There are BAD decisions and then there's THIS.
Posted Sep 26, 2016
We all know that marketing photos do an excellent job highlighting the positives about a location. Online reviews tend to be over dramatic, as it is easy to sit behind this keyboard and chip away at a business' reputation, one key-stroke at a time. As dramatic as this review may sound, the only reason for these few sentences, is to garner the attention of the hotel management and chain ownership to make a change, for health reasons...
For me, a business is a combination of things; the facilities, the staff, and the overall experience. To the point, Super 8 Chattanooga-Lookout Mountain, Tn only had TWO redeeming qualities. One, the staff... and by "STAFF", I mean the one person working that evening, Allison. She was extremely apologetic for my family's experience and tried to accommodate as much as she could, but in the end she could not dictate the owner's maintenance schedule. The second and last redeeming quality was the fact that I was able to leave without any permanent emotional scars or communicable diseases stemming from our 7.5 hour stay.
Overall, you get what you pay for. Spend the extra money for a quality night's sleep, PLAN, review, and make an educated and safe decision based on the results of your research. In general, Super 8 has built a decent reputation over the years. Unfortunately, there will always be one bad egg.