Comedic Level of Incompetence
Posted Sep 21, 2016
I was booked at this hotel for 4 nights for a business trip. Unfortunately, my experience was so disappointing, I checked out after 1 night. Upon arrival, the front desk attendant insulted me for questioning a contract with charges I'd never heard of before. I was asked to put down a deposit on the room - not an incidental - but an actual deposit. When I questioned what I was about to sign, the clerk became irritated and said, "you're not listening to me". When I asked about a portable crib for my infant, I was also met with attitude and told, "I'm don't know, but I have more people to check it". I was able to get a crib after calling the corporate number and having them contact the hotel. Of course, I was charged a daily rate to use the crib, something I've also not experienced, but not a big deal.
The shower was dated, but, again, not a big deal. The problem was the tub was slippery because there were no grips. The front desk said they didn't have mats for the shower. The big problem came when we requested a wake up call - it never came. When we asked the staff, their response was, "the night clerk didn't put it in - sorry".
1 of the lamps didn't work, the phone volume didn't work, one of the outlets was broken, and housekeeping didn't clean the sheets when asked. I checked out after 1 night, but was still charged 4 full days of parking, crib use, and fees because no one put the check out in the computer. Also, no refund of any kind despite my experience.