Good amenities, tired building
Posted Feb 21, 2017
While I appreciated the "old world" charm of the building, and my children enjoyed the pool, I found the overall appearance of The Read House disappointing. The carpets were dirty and buckling (in both the corridors and guest rooms), the wallpaper was water stained and peeling off the walls (in both the corridors and guests rooms) and most of the surfaces felt dirty. That said, I was pleasantly surprised by how clean and comfy the bed was! Upon check-in our attendant failed to inform us that there are multiple elevator bays within the hotel and that ignorer to access our room a specific elevator needed to be used; a frustrating experience as I wandered around with five tired kids. The attendant also failed to provide us a sheet that I saw other guest received regrading hotel amenities, wifi, and local attractions.
Comment from Hotel Management
Mar 8, 2017 by Hannah, Hotel Management
Thank you for taking the time to leave us feedback. I am very sorry to hear that your stay at The Read House was not all it could have been, especially regarding the misinformation upon check-in. This should not have been your experience, and I'm sorry it was. I hope you were able to find some relaxation despite the inconveniences. Also, I am very glad to announce that many of the concerns you noted (wallpaper, stains, carpets) will be addressed during our 2017 renovation. We would love a second chance to wow you during your next trip to Chattanooga. It was a pleasure yourself and your family!