I was desperate for a room which is the only reason I stayed here. Everything was completely full on the weekend that I needed a room. The halls smell like a nursing home and the rooms were very dated and dark. I didn't let my kids walk barefoot in the room. It is Definitely not a Hilton!!!!! Feels like a motel.
Comment from Hotel Management
Nov 10, 2016 by Robert, Hotel Management
Thank you very much for your recent stay and for sharing your thoughts. I am sorry that our hotel did not meet your expectations. Like virtually all other hotels in the Chattanooga area, we experienced 100% occupancy this past weekend.
I am sorry that you felt that the hallways smelled like a nursing home. You may have noticed that we have several air freshener dispensers located along the hallways. These dispense a rotating fragrance (currently orange) to mask any odors such as those associated with the use of the microwave ovens in the room, the drifting smell of fresh baked cookies and the making of popcorn in the lobby, etc. On the first floor, you might get the industrial smell of floor cleaner when our maintenance staff mops the lobby and bathrooms throughout the day.
We have carpet and upholstery cleaning machines and have been cleaning all carpets and furniture as part of a deep clean process for each room.
The hotel recently changed hands and the new owners are about to embark on an extensive renovation program that will result in literally everything being replaced in the room. I understand that the carpet will be replaced with a more modern alternative that can be cleaned after each stay.
I would respectfully request that you consider staying with us the next time that you are in Chattanooga. Already we have implemented a deep cleaning program that has resulted in every inch of every room being thoroughly cleaned. In addition, we have a fantastic complimentary breakfast that includes the standard cereals, breads, fruits, waffles and yogurts along with a variety of hot items such as eggs, breakfast meats (rotating variety of bacon, ham, Canadian bacon, and sausages), oatmeal, and biscuits. We also boast extremely high health scores of 100 / 100 for the heated indoor pool, 96 / 100 for the hotel itself, and 99/100 for breakfast.