Ratings based on 1,116 Verified Reviews

3.3 out of 5
63% of guests recommend
3.5 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from minnesota

Not as advertised.

Posted May 26, 2017
Our first room they gave us had dirt on the bed and the sheets hadn't been changed. They transferred us to a new room and that one was missing the microwave and the mjnifridge. The Ac unit was squeaking so bad we couldn't use it. The exhaust fan in the bathroom was just a hole cut in the drywall ceiling. I understand that they are renovating but don't put customers in a room that isn't finished.
1 out of 5
by A verified traveler from Windsor

Absolutely disgusting

Posted May 23, 2017
The carpet as soon as you walk into the hotel screams dated and disgusting. It smelled of mildew and dust and looked as if it had never been cleaned. The guy at front desk even told us to not look at the floor until we got into our room- what???? When we got into our room, which as soon as you opened the door smelt of mold, we noticed one of our beds had a cigarette burn in the top sheet. The AC covering was falling off and had a strange odour, our bathroom was something out of a nightmare, the tub tub was plugged and had about three inches of sitting water in it, and there were WET dirty towels hanging from our shower curtain. Do yourself a favour, pay a little extra and stay somewhere reputable with better reviews. This place left a terrible taste in our mouthes and we will never be returning.
1 out of 5
by A verified traveler

Hotel is very nasty and needs major renovations..

Posted May 21, 2017
I checked in and out in less than 10 minutes. Very disgusting hotel. It needs to be condemned. Carpet throughout the hotel looks as if dead bloody bodies were drug on it. Room was infested with knats. Sheets were dirty with hair and red stains on them. The mirror over the bed had smudges. Appeared to be from someone's greasy hair. I'm still waiting to receive my refund back from the hotel.
1 out of 5
by A verified traveler from Roanoke, va

Beware this dump

Posted May 19, 2017
Pros: Nothing
Cons: Everything. But mostly for management to stop lying about what they offer
Location: Chattanooga - nice town with some amazing scenery
the write up said smoking rooms - not true. They promised wi fi but not true. The daily routine was to empty the trash and spray air freshener in the room - no clean towels, no made bed. Front desk staff were rude. Nothing about this stay was as promised. If the bed sagged any more then I would have been in the room below. STAY AWAY.
1 out of 5
by A verified traveler


Posted May 18, 2017
worst hotel I have been in. The carpets were all stained and ruined, even in the lobby. You walk on the carpet and your feet are instantly black. Bathroom floors were sticky. everything in the room you didnt want to touch. It felt like it was a drug and prostitute hotel. Sketchy people everywhere. I didnt feel safe being there.
2 out of 5
by A verified traveler

Posted May 4, 2017
Never stay again, room smells like smoke, no service at all, not worth the price no matter how cheap
1 out of 5
by A verified traveler from DC - Washington DC

Staff entered our rooms and stole property

Posted Apr 24, 2017
Hotel was absolutley disgusting. What is worse is staff stole from both of our rooms. I had to call the Police and create a report. The Manager covered for her staff. The items that were taken was found by a Maid doing here rounds. I immediately packed and left. I reached out to owner who has yet to call me back.
2 out of 5
by A verified traveler from TN

Murder Hotel

Posted Apr 22, 2017
When you walk in, the lobby greets you with an over powering coconut aroma - cover up? You then wait for the clerk to come from outside where he's been cruising on Grindr on his cell phone. You go up the lift and the door opens on the third floor - there is a 5 foot blotch on the landing carpet with accompanying stains that look like Pollock artwork, and a 30 foot stain down the hallway that looks like a decomposed body has been dragged for disposal. The carpet was scarred with adhered bits of candy and gum foil. The room is adequate, if a ac set on 60f, which can't be unplugged or turned off or altered, is to your liking, if you don't need a chair to sit at the garage sale desk, or hangers, or a plastic ice bucket with a large leaking hole. The maids are brillant and love to play hide and seek - if they find your do-not-disturb sign, they will place it on your door and leave the room untouched. I learned if I hid it on the shower rod they will throw away the trash and replace the used towels. They also are gourmets -they bang the coffee filter tray on the insides of trash cans for added flavor. Hint - look in the lower cabinets if you need breakfast supplies - they don't always set out. Also visit the wadded rag alter where they stash cleaning rags over the microwave in the breakfast area - they're preserved there at three days running. If you're social, hang out at the back door - the smokers thoughtfully use stones to bypass the obstacle of a security door for easy access.
3 out of 5
for Everyone
by A verified traveler from Ms

Midst renovation but only old rooms available

Posted Apr 16, 2017
Midst reno but now new rooms available. Just ones that carpet is so dirty your feet get black from walking from bed to bathroom. Maid service pulled the sheets up and took all bathmats and towels didn't leave anything but 1 washcloth 1 hand towel. Shower wasn't working hardly at all. This hotel is a mess. Staff is nice..breakfast waffles and juice was good. Wait until they are completely renovated before going there.
4 out of 5
for Everyone
by A verified traveler from paducah ky

easy to get to from interstate

Posted Apr 9, 2017
Pros: big rooms and very clean
Cons: breakfast
Location: mall
room was very clean smelled great good size only thing was not great was the breakfast had no meat.