessarily management's fault, but every single day we were told it would be fixed. The room had a broken drawer, was missing most of the hangers, and other issues we had to point out to staff. We had just 2 towels for the 2 of us - not even a hand towel to use. Again, another issue we pointed out, and then staff graciously provided us with extra towels. Overall the room looked rundown, as did the hotel. We won't be booking it again.

Maria was the BEST!!! She was so kind, helpful and even remembered it was my birthday, wishing me a happy one on my way to see Harry Styles. The hotel was well maintained, room was a decent size, especially for London and in a perfect location. Just a short walk to the tube, it was a easy to get everywhere we wanted to go. There was an e-bike parking area right at the corner which was also super helpful. I went to see Harry at Wembley and it was 7 stops away but also managed to go to the London Zoo, took a Fat Tire bike tour, Abby Road, Highgate Cemetary and Camden Market (a must!!). I would definitely stay here again if I visit London again in the future!!!

Our room was small but we had three people in separate beds. Continental breakfast was wonderful! Location was great.

The hotel is well located near to Paddington station and easy access to public transport in a nice area near Kensington Park. The reception staff were friendly but I was surprised to be asked for £100 deposit charge on check in as it was not mentioned in my booking documents, and the prominent notice placed above the kettle in my room made me feel anxious about touching anything. The room was on the lower ground floor and was large and clean with a big bathroom but the bath was not useable as there was no plug and the floor tiles were loose and wall tiles cracked so some maintenance is required. I got the room on sale so it was a reasonable price for the standard, but spent the whole time worrying about my deposit being returned, and despite being reassured on checkout this morning that it would be returned ( even before they had seen the room?), at the time of writing this review I have not had confirmation yet that this has been done.