Property amenity

Reviews of Courtyard by Marriott Chattanooga Downtown

3 out of 5
Courtyard by Marriott Chattanooga Downtown
200 Chestnut St, Chattanooga, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 586 out of 1009 reviews" "
Rating 8 - Good. 264 out of 1009 reviews" "
Rating 6 - Okay. 81 out of 1009 reviews" "
Rating 4 - Poor. 50 out of 1009 reviews" "
Rating 2 - Terrible. 28 out of 1009 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the river front area and plenty of restaurants.
Stayed 1 night in Mar 2024

6/10 Okay

Erica

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from John Abraham on Mar 28, 2024
Dear Erica,Thank you for staying with us. I offer my apologies for the disappointing stay you had. I hope we get another chance to provide you with a with a stay our guests are normally accustomed to.Thank you again for staying with us. We look forward to hosting you in the future.

4/10 Poor

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from John Abraham on Mar 28, 2024
DearJoshua,Thank you for staying with us. I offer my sincerest apologies for the disappointing stay you had. I would like to thank you however for taking the time to leave us a review, they are appreciated no matter the circumstances. I hope we get another chance to change your views on the hotel and provide you with a stay our guests are normally used to.Thank you again for staying with us. We look forward to serving you in the future.

8/10 Good

gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem we had, was one of the elevator’s wasn’t working.
Stayed 1 night in Dec 2023
Response from John Abraham on Mar 8, 2024
Thank you for staying with us while in Chattanooga. We are so pleased to see you found our hotel to your liking. I heard about the elevator issue earlier in the week - I am extremely sorry for the inconvenience. Thank you again for staying with us. We look forward to welcoming you back again soon.

8/10 Good

Jeff

Liked: Amenities
The room was good, very convenient to attractions. Bathroom was outdated.
Stayed 2 nights in Mar 2024
Response from John Abraham on Mar 8, 2024
Thank you for choosing to stay with us during your recent visit to Chattanooga. I am extremely glad to see that you were satisfied with your experience, meeting a guests expectations means the world to us. Our hotel will be undergoing a complete renovation later this year - every guest room is on the list.Thank you for staying with us, we hope to serve you again soon.

10/10 Excellent

Lynn, Nashville

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in Feb 2024
Response from John Abraham on Mar 8, 2024
Hello!Thank you for choosing to stay with us during your recent visit to Chattanooga. We’re glad to see that you were satisfied with your experience, meeting a guests expectations means the world to us.Thank you again for staying with us. We look forward to welcoming you back to our hotel soon.

8/10 Good

Kristin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and convienent locations to restaurants and shopping centers
Stayed 1 night in Feb 2024
Response from Guest Service Representative on Feb 28, 2024
Hi Kristin,Thanks so much for telling us about your recent visit. We are glad that you were able to take advantage of our convenient location and that you enjoyed your stay. I hope you will think of us the next time you are in town.

8/10 Good

Mercedes

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the hotel was right across the street from the aquarium . I wanted to be as close as possible so that was a plus.
Stayed 2 nights in Feb 2024
Response from Guest Service Representative on Feb 23, 2024
Hi Mercedes,Thanks so much for taking the time to tell us about your visit. We are glad that you were able to take advantage of our convenient location. I hope you will think of us the next time you are in town.

8/10 Good

Matthew

Liked: Staff & service, property conditions & facilities
All the staff was helpful and willing to do whatever needed to make our stay great! Would stay again!
Stayed 1 night in Feb 2024
Response from Guest Service Representative on Feb 23, 2024
Hi Matthew,Thank you for telling us about your recent experience staying with us. We always aim to provide top-notch customer service for all of our guests, and we are so pleased to hear that our staff took such great care of you. We hope you will think of us the next time you are in town!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Service Representative on Feb 23, 2024
Hi Margaret,Thank you for taking the time to tell us about your recent visit. We are so glad that you enjoyed your stay and that we were able to exceed your expectations. Come back and see us soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Service Representative on Feb 15, 2024
Hi David,Thanks for telling us all about your experience. We are glad that we were able to exceed your expectations. We hope you will think of us the next time you are in town. Come back and see us soon!

10/10 Excellent

David

Traveled with partner
Perfect.. parking , room , staff easy access to all downtown activities..
Stayed 1 night in Feb 2024
Response from Guest Service Representative on Feb 15, 2024
Hi David,Thanks so much for telling us about your recent experience. We are glad that took advantage of our location and were able to enjoy your stay. We hope you will come back and see us soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and close to everything.
Stayed 1 night in Feb 2024
Response from Guest Service Representative on Feb 15, 2024
Hi Daniel,Thanks so much for submitting a review! We are glad that you were able to take advantage of our convenient location and that you enjoyed your stay. Come back and see us soon!

8/10 Good

John, Brigantine

Liked: Cleanliness, staff & service
Nice area
Stayed 2 nights in Jan 2024
Response from Guest Service Representative on Feb 6, 2024
Good afternoon,Thanks so much for taking the time to tell us about your recent visit! We are glad that you were able to enjoy our convenient location throughout your stay. We hope you will think of us the next time you're in town. Come back and see us soon!

10/10 Excellent

Carol

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and professional.
Stayed 1 night in Jan 2024
Response from Guest Service Representative on Feb 1, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. We always aim to deliver top-notch customer service and we are so pleased to hear that our staff took such great care of you throughout your stay. Come back and see us soon!

6/10 Okay

Richelle, Stonecrest

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
There was an empty sexual performance enhancement package on the floor in my hotel room. It’s obvious my room wasn’t cleaned properly. I wish I’d found it on the first night!
Stayed 1 night in Jan 2024
Response from John Abraham on Feb 18, 2024
Hello Richelle,Thank you for staying with us at the Courtyard. I am sorry your stay did not meet expectations. We pride ourselves on keeping our rooms immaculate and always following up on rooms which have been cleaned. Unfortunately, we found nothing in the room after you left. I apologize for the inconvenience anything may have caused!We hope to serve you again in the future ma'am. Take care.

10/10 Excellent

Vicki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dennis was amazing! He helped us in so many ways! Everyone was so nice and friendly. They made us feel like family. The room was clean, the bed was amazing and so were the pillows. I have a pinched nerve in my neck. Usually when we go somewhere the pillows hurt my neck. It's not the case here. If you're looking for an amazing stay in Downtown Chattanooga look no further than this place. Can't wait to go back ❤️
Stayed 2 nights in Jan 2024
Response from Guest Service Representative on Jan 29, 2024
Good afternoon,Thank you so much for taking the time to give us a 5 star review! We strive for excellent customer service with each and every interaction, and we are so pleased to hear that our staff took such great care of you! I will make sure to pass this on to Dennis so that he knows what a positive impact he had on your stay. I'm glad you were able to be comfortable during your visit and we hope you get to feeling better soon!

10/10 Excellent

Jessica, Chattanooga

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from John Abraham on Jan 24, 2024
Dear Jessica,Thank you for staying with us while recently in Chattanooga. Taking the time to post a review is extremely appreciated. We love to see when we've met a guests expectations.Thank you again for staying with us and we hope to see you again soon!

10/10 Excellent

Nancy

Stayed 1 night in Jan 2024
Response from John Abraham on Jan 19, 2024
Dear Nancy,Thank you for choosing to stay with us during your recent visit to Chattanooga. We’re glad to see that you were satisfied with your experience. We strive to meet every guests expectations while with us. Thank you again for staying with us. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from John Abraham on Jan 19, 2024
Dear Robin,Thank you for staying with us. We appreciate you taking the time to post such a great review. We are so happy to see that you enjoyed your time at the Chattanooga Courtyard. Our goal is to always exceed your expectations. Thank you again for staying with us Robin. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon.

10/10 Excellent

Delmar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Jan 2024
Response from John Abraham on Jan 19, 2024
Dear Delmar,Thank you for staying with us. I am so pleased to see that you enjoyed your time with us at the Courtyard Marriott Downtown Chattanooga. It was a pleasure to serve you and we are delighted that we met your expectations. Taking the time to post a review is greatly appreciated, so thank you for that.Thank you again for staying with us. We look forward to welcoming you back again in the future.

10/10 Excellent

Candance

Stayed 2 nights in Jan 2024
Response from John Abraham on Jan 19, 2024
Hello Candance! We are so glad to hear that you enjoyed your time and stay with us at the Courtyard Marriott Downtown Chattanooga. It was a pleasure to serve you and we are delighted that we met your expectations. Taking the time to post a review is greatly appreciated, so thank you for that.Thank you for staying with us. We look forward to being able to take care of you the next time you are in town.

10/10 Excellent

Troy

Stayed 1 night in Jan 2024
Response from Guest Service Representative on Jan 10, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. We are so pleased that we were able to exceed your expectations. We hope you will think of us the next time you are in town!

10/10 Excellent

Gary, Libertyville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service Representative on Jan 10, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. We are so glad that we were able to exceed your expectations. Come back and see us soon!

10/10 Excellent

Travis, Saint Joseph

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close parking. Friendly staff. Great views with a balcony. Very walkable to many different things.
Stayed 2 nights in Jan 2024
Response from Guest Service Representative on Jan 10, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. We are so pleased to hear that our staff took such great care of you throughout your stay. We are glad that you enjoyed your room and that you were able to take advantage of our location. Come back and see us soon!

10/10 Excellent

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Inconvenient parking
Stayed 1 night in Jan 2024
Response from Guest Service Representative on Jan 10, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. It's unfortunate that our parking garage did not meet your expectations. We are glad to hear that you were still able to enjoy the rest of your stay. We hope you will think of us the next time you are in town!

8/10 Good

Steven

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service Representative on Jan 10, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. We are glad that we could meet most of your expectations. We hope you will think of us the next time you are in town!

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Service Representative on Jan 7, 2024
Good evening,We appreciate you taking the time to tell us about your recent visit. We are glad that you enjoyed your stay and that we were able to exceed your expectations. We hope you will think of us the next time you are in town.

10/10 Excellent

Walter

Stayed 1 night in Dec 2023
Response from John Abraham on Jan 24, 2024
Dear Walter,Thank you for taking the time to write us a review! It was a pleasure serving you. Your 5 out 5 review is truly appreciated and fantastic to see we met your expectations while you were in Chattanooga.We hope to serve you again the future! Take care.

8/10 Good

William

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Guest Service Representative on Jan 7, 2024
Good afternoon,We appreciate you for taking the time to tell us about your recent visit. We are glad that we could meet most of your expectations and that you enjoyed your stay. We hope you will think of us the next time you're in town!

10/10 Excellent

Pamela

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from John Abraham on Jan 19, 2024
Thank you for choosing to stay with us during your recent visit to Chattanooga. We’re glad to see that you were satisfied with your experience. Your perfect review is greatly appreciated. It is our goal to provide an experience for all guests where their expectations are met. We hope to do it for you again in the future!Thank you again for staying with us. Take care and we look forward to serving you again soon.

6/10 Okay

Erica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The included breakfast was NOT included. Sit down restaurant only for pay. $18 parking. Awesome night shift desk clerk.
Stayed 1 night in Dec 2023
Response from John Abraham on Jan 7, 2024
Hello Erica,Thank you for staying with us and taking the time to post a review regarding your stay. I am sorry to see you didn’t have the greatest time while here. We unfortunately do not offer complimentary breakfast however here at the Courtyard, I am sorry for any confusion there might have been regarding that. Your complimented about said desk clerk is extremely appreciated and will be passed on to him.Thank you again for staying with us, we hope we can serve you again soon.

4/10 Poor

Melinda

Stayed 1 night in Dec 2023
Response from Guest Service Representative on Jan 7, 2024
Good afternoon.Thank you for taking the time to tell us about your recent visit. We are glad that you enjoyed your stay and that we were able to meet most of your expectations. Come back and see us soon!

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Service Representative on Jan 7, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. We are so pleased that we could exceed your expectations and that you enjoyed your stay. Come back and see us soon!

8/10 Good

Jordan

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was nice and in great proximity to a lot. The only negative thing I have to say is there is no complimentary breakfast and the cafe they do have for breakfast is extremely overpriced
Stayed 2 nights in Dec 2023
Response from Guest Service Representative on Jan 7, 2024
Good afternoon,It's unfortunate that our AM Bistro didn't meet your expectations. Courtyard brand hotels have transitioned to breakfast that's made fresh to order, which offers a higher quality when compared to those who offer complimentary buffet breakfasts. We love that you were able to take advantage of our location throughout your stay. We hope you will think of us the next time you're in town!

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Spent one night as a stop over and it was perfect for our needs. Safe, clean and very convenient within walking distance to lots of restaurants and the Tennessee Aquarium.
Stayed 1 night in Dec 2023
Response from Guest Service Representative on Jan 7, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. We love that you were able to take advantage of our lovely location. We are glad that you enjoyed your stay and that we could exceed your expectations. Come back and see us soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Very Kind lady employee checked us in. Parking confusion but we managed. Room was tremendous and clean. Forgot something in vehicle and on way back in the other employees were very kind and generous. One of the amenities down stairs was unavailable. Not very many tv stations to choose from but at least one is better than none, only saying because we have a special needs child.
Stayed 1 night in Dec 2023
Response from John Abraham on Jan 7, 2024
Hello,Thank you for staying with us while recently visiting Chattanooga. I am extremely pleased to see all of your expectations were met while with us. We strive to deliver the best stay possible for all guests. I am glad to see our staff was accommodating and helpful and you enjoyed your room. I do understand the lack of TVs to choose from downstairs, I hope that did not have a negative affect on your stay.Thank you again for staying with us. I hope you have a fantastic New Year and that we can serve you again soon!John Abraham

8/10 Good

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great location
Loved the convenience of being right downtown. Though we had to pay for parking with our stay it saved us in the long run because all parking downtown costs. We walked to the aquarium (a must for a visit to Chattanooga), Maple Street Biscuit for brunch and Sticky Fingers for dinner. Noon checkout made it easy to go out to breakfast the next morning and come back and pack.
Stayed 1 night in Dec 2023
Response from Happy Holidays on Dec 24, 2023
Hey there Suzanne, We are pleased to hear you enjoyed our lovely location in the heart of downtown Chattanooga, TN.Sounds like you all made some delicious dining choices!You will have to come back and explore more and try different eateries.Take care, Jordan

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice facility
Very nice facility, convenient location
Stayed 1 night in Dec 2023
Response from Happy Holidays on Dec 24, 2023
Happy to hear you enjoyed our lovely location and our property. We hope to welcome you back soon.Take care,Jordan

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place...will stay again
The stay was great. Location to Chattanooga offerings was fantastic....we could easily walk to so much we like. Staff was friendly and accommodating. Only complaints: bathroom only had a passive vent fan; could've been another serving of In Room coffee.
Stayed 1 night in Dec 2023
Response from Jordan on Dec 24, 2023
Hi there David,We are delighted to hear you enjoyed the amazingly convenient location in the heart of downtown Chattanooga :-)I will share your kind comments to our staff members - we appreciate you taking the time to leave us a review.We hope to welcome you back soon!

10/10 Excellent

Teresa

Stayed 1 night in Dec 2023
Response from Guest Service Representative on Jan 7, 2024
Good afternoon,Thank you for taking the time to tell us about your recent visit. We are glad that you enjoyed your stay and that we could exceed your expectations. We hope you will think of us the next time you're in town. Come back and see us soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Service Representative on Dec 16, 2023
Dear valued guest,Thank you for taking the time to tell us about your recent visit. We are glad that you enjoyed your stay and that we could exceed your expectations. We hope you will think of us the next time you are in town. Come back and see us soon!

8/10 Good

Zachery

Stayed 1 night in Dec 2023
Response from Guest Service Representative on Dec 13, 2023
Dear valued guest,Thank you for taking the time to tell us about your recent visit. We are glad that you enjoyed your stay and that we could meet most of your expectations. We hope you will think of us the next time you are in town. Come back and see us soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, room comfort
Scenic 5 Star Stay
Awesome..nice room, really comfortable bed. Balcoy view is scenic. Lookouts Minor league baseball stadium and Tennessee River a short walk. View of Lookout Mountain. Across the street the IMAX theater. 5 star baby..
Stayed 1 night in Dec 2023
Response from Guest Service Representative on Dec 9, 2023
Good afternoon,Thank you for taking the time to tell us about your recent visit. We are so pleased that we were able to exceed your expectations. We hope you will think of us the next time you are in town. Come back and see us soon!

10/10 Excellent

Floyd

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property in the heart of downtown. It was easily walkable to all the major highlights of downtown, as well as places to eat. The staff were very accommodating and polite, and the room was very clean. 10/10 I will be staying here again.
Stayed 1 night in Dec 2023
Response from John Abraham on Dec 7, 2023
Dear Floyd,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us. It is wonderful to see you took advantage of our great location, we love it as well! It was a pleasure to serve you, thank you for your kind words, they will be shared with our staff.Thank you again for the review. We sincerely hope you’ll visit us again soon! Take care.

10/10 Excellent

Lana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice!
Response from John Abraham on Dec 7, 2023
Dear Lana,Thank you for your wonderful review! We are so pleased to see you enjoyed your stay with us while in Chattanooga. Our focus at the Courtyard Marriott is 100% guest satisfaction - I am glad it was the case for you! Hope to see you again soon. Thank you for the review!

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff, good facilities, clean. Had issues with their parking access using the barcode system. Overall a good one night stay, will return in the future.
Stayed 1 night in Dec 2023
Response from John Abraham on Dec 7, 2023
Dear Charles,We are so glad to hear that you enjoyed your time and stay with us at the Courtyard Marriott Downtown Chattanooga. It was an absolute pleasure to serve you and we are delighted that we met your expectations. We look forward to being able to take care of you the next time you are in town. I am sorry to see about the issues with parking! Please let us know if there are any problems we can assist you with next time.Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Mirinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from John Abraham on Dec 7, 2023
Dear Mirinda,Thank you for taking the time to post a review about our property. We are so happy to see that you enjoyed your time at the Chattanooga Courtyard. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

6/10 Okay

Terry

Traveled with family
Liked: Cleanliness, property conditions & facilities
Girls at front unfriendly. No breakfast foods available. No parking.
Stayed 3 nights in Nov 2023
Response from John Abraham on Dec 7, 2023
Dear Terry,Thank you for staying with us while in Chattanooga. I am sorry to see your stay was not a great one. I will look into any unfriendly check-ins, I apologize for the greeting you received sir.We do however sir always offer breakfast in our AM Bistro 7 days a week, as we do for dinner in our PM Bistro. Monday-Friday breakfast is from 6AM-10AM and 7AM-11AM on Saturday and Sunday. We also do offer parking in our offsite garage.Thank you for staying with us. Hope to see you again in future.

10/10 Excellent

Travis, Saint Joseph

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location downtown near Children’s museum and Tennessee Aquarium. Walkable to many things. Many places to eat nearby. Parking garage is immediately adjacent to hotel. Very hospitable staff!
Stayed 4 nights in Nov 2023
Response from John Abraham on Nov 30, 2023
Dear Travis,We are so glad to hear that you enjoyed your time and stay with us at the Courtyard Marriott Downtown Chattanooga. It was a pleasure to serve you and we are delighted that we met your expectations. We look forward to being able to take care of you the next time you are in town. Once again, I appreciate you taking the time to share your wonderful feedback. Our team members are always delighted to hear such kind words. We hope to welcome you again soon.