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Reviews of Best Western Hotel Ile De France

4 out of 5
Best Western Hotel Ile De France
60 rue Léon Lhermitte, Chateau-Thierry, Aisne

Reviews

7.8

Good

Rating 10 - Excellent. 100 out of 333 reviews" "
Rating 8 - Good. 148 out of 333 reviews" "
Rating 6 - Okay. 43 out of 333 reviews" "
Rating 4 - Poor. 34 out of 333 reviews" "
Rating 2 - Terrible. 8 out of 333 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

MARTIN

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Pretty place but watch out inside.
The hotel is impressive from the outside and the inside colors are very nice. However, in our room we were missing a bath towel, tissues and the cups in the bathroom had liquid in them which was not water. We asked for a bath towel and I saw the clerk get one from a laundry basket. When he gave it to us it was damp and appeared dirty. We then asked for a box of tissue and after looking for one the clerk advised us that there were none in the hotel. The holder for the bathroom glasses was also corroded. On the outside the hotel appears clean but on the inside it was very questionable.
Stayed 1 night in Jun 2023
Response from caroline on Jul 5, 2023
Hello Miss, SirI am sincerely sorry, we will remedy this lack of professionalism of our colleaguewe remain at your disposalCordiallycarolina

8/10 Good

JACQUES

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and room was very clean. Only the spa is a bit worn by the time. Very nice restaurant and pleasant serving. I will go again !
Stayed 1 night in Feb 2023
Response from caroline on Feb 10, 2023
Dear sir Thank you for the message Best regardsCaroline

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and extremely helpful and friendly.
Stayed 1 night in Aug 2022
Response from caroline on Aug 9, 2022
Dear Sir Thank you for the message Best regards Caroline

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

GRAEME

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from christelle on Dec 6, 2021
Bonjour Madame, Monsieur, Merci pour votre commentaire agréable à lire, nous mettons tout en œuvre pour satisfaire au mieux notre clientèle. Au plaisir de vous accueillir de nouveau dans notre établissement. Cordialement L'équipe du Best Western

10/10 Excellent

Michal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Dec 2021
Response from christelle on Dec 5, 2021
Bonjour Merci pour votre commentaire agréable à lire, nous mettons tout en œuvre pour satisfaire au mieux notre clientèle. Au plaisir de vous accueillir de nouveau dans notre établissement. Cordialement L'équipe du Best Western

6/10 Okay

danny

Liked: Cleanliness, staff & service
your choice
i was expected for a newest room and bigger, breakfast was nice, service was good
Stayed 1 night in Sep 2021
Response from caroline on Oct 6, 2021
Hello sir We do not understand your note you are happy with everything and you put us 6 May be Caroline

8/10 Good

Heather

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view
Had a great view on the balcony overlooking the valley. There was also a nice terrace for sitting outside located in front of the hotel.
Stayed 1 night in May 2021
Response from caroline on May 31, 2021
Hello Thank you for your comment It's a pleasure to see you again Kind regards Caroline

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff and Hotel
Friendly and caring staff. Very good hotel. Recommended
Stayed 2 nights in Nov 2020
Response from Pauline on Nov 5, 2020
Good morning, And thank you for your review. It was a pleasure to have you with us. Hope to see you again in our hotel. Best regards Pauline

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019
Response from Alexandra on Nov 21, 2019
Bonjour Monsieur, Madame Nous vous remercions pour votre note de 5/5 Nous somme ravis d'avoir répondu a vos attente Cordialement

8/10 Good

J, Luxembourg

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
Large Clean rooms, friendly staff. Rooms were a bit dated and the size with lack of furniture to feel made apear too open.
Stayed 5 nights in Oct 2019
Response from solène, réceptionniste on Oct 10, 2019
Good evening, Thank you for taking the time to leave a comment on your stay. We are delighted to have lived up to your expectations. The rooms will soon be renovated. Glad to see you soon. cordially Solene

4/10 Poor

Benjamin

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid staying here but restaurant is amazing!
Struggled upon arriving sorting out twin beds, which is what I payed and booked for. Spa rules are ridiculous! Have to wear swimming hat and budgie smugglers to be allowed in, and once your in your be let down with the pool condition, nothing like the photos!! Mould in bedroom, wallpaper peeling of and dust/cobwebs in corner Positive note - the food in the restaurant was amazing
Stayed 1 night in Oct 2019
Response from Solène, Réceptionniste on Oct 10, 2019
Hello, Thank you for taking the time to leave a comment on your stay. We are sorry not to have been the author of your expectations. cordially Solene

6/10 Okay

Simon

Liked: Staff & service
Run down and overpriced
This hotel is pretty poor it is nothing like the photos it is pretty run down. The pool area is terrible and my kids refused to use it. The food in the restraint was ok but not cheap Over all a big disappointment and would not stay there again The girl a teacher the front desk was nice and helpful
Stayed 1 night in Sep 2019
Response from Solène, réceptionniste on Oct 4, 2019
Bonjour Monsieur Nous sommes navré de ne pas avoir répondu à vos attentes. Les chambres vont bientôt être en rénovation. Cordialement

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was up on a hill overlooking the French countryside
Stayed 2 nights in Jul 2019
Response from Alexandra on Aug 5, 2019
Hello We thank you for your rating of 5 It's a pleasure to see you again

6/10 Okay

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Pros : Lovely hotel, food really lovely, especially breakfast.lovely room with balcony overlooking the front ( initially put in a room right at the top of the building with a small velux window which was awful. The receptionist was really nice and changed our room without any problem) Bedding was crisp and clean, bed really comfy. Swimming pool was a real godsend (as we were staying during a heatwave) although a little dated Lots of parking spaces Good free WiFi Cons : NO AIR CONDITIONING IN ROOMS and yet it’s air conditioned in all public rooms Had to pay for dinner at table, not able to put it on room bill
Stayed 3 nights in Jun 2019
Response from caroline on Jul 2, 2019
Hello Madam Yes the hotel is not air conditioned is expected for next year. We ask the customer to pay the restaurant to avoid litigation the next day Cordialment Carolina

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are dirty with a musty mold smell,rude manager and cigarette smell in lobby. Do not stay here Hotels.com should not let anyone book from there site.
Stayed 1 night in Jun 2019
Response from caroline on Jul 2, 2019
Hello sir Our hotel is 100% NON SMOKING Unfortunately we are tribiter of the bad times of the customers against the others. Know that we are controlled regularly so if there was a problem of hygiene in our rooms we would already be written off for a long time. After if it is not satisfied with his room arriving at 15h we do not say it at 22h We remain at your disposal cordially Carolina

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, liked the breakfast, too firm bed..
The breakfast in the morning had a really good fruit salad. It was my favorite of the 3 hotels we stayed at so far this trip in France. It was close to Belleau Wood. The bed was a bit too firm for my liking though so it was hard for me to get a good night's sleep. Everything else was great.
Stayed 1 night in Dec 2018
Response from sollen on Jan 12, 2019
ood evening, Thank you for taking the time to answer the satisfaction questionnaire, Thank you very much for your comments on hotel rating. We will be happy to welcome you back to our hotel during your next visit to France. Cordially.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chateau Thierry Hotel
Nice hotel. location a bit out-of-the-way and difficult to exit from (no left turn).
Stayed 1 night in Oct 2018
Response from caroline on Nov 14, 2018
Dear sir Thank for message bestv regards Caroline

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Alexandra on Sep 19, 2018
Bonjour Monsieur Merci pour votre 4/5 cela fait paisir. Au plaisir de vous revoir

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belleau Wood 100th Anniversary
Amazing views! Visited Chateau Thierry and Belleau Wood. Must see if you stay here.
Stayed 1 night in Jun 2018
Response from caroline on Jun 25, 2018
thanch you Best regards Caroline

4/10 Poor

Mary

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We arrived later in the evening and were told to either walk to the hotel or spend the night in the train station. No taxis available after 10:00pm. We walked 3 miles to the hotel in the dark as we were left stranded with no offer of assistance. The Hotel is listed as English speaking, but is not. Do not be fooled by the Best Western Brand. Stay somewhere else.
Stayed 2 nights in Jun 2018
Response from caroline on Jun 18, 2018
Hello Madam We are sorry for the poor understanding our team speaks English may not be perfect. We will not allow ourselves to let guests sleep at the station. And we know very well that the customers can not reach feet of the station with us because there are no sidewalks and we are on a road departmental unfortunately we are in a small town we do not have a taxi every 5 minutes We remain at your disposal cordially Caroline

8/10 Good

Suzi, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, wonderful staff,food and drink
The staff could not have been nicer or more accommodating. The hotel was so quaint, comfortable, and perfect location for history, champagne, etc. We loved the view from the outdoor balcony, the outdoor tables, the meals in the restaurant at the hotel were wonderful. Only wish their had been air conditioning but it was very comfortable even on the hot nights.
Stayed 2 nights in Jun 2018
Response from caroline on Jun 18, 2018
Dear Madam Thank you for the message Best regards Caroline

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like that breakfast was included in the price. The proximity to the RER station and terminal was also ideal.
Response from caroline on May 14, 2018
Dear Sir or Madam Thanck you for the score Best regards Caroline

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, lovely surrounding
Stayed 1 night in Aug 2017
Response from caroline on Sep 13, 2017
Thank you very much for your answer

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
renovation! -- are you crazy?
renovation in 3 rooms near my room i don't want to add
Stayed 2 nights in Aug 2017
Response from caroline on Sep 13, 2017
Good evening to better accomodate you we renovate our establishment the works are in week of 9am to 17h to disturb the least possible our clientel We remain at your disposal Best regards Caroline

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hôtelwas good. The only thing was that they didn't let reception know that we had paid cash for dinner and we almost got charged twice.
Stayed 1 night in Aug 2017

10/10 Excellent

ken, NYS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for sleeping, dining ng
I enjoyed my stay. Staff was helpful and understanding Orange juice machine was exotic.
Stayed 1 night in Jun 2017
Response from caroline on Jul 1, 2017
Dear sir Thank you for the message Best regards Caroline

10/10 Excellent

ADOLFO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chateau-Thierry
Great location on the outskirts of Chateau-Thierry. Will need a car to get around.
Stayed 1 night in Jun 2017
Response from caroline on Jul 1, 2017
Dear sir Thank you for the message Best regards Caroline

10/10 Excellent

guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Hotel that is comfortable and quiet. It will do the job.
Response from caroline on Apr 9, 2017
dear madam Thank you for the message Best regards Caroline

8/10 Good

Andrew, Cheltenham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ile de France Chateau Thiery
Comfortable room. Excellent food preparation quality and service. Great views.
Response from General Manager on Jan 5, 2017
Dear sir Thank you for the message Best regards Caroline

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Would not stay here again
Everything was too much trouble for the staff here. Not made to feel welcome at all. They need to look at customer service.
Response from caroline on Aug 18, 2016
Hello Miss, Sir Can you tell us what happened because usually rule our customers are happy with our services and say what name was the reservation cordially Caroline

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's not worth your money at all
Non of the receptionists speaks English. Very tiny rooms and outdated. Bad smell as soon as you walk in. Broken plumbing system. Dust all over the walls, disgusting towels. No way this hotel is a 3 star hotel.
Response from caroline on Aug 18, 2016
Dear Madam, Sir Thank you for giving us your resentie our institution. Know that this room you have booked do not take pleasure you had to tell us, we would have given you another. To clean linen (linen rental) and the room know that we are regularly inspected anonymously it was really as you said we would have already long since closed We remain at your disposal CORDIALLY Carolina

8/10 Good

G & T, Durham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Friendly helpful staff and comfortable clean rooms. En-suite bathroom a little small but ok. Would recommend a taxi if you don't have your own car as it is a very long uphill walk from the town!
Response from caroline on Mar 19, 2016
Hello Mrs. Mr. Thank you for your encouragement cordially Caroline

10/10 Excellent

Ryan, Leesburg,va

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View is worth it
Great view. Comfy place.

10/10 Excellent

Debbie, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service!
We didn't realise that we had to book a meal at the time we booked our room so when we arrived we were told the restaurant was full. We were upset by this but the receptionist was an absolute gem (Paravina?). She quickly organised a table for us in a separate area of the hotel; it meant that we were the only couple in there but that was not a problem for us. Her service, personality and efficiency were second to none. It was a pleasure to meet her. Thank you!

8/10 Good

JamesA, SF Bay Area

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable for a quick stay.
A comfortable overnight stay. The hotel restaurant was pretty good for dinner, but I would skip the breakfast at 13 euros. The room seemed old but well maintained. Bedding was decent quality. The online booking said there was balcony but my room didn't have one. When I asked about that I got the usual gallic shrug.

4/10 Poor

Paolo, UK

Disliked: Cleanliness, property conditions & facilities, room comfort
nest of ladybirds in room
bad, room not that clean very noisy, walls are too thin. there should be a fridge

4/10 Poor

Miriam, Scotland

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very comfortable hotel in rural France, but...
We arrived at 7pm, having missed our war memorial owing to a suicide on the train track, so a fairly trying day, to be told categorically that we could not eat, except right now. The pool was closed so we could not relax there. I felt we were doing the hotel a favour, rather than paying them for a service. They could drop the sangfroid and offer some hospitality.

10/10 Excellent

Val&Dave, Dorset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful stay
A welcome experience in beautiful surroundings for our onqard journey to F landers The hotel is beautifully decorated and everything clean. The restaurant was superb and the cuisine delicious. We enjoyed the leisure and spa all in all a wonderful stay.

8/10 Good

Phil, Edmoton, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is not where the GPS says it should be
Looked around for quite awhile for this hotel as the GPS thought it was approximately 1km closer to the city than it actually was. The GPS when used in either mode (address mode aswell as locate hotels nearby mode) kept telling us it was within city limits. It is approximately 1Km further outside of the city up the highway. This was with a brand new TOMTOM. The hotel otherwise was quite decent, the only comment is that unless you like the really French food (Frog Legs etc.) you'd better plan on eating in town as no North American or British food is available at this restaurant. It was also extremely expensive.

8/10 Good

Hylton, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice views
Very nice hotel food very good plus the spa breakfast was good you will need a car but if you want to relax this is the place

6/10 Okay

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel dans un bâtiment ancien, difficile de rendre les chambres insonorisées donc beaucoup de bruits d'autres résidents. Idem pour l'isolation thermique, l'eau coule des fenêtres, dans les chambres. Dernier point : la possibilité d'aller au spa est très agréable. Par contre pour y aller il faut passer par une passerelle en plein vent et au froid. Le spa est très bien. Bilan: j'y retournerai quand même.
Stayed 1 night in Dec 2023

8/10 Good

Lebon

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from caro on Dec 11, 2023
BonjourNous vous remercions pour votre trés bonne noteAu plaisir de vous revoirCordialementCaroline

2/10 Terrible

DIDIER

Stayed 1 night in Nov 2023
Response from Caroline on Nov 10, 2023
Bonjour MonsieurPouvez vous nous dire ce qui n'a pas était , pour que nous puissions nous améliorer , surtout que nous avons surclassé dés votre arrivé Nous restons à votre écoute CordialementCaroline

10/10 Excellent

Filipe

Stayed 1 night in Oct 2023
Response from L'équipe du Best Western on Oct 31, 2023
Bonjour MonsieurMerci beaucoup pour votre note de 10/10Au plaisir de vous revoirCordialementCaroline

8/10 Good

Lapu lumene

Stayed 4 nights in Oct 2023
Response from L'équipe du Best Western on Oct 17, 2023
Bonjour MadameNous vous remercions pour votre note de 8/10Au plaisir de vous revoirCordialementCaroline

10/10 Excellent

Heike

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully hospitable hotel and comfortable rooms - perfect for a stay with kids and dog. Spacious room with a super comfortable bed and sofa bed, and lots of room for our luggage and the dog bed. Room service was delicious, and breakfast offered everything one could want. Thank you for a lovely stay!
Stayed 1 night in Aug 2023
Response from Hotelidf on Aug 25, 2023
Chère madame, monsieurAu nom de toute notre équipe, nous souhaiterions vous remercier d'avoir séjourné dans notre établissement. Nous apprécions le fait que vous ayez passé du bon temps parmi nous et espérons pouvoir vous accueillir très prochainement. Bien cordialement, L'équipe du Best Western

4/10 Poor

Nicolas

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Pour avoir une fois utilisé le spa( à 2)on m'a facturé 40€ pour le chargement de ma voiture hybrid j'ai payé 9€ Pour cela je veux des explications/solutions sinon vous pouvez m'enlever de votre liste clients
Stayed 1 night in Aug 2023
Response from caroline on Aug 8, 2023
Bonjour MonsieurJe suis sincèrement désolé j'ai oublié de vous enlever les 40 pour le spa pouvez vous nous indiqué votre numéro de cb ainsi que la date de validation pour que je vous fasse le rembourssementPour le changement de la voiture il est bien indiqué sur le tableau la tarificationje reste à votre écoute et suis sincèrement désolé de mon erreurAu plaisir de vous revoirCordialement.Caroline