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关于夏珀特酒店 - 希尔顿 Curio 精选系列的点评

4 out of 5
夏珀特酒店 - 希尔顿 Curio 精选系列
1201 South Broad Street, Chattanooga, TN

点评

8.6

超赞

10 分 - 超赞。548 条好评，共有 1001 条点评" "
8 分 - 还可以。257 条好评，共有 1001 条点评" "
6 分 - 一般。115 条好评，共有 1001 条点评" "
4 分 - 很差。48 条好评，共有 1001 条点评" "
2 分 - 糟糕。33 条好评，共有 1001 条点评" "

9.0/10

清洁度

9.0/10

员工和服务

8.2/10

服务设施

8.6/10

住宿条件和设施

8.6/10

环保

点评

2/10 糟糕

Trace

Hotel was nice. Air conditioning struggled inside the rooms. Not just our room but other guests we asked. Air conditioner works great in the hallway but not inside your room. Kind of ridiculous for a 4 star hotel. Was willing to let that slide but unfortunately the parking garage for the hotel has no security and the count was over 50 cars that had been broken into at the time I checked out, including mine. The hotel vacuumed out the cars and taped the windows. I was not offered refunds for the stay, discounts for future stays, meal voucher, etc. They didn’t even refund the parking fee for the garage you get robbed in. On top of that, I didn’t find out about it until 10:45 am when I was attempting to load the vehicle and checkout. They noticed cars were broken into at 7-7:30 am and didn’t call or check with guests that were using the garage. There were still guests at the hotel that had no idea they were broken into because they had not gone out to there vehicle that morning. The whole situation was insane to think about for such a nice hotel. How in the world is there not overnight security. Just at a glance I saw no cameras in the garage either. Maybe at the entrance but it did nothing to deter thieves. I would not recommend this hotel and I will never stay there again.
2024 年 4 月入住 2 晚

10/10 超赞

Terence，Carbondale

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel!
2024 年 4 月入住 1 晚
Bill Antone, GM 于 2024 年 4 月 21 日 的回复
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels

10/10 超赞

Cornelius

满意：清洁度、员工和服务、住宿条件和设施
Splendid!
2024 年 4 月入住 1 晚
Bill Antone, GM 于 2024 年 4 月 11 日 的回复
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels.

10/10 超赞

Rhonda

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Bill Antone, GM 于 2024 年 4 月 7 日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

10/10 超赞

Tessa

不满意：员工和服务
2024 年 3 月入住 2 晚
Bill Antone, GM 于 2024 年 4 月 1 日 的回复
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels.

10/10 超赞

Matthew

与家人及幼儿出行, 与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Had a great time! The hotel and staff are amazing!
2024 年 3 月入住 1 晚
Bill Antone, GM 于 2024 年 3 月 31 日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

10/10 超赞

Darren

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Bill Antone, GM 于 2024 年 3 月 22 日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

10/10 超赞

Benjamin

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Stayed there after staying a night at the Hilton Knoxville, and night and day difference between the 2. The Chattanoogan is way under priced for the caliber of stay that it is, staff was top tier and professional as one can be, room was clean as can be, parking was easy, could walk to many shops and food, and what you couldn’t walk to was no more than a 2-3 minute drive. We exited the parking lot and already booked another weekend there for our next trip up in may. Will recommend this place to every person I possibly can.
2024 年 2 月入住 1 晚
Bill Antone, GM 于 2024 年 2 月 22 日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

10/10 超赞

Craig

满意：清洁度、员工和服务、住宿条件和设施
Very nice hotel!!!
2024 年 1 月入住 1 晚
Bill Antone, GM 于 2024 年 2 月 3 日 的回复
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels.

10/10 超赞

Lamona

与家人出行
满意：清洁度、员工和服务、服务设施
Beautiful and clean rooms. Loved having Starbucks on premises. Location close to downtown.
2024 年 1 月入住 2 晚
Bill Antone, GM 于 2024 年 2 月 1 日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

10/10 超赞

Debra

2024 年 1 月入住 1 晚
Wesley 于 2024 年 3 月 22 日 的回复
Thank you for your score.

10/10 超赞

Ted

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Christina 于 2024 年 1 月 15 日 的回复
Thank you for staying with us. It is always lovey knowing you enjoyed your stay.

10/10 超赞

Steven

与家人及幼儿出行, 商务旅客
Great Hotel
2024 年 1 月入住 1 晚
Bill Antone, GM 于 2024 年 1 月 14 日 的回复
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels.

10/10 超赞

Constance

2024 年 1 月入住 2 晚
Bill Antone, GM 于 2024 年 1 月 9 日 的回复
Patricia Martinez, Michelle Malone, nor Merlin Wan are at this property; I , Bill Antone , am the GM here at CHABS

10/10 超赞

Marie

We really liked staying here! With 2 girls there was lots of space in our big room we got a suite and the area around it was great with lots of restaurants around it! Staff was friendly and Starbucks inside the hotel was a huge mom win! They were also super friendly in the Starbucks!
2023 年 12 月入住 4 晚
Bill Antone, GM 于 2024 年 1 月 9 日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

10/10 超赞

Jeremy

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Bill Antone, GM 于 2024 年 1 月 6 日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

10/10 超赞

Christina

2023 年 12 月入住 1 晚
Bill Antone, GM 于 2024 年 1 月 6 日 的回复
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels.

6/10 一般

Amber

与配偶出行
满意：员工和服务
不满意：服务设施，清洁度
This is our 3rd visit to this hotel. We love a lot about this hotel however this time it really fell short. The glasses were absolutely disgusting. With literal milk stain in the bottom of one glass and lip makers all over the other. I found jewelry in the bedroom floor which leads me to believe it wasn’t vacuumed. After these issues we asked for a late check out and were denied. Just seems like they missed the mark this time.
2023 年 12 月入住 1 晚
Bill Antone, GM 于 2024 年 1 月 3 日 的回复
We appreciate you selecting The Chattanoogan Hotel - Curio Collection by Hilton as your hotel of choice while visiting Chattanooga. Thank you for providing candid feedback to help improve operational deficiencies for all valued guests. We apologize for not meeting yours or our expectations. I have addressed the issues with our housekeeping team. We hope to see you in your future travels

10/10 超赞

David

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It was amazing
2023 年 12 月入住 3 晚
Bill Antone, GM 于 2023 年 12 月 31 日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique

6/10 一般

Susan

与家人出行
不满意：员工和服务、服务设施、住宿条件和设施
Front desk not welcoming and not trained to focus on simple check in problem. This set a negative impression on arrival. Bathroom finishes worn looking and toilet didn't function necessitating call for repair. Shower lip not high enough which caused a lot of shower water to leak over the floor. General cleanliness good. For room rate paid and level of Hilton, this property lacked some basic amenities such as charging station/outlet on bedside table for both sides of King bed, not just one. A luggage rack for a second suitcase would have been appreciated so the second guest's bag wouldn't have to be opened on the floor. Cannot really recommend and expected more from Hilton.
2023 年 12 月入住 1 晚
Bill Antone, GM 于 2023 年 12 月 26 日 的回复
We appreciate you selecting The Chattanoogan Hotel - Curio Collection by Hilton as your hotel of choice while visiting Chattanooga. Thank you for providing candid feedback to help improve operational deficiencies for all valued guests. We apologize for not meeting yours or our expectations. We are focusing additional training on the front desk, and we are working on a solution for the shower lip. We hope to see you in your future travels.

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Bill Antone, GM 于 2023 年 12 月 21 日 的回复
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels.

10/10 超赞

george

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Bill Antone, GM 于 2023 年 12 月 21 日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

10/10 超赞

Mario

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Bill Antone, GM 于 2023 年 12 月 18 日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

10/10 超赞

James

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Bill Antone, GM 于 2023 年 12 月 18 日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

10/10 超赞

Chelsea

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Bill Antone, GM 于 2023 年 12 月 18 日 的回复
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels.

10/10 超赞

Melody，Waukegan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 2 晚
Bill Antone, GM 于 2023 年 12 月 16 日 的回复
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels.

10/10 超赞

tonja

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent stay
Beautiful grounds well maintained close to shopping and restaurants.
2023 年 12 月入住 1 晚
Bill Antone, GM 于 2023 年 12 月 16 日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

10/10 超赞

Nancy

与家人出行, 团体旅客
满意：客房舒适度，住宿条件和设施
2023 年 12 月入住 2 晚
Bill A, AGM 于 2023 年 12 月 5 日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

8/10 还可以

Carlos

与家人出行
满意：清洁度、员工和服务、服务设施
Likes: nice property, good food, convenient to attractions, nice decor. Staff was friendly. Dislikes: Small microwave in side room for entire floor of guests. Ice machine wasn’t working on our floor. Front desk agents seemed uninformed about options and ideas for activities/food in the area, including the hotel restaurants best dishes or recommendations to try. Rooms had nowhere to put our clothes so we kept everything in our bags. These minor things can make this an excellent property to stay at.
2023 年 11 月入住 3 晚
Bill A, AGM 于 2023 年 11 月 28 日 的回复
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels.

6/10 一般

Shahid

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
I spend about 45-60 days a year in Hotels. Unfortunately Hilton name is no more a guarantee for qualty. This Hotel does not appear on GPS. So we were lost. Even the sign of the hotel is unlit and you can't see it unless you are right in front of it. We arrived the hotel around 9 PM after 8 hours drive. We were told the room service is available until 10 PM. When called at 9:30 the room service said that they are closed because the work was slow. There is a restaurant on the 2nd floor supposed to be open until 11 PM. They told us they are closing early because they are slow. So we can't eat there and take the food to our room. Next day the room was not made. We were told that during the stay room is made once and you have to come down to the reception and request the room to be made. Two water bottles were provided on arrival. After that water bottles were declined and we had to buy it. What offends me is that little things like water is being sold for profit ! I paid over $550 for our stay. I could have paid $15-25 more for drinking water. The WC in the toilet was broken and it would constantly leaking water. I have decided not to choose Hilton again. I see their service degrading progressively over last several years. The breakfast was very good and staff very responsive.
2023 年 11 月入住 2 晚
Bill A, AGM 于 2023 年 11 月 28 日 的回复
We appreciate you selecting The Chattanoogan Hotel - Curio Collection by Hilton as your hotel of choice while visiting Chattanooga. Thank you for providing candid feedback to help improve operational deficiencies for all valued guests. We apologize for not meeting yours or our expectations. We hope to see you in your future travels.

10/10 超赞

Susan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had not been here for several years, and the area around the hotel is under development. However, this is still a convenient location offering an easy walk to the free shuttle, shopping and lots of good restaurants. Our hotel stay was very comfortable and parking was easy and reasonably priced.
2023 年 11 月入住 1 晚
Bill A, AGM 于 2023 年 11 月 28 日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

8/10 还可以

Phillip

与配偶出行
满意：服务设施，清洁度
不满意：员工和服务
NA
2023 年 11 月入住 2 晚
Bill A, AGM 于 2023 年 11 月 27 日 的回复
We appreciate you selecting The Chattanoogan Hotel - Curio Collection by Hilton as your hotel of choice while visiting Chattanooga. Thank you for providing candid feedback to help improve operational deficiencies for all valued guests. We apologize for not meeting yours or our expectations. We hope to see you in your future travels.

8/10 还可以

paige

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Large hotel, up to date. Starbucks and gym on property
2023 年 11 月入住 2 晚
Bill A, AGM 于 2023 年 11 月 22 日 的回复
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels.

10/10 超赞

Takira

满意：清洁度、员工和服务、住宿条件和设施
Didn't like the elevator. Everything else was great.
2023 年 11 月入住 1 晚
Bill A, AGM 于 2023 年 11 月 22 日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

8/10 还可以

Victoria

与配偶出行
满意：清洁度、员工和服务、服务设施
Great staff, very walkable, accommodating.
2023 年 11 月入住 1 晚
Bill A, AGM 于 2023 年 11 月 20 日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

8/10 还可以

David

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Bill A, AGM 于 2023 年 11 月 20 日 的回复
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels.

10/10 超赞

Jason

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Bill A, AGM 于 2023 年 11 月 20 日 的回复
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels.

10/10 超赞

Karin

与家人出行
满意：员工和服务，清洁度
不满意：服务设施
No pool!
2023 年 10 月入住 2 晚
Bill A, AGM 于 2023 年 11 月 20 日 的回复
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We chose to eliminate the pool to add the Rooftop Bar - sorry. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels.

10/10 超赞

Julia

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
beautiful property. bathrooms clean and updated. rooftop bar area cute and dainty, just closed sun&mon so we couldn’t experience it. parking garage across from hotel to park convenient (reviews made it sound farther away and inconvenient)
2023 年 10 月入住 1 晚
Bill A, AGM 于 2023 年 10 月 23 日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

10/10 超赞

Jon，Loxahatchee

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was the most personable that I have every encountered.
2023 年 10 月入住 2 晚
Bill A, AGM 于 2023 年 10 月 23 日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

10/10 超赞

Teresa

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 2 晚
Bill A, AGM 于 2023 年 10 月 23 日 的回复
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels

10/10 超赞

Julie

满意：员工和服务，清洁度
Very nice hotel.
2023 年 10 月入住 1 晚
Bill A, AGM 于 2023 年 10 月 9 日 的回复
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in you in your future travels.

8/10 还可以

Trevor

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Mountain View
For starters, DO NOT enter the left side entrance to the parking deck for self parking. It damaged our Kia Rio because of the slope for drainage. Also, we parked on the second floor, and the elevator was not working, and no sign was posted stating out of service. The actual hotel itself was a good experience. The staff was very welcoming and friendly. We did enjoy the couples massage at the spa. The food from each restaurant located inside the hotel was delicious. We did have a good view of lookout mountain. The room itself was okay. The bed would not say in place. It kept sliding on the slick bed frame. The bathroom light only shined in the shower and not the sink or toilet. Also, the water for the shower took 10 minutes to finally get warm and was not really adjustable. Not a great experience for our honeymoon, but it was okay.
2023 年 10 月入住 3 晚
Bill A, AGM 于 2023 年 10 月 23 日 的回复
We appreciate you selecting The Chattanoogan Hotel - Curio Collection by Hilton as your hotel of choice while visiting Chattanooga. Thank you for providing candid feedback to help improve operational deficiencies for all valued guests. We apologize for not meeting yours or our expectations. We hope to see you in your future travels.

10/10 超赞

james

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Bill A, AGM 于 2023 年 10 月 9 日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

10/10 超赞

sam

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff
2023 年 9 月入住 1 晚
Bill A, AGM 于 2023 年 9 月 21 日 的回复
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in you in your future travels.

6/10 一般

Ashlee

商务旅客
满意：服务设施
不满意：住宿条件和设施
Very pore parking.
2023 年 9 月入住 1 晚
Bill A, AGM 于 2023 年 9 月 15 日 的回复
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. I do apologize about the parking that did not meet your expectations. What exactly made it "poor parking"? Was it the distance from the front door? We have ample covered parking, it is clean, and the cost is very reasonable in relations to what it costs at the other downtown hotels. The distance from the front door? We look forward to seeing you in your future travels to the Scenic City.

10/10 超赞

Sarah

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was awesome!
2023 年 9 月入住 1 晚
Bill A, AGM 于 2023 年 9 月 11 日 的回复
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels to the Scenic City

10/10 超赞

Megan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 2 晚
Bill A, AGM 于 2023 年 9 月 11 日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exciting and unique.

2/10 糟糕

Laura

与家人出行
不满意：员工和服务、住宿条件和设施、客房舒适度
Disappointing overnight stay.
I called the day before the trip to find out if there were EV chargers available and I was told no so I chose to bring a different vehicle. Pull in the garage and there are 4 EV chargers. Our air conditioning did not work the entire stay and the humidity in the room was 80%. Called maintenance to fix and they came but did not fix it. Called again and was told there was only one maintenance person and a lot of the hotel was out. So we went with no air overnight. Was told could only comp the parking since it was booked through Hotels.com. The sheets were very loose and did not fit the bed and there was no mattress cover so it was like sleeping on plastic. The bathroom was not very clean.
2023 年 8 月入住 1 晚
Bill A, AGM 于 2023 年 8 月 28 日 的回复
Thank you for staying with us. I do apologize that we did not meet your expectations, and I can assure you we will address all issues that you have brought up. I do hope you give us a second chance to earn your business back.

10/10 超赞

Cindy

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚
Bill A, AGM 于 2023 年 9 月 11 日 的回复
Thank you for choosing to stay at The Chattanoogan Hotel, Curio Collection by Hilton. We are so glad you enjoyed your stay, and we look forward to seeing you in your future travels to the Scenic City