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Reviews of Comfort Inn & Suites Chattanooga-East Ridge

2.5 out of 5
Comfort Inn & Suites Chattanooga-East Ridge
6710 Ringgold Road, Chattanooga, TN

Reviews

7.6

Good

Rating 10 - Excellent. 349 out of 999 reviews" "
Rating 8 - Good. 313 out of 999 reviews" "
Rating 6 - Okay. 165 out of 999 reviews" "
Rating 4 - Poor. 105 out of 999 reviews" "
Rating 2 - Terrible. 67 out of 999 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Connie

Traveled with family
Liked: Amenities
The night manager and day manager and staff were wonderful. The beds were very comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Lavanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect
Stayed 1 night in Apr 2024

8/10 Good

Deborah

Traveled with family
Liked: Staff & service
Disliked: Amenities
Property is back in and a little hard to find it. Front lobby appeared clean and updated. Parking in back was nice and big lot for a larger vehicle. nice to have multiple access doors. Room was adequate, clean but remodeled rather amaturish. Desk chair would not go high enough to use desk properly. TV screen had black out areas so you knew that it was on the verge of going out. Bathroom was the worst. Had old dropped ceiling tiles that were stained & broken. Towel caddy looked like a cheap shoe tray that was attached upside down to a board that was attached to the wall. Complimentary soaps looked like they had been used and only 1/2 full. Not what I expected for a 4 star rating. At best this was a 2 1/2 or 3.
Stayed 1 night in Apr 2024

6/10 Okay

JAMES

Traveled with family
Liked: Staff & service
Price
Stayed 1 night in Apr 2024

6/10 Okay

Rhea

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
This was a cute, mostly clean, & comfortable place to stay. The beds & pillows were very fluffy & soft. The breakfast was good with lots of varieties & the coffee was astounding with a cute machine that made different varieties for you. The room was clean & a decent size. The hallway carpet was filthy & stained & the elevator sounded like it was about to die. Overall, a good stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Brittany

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and the bed was extremely comfortable!!!!! Great night sleep.
Stayed 1 night in Apr 2024

8/10 Good

Aidan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vary clean property and was updated fairly well!!! The beds were super comfortable everything went smooth!! They had a good breakfast with some decent options!! Everything overall looked great only thing I noticed while staying there is that you can hear almost everything the people staying around you are saying. Overall a great hotel with good rates and super close to stuff to do downtown Chatanooga is just 15 minutes from there, there is a bass pro right there, plenty of restaurants, and dalton ga is only 20 minutes down the road as well!! Great experience!
Stayed 3 nights in Apr 2024

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

dan

Got upgraded to suite at no charge when checked in late after long day travel as when walked to far end of hotel to get in our room key did not work as had it in my pocket with phone and wiped out code so my fault
Stayed 1 night in Apr 2024

4/10 Poor

Sabrina

Traveled with family
Run down . Carpets dirty in room , and hallways . My room smells terrible like pets . We had to go to the store to get fabric spray and a candle to feel more comfortable for the night . When checking in she gave us zero info on how to get to our room , when breakfast starts or anything .
Stayed 1 night in Apr 2024

2/10 Terrible

Junior

I need you guys to reimburse my money because there were no rooms s
Stayed 1 night in Apr 2024

10/10 Excellent

Courtney

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lacey at the front desk was cheerful and welcoming.
Stayed 1 night in Mar 2024

10/10 Excellent

Cheryl

Traveled with family and small children
Beginning prior to check in the clerk was extremely helpful, going above & beyond to accommodate our needs. Due to an unexpected situation it was imperative to check in early for a wedding - she made that happen & due to my granddaughter’s allergies reassigned us to a pet-free room! Both were deeply appreciated!
Stayed 1 night in Mar 2024

4/10 Poor

Kelsey

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Vicki

Traveled with family
Disliked: Cleanliness, property conditions & facilities
There was 3 bus loads of kids for a sporting event or something and we sis not get to have breakfast and i had NO shower, 5 drips of water from the shower head and cold water.
Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. Very clean and inviting. Love the room, the breakfast and workout room. The rate was unbelievable. Didn’t expect such a nice place at this rate!!
Stayed 1 night in Mar 2024

8/10 Good

Blair

Liked: Cleanliness, property conditions & facilities
Close to venue
Stayed 1 night in Mar 2024

8/10 Good

Matt

Traveled with family
Liked: Staff & service
Stayed one night on the way to Florida. It was fine for that
Stayed 1 night in Mar 2024

8/10 Good

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Brigette

Traveled with family
Liked: Staff & service
It was a nice location with plenty of food options. The room could use some upkeep with a vent hanging down but overall clean.
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael, London

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location to I-75. Restaurants close
Stayed 1 night in Mar 2024

10/10 Excellent

Christine

Traveled with family
My check-in went smoothly. Staff was professional and helpful Room was as expected. Parking is exceptional. Quality of facility and services good for price. .
Stayed 1 night in Mar 2024

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kudos to the Associates at this hotel; 2nd stay there & still awesome!
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
Hi there, Thank you for sharing your awesome review; I am so pleased to hear from you and to discover that you enjoyed your stay with us so much. We love hearing from you and learning that our place provided a lovely environment for you to enjoy quality time. We seek to give each guest a very comfortable and accommodating experience. I will share your feedback with our team, who I am certain will be encouraged by your high rating. We are glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

10/10 Excellent

Ms.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
Hi there, Thank you for sharing your amazing review; I am so pleased to hear from you and to discover that you enjoyed your stay with us so much. We love hearing from you and learning that our place provided a lovely environment for you to enjoy quality time. We seek to give each guest a very comfortable and accommodating experience. I will share your feedback with our team, who I am certain will be encouraged by your high rating. We are glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

6/10 Okay

Mandy

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The bed was the absolute best part of the experience. Aside from that it wasn’t great. The bathroom was poorly updated. Still the old tub and ceiling tiles in the shower. Not very appealing to use and the breakfast was lacking options bagels had visible mold.
Stayed 1 night in Feb 2024
Response from gm on Feb 27, 2024
Hi there, Thank you for taking the time to write this review and share your feedback. We apologize for the inconvenience. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. This is how we grow and our service gets better, for you. We hope you'll return to give us the opportunity to exceed your expectations.

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
Hi there, Thank you for your review; I am so pleased to hear from you and to discover that you enjoyed your stay with us so much. We love hearing from you and learning that our place provided a lovely environment for you to enjoy quality time. We seek to give each guest a very comfortable and accommodating experience. I will share your feedback with our team, who I am certain will be encouraged by your high rating. We are glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

10/10 Excellent

THOMAS

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from gm on Feb 27, 2024
Hi there, Thank you for your awesome review; I am so pleased to hear from you and to discover that you enjoyed your stay with us so much. We love hearing from you and learning that our place provided a lovely environment for you to enjoy quality time. We seek to give each guest a very comfortable and accommodating experience. I will share your feedback with our team, who I am certain will be encouraged by your high rating. We are glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

10/10 Excellent

Emilee

Traveled with family and small children, Traveled with family
Staff was wonderful, check in was easy, the front lobby had been updated, and it was a safe area.
Stayed 3 nights in Feb 2024
Response from gm on Feb 27, 2024
Hi there, Thank you for your awesome review; I am so pleased to hear from you and to discover that you enjoyed your stay with us so much. We love hearing from you and learning that our place provided a lovely environment for you to enjoy quality time. We seek to give each guest a very comfortable and accommodating experience. I will share your feedback with our team, who I am certain will be encouraged by your high rating. We are glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

10/10 Excellent

Theo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything as expected
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
Hi there, Thank you for your awesome review; I am so pleased to hear from you and to discover that you enjoyed your stay with us so much. We love hearing from you and learning that our place provided a lovely environment for you to enjoy quality time. We seek to give each guest a very comfortable and accommodating experience. I will share your feedback with our team, who I am certain will be encouraged by your high rating. We are glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

4/10 Poor

mark

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Feb 27, 2024
Hi there, Thank you for your review; I am so pleased to hear from you and to discover that you enjoyed your stay with us so much. We love hearing from you and learning that our place provided a lovely environment for you to enjoy quality time. We seek to give each guest a very comfortable and accommodating experience. I will share your feedback with our team, who I am certain will be encouraged by your high rating. We are glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk staff polite and helpful. Everything is clean and well kept.
Stayed 1 night in Jan 2024
Response from gm on Feb 27, 2024
Hi there, Thank you for sharing your awesome review; I am so pleased to hear from you and to discover that you enjoyed your stay with us so much. We love hearing from you and learning that our place provided a lovely environment for you to enjoy quality time. We seek to give each guest a very comfortable and accommodating experience. I will share your feedback with our team, who I am certain will be encouraged by your high rating. We are glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from gm on Feb 27, 2024
Hi there, Thank you for your review; I am so pleased to hear from you and to discover that you enjoyed your stay with us so much. We love hearing from you and learning that our place provided a lovely environment for you to enjoy quality time. We seek to give each guest a very comfortable and accommodating experience. I will share your feedback with our team, who I am certain will be encouraged by your high rating. We are glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

8/10 Good

Courtney A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from gm on Feb 27, 2024
Hi there, Thank you for sharing your review; I am so pleased to hear from you and to discover that you enjoyed your stay with us so much. We love hearing from you and learning that our place provided a lovely environment for you to enjoy quality time. We seek to give each guest a very comfortable and accommodating experience. I will share your feedback with our team, who I am certain will be encouraged by your high rating. We are glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

8/10 Good

John

Liked: Property conditions & facilities
Disliked: Cleanliness
Its fine
Stayed 1 night in Jan 2024
Response from gm on Feb 27, 2024
Hi there, Thank you for sharing your freview; I am so pleased to hear from you and to discover that you enjoyed your stay with us so much. We love hearing from you and learning that our place provided a lovely environment for you to enjoy quality time. We seek to give each guest a very comfortable and accommodating experience. I will share your feedback with our team, who I am certain will be encouraged by your high rating. We are glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

8/10 Good

Diane

Stayed 1 night in Jan 2024
Response from GM on Feb 27, 2024
Hi there, Thank you for your review; I am so pleased to hear from you and to discover that you enjoyed your stay with us so much. We love hearing from you and learning that our place provided a lovely environment for you to enjoy quality time. We seek to give each guest a very comfortable and accommodating experience. I will share your feedback with our team, who I am certain will be encouraged by your high rating. We are glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stsy, will stay there again
Stayed 1 night in Jan 2024
Response from gm on Feb 27, 2024
Hi there, Thank you for your awesome review; I am so pleased to hear from you and to discover that you enjoyed your stay with us so much. We love hearing from you and learning that our place provided a lovely environment for you to enjoy quality time. We seek to give each guest a very comfortable and accommodating experience. I will share your feedback with our team, who I am certain will be encouraged by your high rating. We are glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

6/10 Okay

Kelly

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from gm on Feb 27, 2024
Hi there, Thank you for your review; I am so pleased to hear from you and to discover that you enjoyed your stay with us so much. We love hearing from you and learning that our place provided a lovely environment for you to enjoy quality time. We seek to give each guest a very comfortable and accommodating experience. I will share your feedback with our team, who I am certain will be encouraged by your high rating. We are glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service good employee good attention 100% recommendations
Stayed 1 night in Dec 2023
Response from gm on Feb 27, 2024
Hi there, Thank you for your awesome review; I am so pleased to hear from you and to discover that you enjoyed your stay with us so much. We love hearing from you and learning that our place provided a lovely environment for you to enjoy quality time. We seek to give each guest a very comfortable and accommodating experience. I will share your feedback with our team, who I am certain will be encouraged by your high rating. We are glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

6/10 Okay

Arseniio

Response from GM on Feb 27, 2024
Hi there, Thank you for your review; I am so pleased to hear from you and to discover that you enjoyed your stay with us so much. We love hearing from you and learning that our place provided a lovely environment for you to enjoy quality time. We seek to give each guest a very comfortable and accommodating experience. I will share your feedback with our team, who I am certain will be encouraged by your high rating. We are glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

2/10 Terrible

Justin

Stayed 5 nights in Dec 2023
Response from Manager on Dec 10, 2023
Hello Justin,We apologize for any inconvenience you may have experienced during your stay. Please reach out to our hotel directly so that we may address any concerns you have and work towards a resolution. We appreciate your understanding and look forward to hearing from you.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Decent
Overall it was a nice stay for the length of time we were there. The pull out couch was not really sleeper friendly. One of the elevators went down and there was no housekeeping service during our stay.
Stayed 2 nights in Nov 2023
Response from Manager on Dec 9, 2023
Dear Guest,Thank you for choosing our hotel for your recent stay. We apologize for any inconvenience caused by the pull-out couch and the elevator maintenance. We appreciate your feedback and will make sure to address these issues with our team. If you have any further concerns, please don't hesitate to reach out to our management.

10/10 Excellent

LANCE, ST CLOUD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for our one night stay.
Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello LANCE,Thank you for choosing our hotel for your stay. We're glad to hear that you found our value to be very good. We appreciate your positive feedback and hope to welcome you back again in the future.

4/10 Poor

Bethany

Stayed 1 night in Nov 2023
Response from Manager on Dec 21, 2023
Hello Bethany, We apologize for any inconvenience you may have experienced during your stay. We value your feedback and encourage you to reach out to our hotel directly so we can address any concerns you may have had. We appreciate your understanding.

8/10 Good

Dodie

Traveled with group
Liked: Cleanliness, staff & service
Children running halls at all hours and parking not good in front forf staying on second floor and lastly TOLIETS ARE ON THE FLOOR!!!! They are SO LOW and bathroom needs updating as shower was very old. Stayed here because it looked like you upgraded the property which you did but neglected the rooms big time!
Stayed 2 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello Dodie, Thank you for choosing to stay with us and for sharing your experience. We apologize for any inconvenience caused by the children running in the halls; as a family-friendly hotel, it can get lively at times. Regarding parking, please note that we have additional parking options available. We appreciate your feedback on the room amenities and will take it into consideration for future improvements. Your satisfaction is important to us, and we hope you had an otherwise pleasant stay.

8/10 Good

Kenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and friendly. It wasn't as nice as other places i have stayed, but worth the cost.
Stayed 1 night in Nov 2023
Response from Manager on Nov 25, 2023
Hello Kenny,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that you found our property to be clean and our staff to be friendly. We strive to provide a great value for our guests and we're pleased to know you felt it was worth the cost. We value your business and hope to welcome you back in the future.

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 28, 2023
Hello Tammy,Thank you for choosing our hotel for your stay. We appreciate your positive rating and hope you had a pleasant experience. If you have any specific feedback or concerns, please don't hesitate to reach out to us directly. We value your input and look forward to welcoming you again in the future.

2/10 Terrible

Kristy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Lipstick on a pig
Couch was stained, sheets on the bed had blood stains, toilet wouldn’t flush, mold in the shower, dirty towels.
Stayed 1 night in Nov 2023
Response from Manager on Nov 24, 2023
Hello Kristy, We sincerely apologize for the inconveniences you experienced during your stay. We appreciate your feedback and we will address your concerns with our housekeeping team to ensure improvements are made. Thank you for bringing this to our attention and if you have any further concerns, please reach out to our management team directly.

6/10 Okay

Miguel

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Miguel,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.

6/10 Okay

Riley

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom was a bit dirty
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello Riley,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will share it with our housekeeping team for further improvement.

10/10 Excellent

stephen c

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our home away from home in East Ridge TN
Nice as always The renovations have come together really nice. Great work guys. Been staying here for years.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 18, 2023
Hello stephen c,Thank you for your loyalty and kind words about our renovations. We're glad you appreciate the improvements we've made. It's been a pleasure having you as our guest for so many years. We look forward to welcoming you back for many more enjoyable stays in the future.