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Reviews of Fairfield Inn & Suites by Marriott Chattanooga

2.5 out of 5
Fairfield Inn & Suites by Marriott Chattanooga
2345 Shallowford Village Drive, Chattanooga, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 663 out of 1002 reviews" "
Rating 8 - Good. 230 out of 1002 reviews" "
Rating 6 - Okay. 55 out of 1002 reviews" "
Rating 4 - Poor. 34 out of 1002 reviews" "
Rating 2 - Terrible. 20 out of 1002 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Arceli

Stayed 1 night in Apr 2024
Response from Musa Surve on Apr 23, 2024
Greetings for the day, Thank you for taking the time and giving us the feedback as we really appreciate it. Please do come and stay with us in future. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

michael burnett

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice well managed property. Would det stay there again.
Stayed 1 night in Apr 2024
Response from Musa Surve on Apr 19, 2024
Greetings for the day, Thank you for taking the time and giving us the feedback as we really appreciate it. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Jordan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great
Stayed 1 night in Apr 2024
Response from Musa Surve on Apr 19, 2024
Greetings for the day, Thank you for taking the time and giving us the feedback as we really appreciate it. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

8/10 Good

Andrea

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cons: Furniture in room was old, fabric on bed skirt and other furniture had wholes, mattress was ok but springs made loud noises. Pros: staff is nice, breakfast is ok, and room was really clean (priority for me)
Response from Musa Surve on Apr 18, 2024
Greetings for the day, Thank you for taking the time and giving us the feedback as we really appreciate it. We will share the feedback with the team to help us provide better customer service. Please do come and visit us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

alison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024
Response from Musa Surve on Apr 16, 2024
Greetings for the day, Thank you for the time and the feedback as we really appreciate it. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Christopher, Monash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Musa Surve on Apr 15, 2024
Greetings for the day, Thank you for the time and feedback as we really appreciate it. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Musa Surve on Apr 13, 2024
Greetings for the day, Thank you for taking the time and giving us the review as we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

C

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff was amazing. From check in to to check out, it was a smooth process. Everyone was so nice and friendly.
Stayed 3 nights in Mar 2024
Response from Musa Surve on Apr 6, 2024
Greetings for the day, Thank you for taking the time and giving us the review as we really appreciate it. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Elvio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff, good free breakfast, great breakfast area
Stayed 1 night in Apr 2024
Response from Musa Surve on Apr 2, 2024
Greetings for the day, Thank you for taking the time and giving us the review as we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Musa Surve on Apr 3, 2024
Greetings for the day, Thank you for taking the time and giving us the review as we really appreciate it. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly efficient welcoming check in. Nice linens. All clean. Great location near highway and restaurants
Stayed 1 night in Mar 2024
Response from Musa Surve on Apr 2, 2024
Greetings for the day, Thank you for taking the time and giving us the review as we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Douglas, Forest Lake

Liked: Cleanliness, staff & service, property conditions & facilities
New facility. Very clean. Small bathroom.
Stayed 1 night in Mar 2024
Response from Musa Surve on Mar 31, 2024
Greetings for the day, Thank you so much for the time and the review, we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

6/10 Okay

Jessica

Traveled with partner
Our room was by elevators and very loud. Bed was comfortable.
Stayed 1 night in Mar 2024
Response from Musa Surve on Mar 31, 2024
Greetings for the day, Thank you so much for the time and the review, we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

6/10 Okay

Fredrick

Traveled with family
Disliked: Staff & service
The property was in a very busy, noisy area. Our room was nice, and the bed was comfortable- but it was hard to get to sleep with all of the noise. The front desk people, on both shifts- were not real friendly, helpful or hospitable. The breakfast host was great, as was the breakfast. I guess you need to choose what is important to you, and decide….
Stayed 1 night in Mar 2024
Response from Musa Surve on Apr 2, 2024
Greetings for the day, Thank you for taking the time and giving us the review. We are really sorry that you had such an experience. We will certainly investigate for the duration of you stay and coach our team accordingly. Please do give us an another chance to provide you with the best of hospitality. Thanks-Musa SurveGuest Service Manager.

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Musa Surve on Mar 29, 2024
Greetings for the day, Thank you for taking the time and giving us the review as we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Therese

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, staff was very friendly!
Stayed 1 night in Mar 2024
Response from Musa Surve on Mar 27, 2024
Greetings for the day, Thank you for the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager

8/10 Good

kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from Musa Surve on Mar 27, 2024
Greetings for the day, Thank you for the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager

8/10 Good

Antonio

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It was a pleasantly stay
Stayed 1 night in Mar 2024
Response from Musa Surve on Mar 27, 2024
Greetings for the day, Thank you for the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly employees
Stayed 1 night in Mar 2024
Response from Musa Surve on Apr 2, 2024
Greetings for the day, Thank you for taking the time and giving us the review as we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Mar 2024
Response from Musa Surve on Mar 21, 2024
Greetings for the day, Thank you for the time and review as we really appreciate it. We aim to provide the best of hospitality and will keep working towards to make the most comfortable stay possible. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

8/10 Good

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
‘
Stayed 1 night in Mar 2024
Response from Musa Surve on Mar 18, 2024
Greetings for the day, Thank you for the time and the review we really appreciate it. Providing the best of hospitality is our true aim. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

8/10 Good

Rick

Liked: Cleanliness, property conditions & facilities
A nice stay over all. The free breakfast was not as good as most. Not a lot of selection, mostly breads and cereal.
Stayed 1 night in Mar 2024
Response from Musa Surve on Mar 17, 2024
Greetings for the day, Thank you or the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is everything as listed and promised clean friendly staff up to date very comfortable beds,But not in the best of location.
Stayed 1 night in Mar 2024
Response from Musa Surve on Mar 17, 2024
Greetings for the day, Thank you or the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Dale W

Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Clean and comfortable room. Good breakfast.
Stayed 1 night in Mar 2024
Response from Musa Surve on Mar 17, 2024
Greetings for the day, Thank you or the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Manbir

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Musa Surve on Mar 17, 2024
Greetings for the day, Thank you or the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

John, Waterford

Stayed 1 night in Mar 2024
Response from Musa Surve on Mar 27, 2024
Greetings for the day, Thank you for the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is clean and staff were very friendly. There is a lot of garbage/litter in neighborhood around the hotel (not on hotel grounds)
Stayed 1 night in Mar 2024
Response from Musa Surve on Mar 4, 2024
Greetings for the day, Thank you for taking the time to give us the review as we really appreciate you. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Christine

Stayed 1 night in Feb 2024
Response from Musa Surve on Mar 21, 2024
Greetings for the day, Thank you for the time and review as we really appreciate it. We aim to provide the best of hospitality and will keep working towards to make the most comfortable stay possible. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Musa Surve on Mar 4, 2024
Greetings for the day, Thank you for taking the time to give us a review as we really appreciate you. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

4/10 Poor

Daniella

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The receptionists were very nice! But the hotel smelled like cigarettes, the bathtub had hair and stains on it, so it wasn’t clean. The breakfast buffet layout is not nice, you have to go all around the place to get what you need.
Stayed 1 night in Feb 2024
Response from Musa Surve on Feb 22, 2024
Greetings for the day, Thank you for taking the time and sharing the feedback with us as we really appreciate it. We will inform the Housekeeping Manager to investigate on the subject for better upcoming accommodation. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

8/10 Good

Joyce

Traveled with partner
Liked: Amenities
Nice clean room, but bathroom was VERY small.
Stayed 1 night in Feb 2024
Response from Musa Surve on Feb 22, 2024
Greetings for the day, Thank you for taking the time and sharing the feedback with us, we really appreciate it. Please do come stay us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Matt

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and comfortable.
Stayed 1 night in Feb 2024
Response from Musa Surve on Feb 7, 2024
Greetings for the day, Thank you for your time and sharing the experience with us we as a team really appreciate it. Please do come stay with us again. Thanks-Musa Surve.

6/10 Okay

Raymond

Traveled with partner
Liked: Staff & service
There were homeless folks living around the hotel.
Stayed 1 night in Jan 2024
Response from Musa Surve on Feb 7, 2024
Greetings for the day, Thank you for your time and sharing the experience with us, we as a team really appreciate it. We will forward the comment with the leadership team for further investigation to rectify the situation. Please do come stay with us again. Thanks-Musa Surve.

10/10 Excellent

ilya

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Musa SUrve on Feb 7, 2024
Greetings for the day, Thank you for your time and sharing the experience with us we as a team really appreciate it. Please do come stay with us again. Thanks-Musa Surve.

8/10 Good

AMI

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice place. It says it’s pet friendly. While it is allowed. There is a $75 NON Refundable pet fee. So on top of $100 plus for the night you have to pay $75 to allow your pet to stay with you. That’s crazy.
Stayed 1 night in Dec 2023
Response from Musa Surve on Feb 7, 2024
Greetings for the day, Thank you for your time and sharing the experience with us, we are utterly sorry for the experience you had regarding the pet fee policy. We have the information disclosed on the hotel website regarding the policy as regardless we charge the lowest pet fee in the East Ridge East Hotels. We are truly sorry for the miscommunication might have occurred but we believe you will give us another chance to provide you with the best of the hospitality next time you are in town. Thanks-Musa Surve.

10/10 Excellent

Rick, Elizabethton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice for the rate I paid. My room was clean, the bed linens were high grade and there were lots of towels in the bathroom. The shower was strong and hot. I loved that they had chocolate milk in small cartons at the breakfast.
Stayed 1 night in Jan 2024
Response from Musa Surve on Jan 29, 2024
Greetings for the day, Thank you for the feedback, we really appreciate it. Please do come stay us again. Thanks-Musa Surve.

10/10 Excellent

Mark

Stayed 1 night in Jan 2024
Response from Musa Surve on Mar 21, 2024
Greetings for the day, Thank you for the time and review as we really appreciate it. We aim to provide the best of hospitality and will keep working towards to make the most comfortable stay possible. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Julia, Woodstock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location as travelling along I75.
Stayed 1 night in Jan 2024
Response from Musa Surve on Jan 29, 2024
Greetings for the day, Thank you for the feedback, we really appreciate it. Please do come stay us again. Thanks-Musa Surve.

8/10 Good

Wendi, Laurel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the hotel were all very helpful and exceptionally friendly.
Stayed 5 nights in Jan 2024
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

8/10 Good

Kara

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

House

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Marybeth

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean
Pet friendly although they charge $75 where all others charge $25. Clean
Stayed 1 night in Jan 2024
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

8/10 Good

Sharlonne

Business traveler
Liked: Cleanliness, staff & service, room comfort
Business Stay
My stay here was good. i could tell it is a remodeled hotel bit the room furmire was worn and needed refreshing however they were very clean. The desk attendees were polite amd pleasant.
Stayed 1 night in Jan 2024
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Aimee, Sun Prairie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

8/10 Good

Kathy, kemptville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all amenities at Hamilton Center.
Stayed 1 night in Jan 2024
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Claims to be pet friendly, there is an additional fee of $75.00 for pets when you check in. This not part of the charge when you book through Expedia. Nor is it mentioned on the website.
Stayed 1 night in Jan 2024
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Sorry about the miscommunication that might have happened as it does have verified on the hotel website about the pet policy. In future if you happen to come in the area please do visit us so we could provide you with the best of our hospitality. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again.
Stayed 1 night in Jan 2024
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Alison

Stayed 1 night in Jan 2024
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

8/10 Good

Teddy

Traveled with pets, Traveled with family
Liked: Amenities
Room was great. Water pressure in shower was amazing. Staff was super friendly. Only thing was some odd looking stains on the bed skirts and someone spilled dog food behind the dresser and it got missed on clean up. Elevators were pretty sketchy the night we arrive with stopping between floors and such. They got it squared away by morning. Great price. Breakfast was pretty decent.
Stayed 1 night in Jan 2024
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.