Ratings based on 254 Verified Reviews

3.0 out of 5
47% of guests recommend
3.1 Room cleanliness
3.4 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from mont-tremblant

Near the airport

Posted Sep 11, 2017
Pros: Bed and bathroom ok
Cons: Kitchen, breakfast, and cigarets
Location: Nothing near, but good uber services
The "breakfast" was coffee only The equipment for the kitchen was very limited. A lot of cigarets on the stares and around on the ground
Comment from Hotel Management
Sep 12, 2017 by General Manager, Hotel Management
Jo, thank you for evaluating your stay with us. Please accept our apology, and our assurance we are working to address the concerns you outlined. Our goal is to provide a relaxing and comfortable experience for every guest, and we hope you will give us a chance to impress you on a future visit. Thanks again for your feedback. Sincerely, General Manager
1 out of 5
by A verified traveler

I don't recommend if you have a child

Posted Sep 8, 2017
carpet smelling like anything. Not recommended for those who are carrying child. Spend little extra money and get a good one.
Comment from Hotel Management
Sep 10, 2017 by General Manager, Hotel Management
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
4 out of 5
by aubrenelle

Posted Jun 20, 2017 on Hotels
Comment from Hotel Management
Jun 21, 2017 by Manager, Hotel Management
We appreciate you taking the time to share your kind rating with fellow travelers online. Thank you for choosing us, and we hope to see you again at Extended Stay America - Chattanooga - Airport. Sincerely, General Manager
5 out of 5
by Steve

Posted Jun 1, 2017 on Hotels
Comment from Hotel Management
Jun 3, 2017 by Manager, Hotel Management
Steve, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Chattanooga - Airport. Sincerely, General Manager
3 out of 5
by Donna

Posted May 30, 2017 on Hotels
Comment from Hotel Management
Jun 2, 2017 by Manager, Hotel Management
Donna, Thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, General Manager
4 out of 5
by A verified traveler

Room smell of smoke

Posted May 30, 2017 on Hotels
The room was clean but I could smell smoke in the room. Which made my sleeping very uncomfortable.
Comment from Hotel Management
Jun 2, 2017 by Manager, Hotel Management
Thank you for being our guest and for sharing your feedback. I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to welcome you back in the future. Sincerely, General Manager
5 out of 5
by A verified traveler

nice

Posted May 23, 2017 on Hotels
gr8
Comment from Hotel Management
May 25, 2017 by Manager, Hotel Management
Thank you for choosing Extended Stay America - Chattanooga – Airport. We appreciate you giving us a fantastic score and are thrilled to know you enjoyed every aspect of your stay with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
2 out of 5
by Kelly

Chattanooga IM 70.3 May stay

Posted May 22, 2017 on Hotels
Ac wad loud, a few roaches, traffic loud!
Comment from Hotel Management
May 24, 2017 by Manager, Hotel Management
Kelly, thank you for choosing our hotel for your stay. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
2 out of 5
by P.B.Newman from Chattanooga

slowest check in ever

Posted May 14, 2017 on Hotels
the office technically closes at 11pm so Hotels.com had to call them to open so I could check I'm then the night clerk couldn't figure out the pushy like payment or key card​ systems.
Comment from Hotel Management
May 17, 2017 by Manager, Hotel Management
Thank you for your feedback. We were disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and the service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we are taking every possible measure to make sure this does not happen again. We hope you will consider a future stay so we can better demonstrate our commitment to service excellence. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted May 4, 2017 on Hotels
Comment from Hotel Management
May 5, 2017 by Manager, Hotel Management
Thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, General Manager