Front of property

Reviews of Sterling Guruvayur

4 out of 5
Sterling Guruvayur
Near Mammiyur Temple, Mammiyoor Junction, Chavakkad, Kerala

Reviews

7.8

Good

Rating 10 - Excellent. 13 out of 26 reviews" "
Rating 8 - Good. 6 out of 26 reviews" "
Rating 6 - Okay. 1 out of 26 reviews" "
Rating 4 - Poor. 3 out of 26 reviews" "
Rating 2 - Terrible. 3 out of 26 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

MEHNAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sterling Guruvayur on Feb 22, 2024
DearMehnasThank you for your generous 8-star rating! We're delighted to hear that you had a satisfying experience with us. If you have any specific feedback or suggestions to make your next experience even better, please feel free to share. Your satisfaction is our top priority!Warm regards,The Sterling Holidays Team

8/10 Good

Raghavender

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sterling Guruvayur on Feb 19, 2024
DearRaghavenderThank you for your generous 8-star rating! We're delighted to hear that you had a satisfying experience with us. If you have any specific feedback or suggestions to make your next experience even better, please feel free to share. Your satisfaction is our top priority!Warm regards,The Sterling Holidays Team

8/10 Good

Rajkumar

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Sterling Guruvayur on Jan 20, 2024
DearRajkumarThank you for your generous 8-star rating! We're delighted to hear that you had a satisfying experience with us. If you have any specific feedback or suggestions to make your next experience even better, please feel free to share. Your satisfaction is our top priority!Warm regards,The Sterling Holidays Team

6/10 Okay

ganesh c

Stayed 1 night in Jan 2024
Response from Sterling Guruvayur on Jan 12, 2024
Dear GaneshWe appreciate your review, and we acknowledge your rating of 6 stars. Your feedback helps us strive for excellence, and we'll work on making your next experience even better.Warm regards,The Sterling Holidays Team

10/10 Excellent

Arun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably close to the temple; food options available in the hotel's restaurant itself which were reasonably priced.
Stayed 1 night in Nov 2023
Response from Sterling Guruvayur on Dec 1, 2023
Dear Arun,Thank you for your feedback! We're glad to hear that our hotel's location was conveniently close to the temple. It's great to know that you found the food options in our restaurant reasonably priced. We strive to provide a satisfying and convenient experience for our guests. We hope to welcome you back soon!Sincerely,The Sterling Holidays Team

10/10 Excellent

Col Vinod Kumar

Stayed 1 night in Nov 2023
Response from Sterling Guruvayur on Dec 19, 2023
Dear ColWe're absolutely thrilled that you had such a fantastic experience with us. It's our goal to ensure your complete satisfaction, and we're delighted to have achieved that. Thank you for your support and for choosing us. We can't wait to welcome you back for another wonderful experience!Warm regards,The Sterling Holidays Team

2/10 Terrible

Reeja

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotels website did not have the information they asked for. They wanted a copy of passport and OCI. On Expedia or hotels website it did not show the requirement. Got to the hotel at 11.15pm. The receptionist Akhil was not at all understanding and arguing with this. I said if this is a requirement why did the hotel call the day before. Finally got into the rooms at 1.15pm. Overall service was awful from the reception manager and staff. I will never recommend or stay at this hotel.
Response from Sterling Guruvayur on Sep 15, 2023
Dear Reeja,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We understand that not having the required information on our website was frustrating for you. We will take your feedback into consideration and work on making necessary improvements to our website. We are sorry for any miscommunication you had with our receptionist. We appreciate your patience and hope you will give us another chance to provide you with a better experience in the future.Sincerely, The Sterling Holidays Team

4/10 Poor

Ragavendran

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sterling Guruvayur on Sep 19, 2023
Thank you for holidaying with us and sharing your rating. We have escalated your feedback to our management team.Sincerely,The Sterling Holidays Team

10/10 Excellent

rekha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jun 2023

10/10 Excellent

Haritha

Liked: Cleanliness, staff & service, property conditions & facilities
The place is very clean and well maintained and the theme matches with the city. Loved their hospitality and food. Definitely recommend staying here for an upscale stay experience with a touch of local tradition.
Stayed 2 nights in May 2023
Response from Sterling Guruvayur on Jun 8, 2023
It pleases us to know that you had a wonderful time at Sterling Guruvayur. At Sterling, we aim to roll out a holidaying experience second to none and Sterling Guruvayur is one of our many such endeavours. Thank you for recommending us.It was a pleasure to host you!Sincerely,The Sterling Holidays Team

10/10 Excellent

venu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very helpful and amazing.Thank you.
Stayed 1 night in Mar 2023

10/10 Excellent

Nitish

Stayed 2 nights in Feb 2023

4/10 Poor

Brihaspati

Traveled with family
Disliked: Amenities, property conditions & facilities
The bathroom is stinking
Stayed 2 nights in Sep 2022

4/10 Poor

Sanoj

Stayed 1 night in Jul 2022

10/10 Excellent

Geetha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mom got sick in the middle of the night and staff went above and beyond to help her with out expecting anything from us
Stayed 1 night in Jun 2022

2/10 Terrible

Ajay

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In Expedia it was showing good reviews for this hotel and the it had all the facilities I was looking for like in-room dining , laundry .. 4 star rating.. But it was totally opposite.. Please dont stay in this hotel if your plan is to visit the temple.. Its too far and the road to that place is scary.. and its difficult to get auto from this place in the morning time.. The room itself was not cleaned and was not having an iron box and not even the towels.. I have to request for those... now there are no laundry service and inroom service -- may not be a big thing for others but for me it was a must.. Staff act as if they are not aware of hotel plocies and if asked will keep saying sorry sir i dont know.. My sincere request is to avoid this place if you are booking this for temple visit not a atmosphere which will give positive vibes.
Stayed 1 night in May 2022

2/10 Terrible

venugopal

Traveled with family
Disliked: Staff & service
Injustice business policy
We were booked two deluxe rooms and due to emergency in the family,one of the room have checked out on the second day. But the hotel staffs charged us entire booking amount in single strock which is not justifiable at all
Stayed 3 nights in Apr 2022

10/10 Excellent

Kapil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Authentic Kerala setup
Stayed 3 nights in Apr 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

shyam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Vaishnavi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Hotel stay is really good and comfortable. Parking space needs to be improved
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious and clean, breakfast buffet is quite good too. The staff is courteous and helpful.
Stayed 1 night in Jan 2019
Response from Sterling Guruvayur on Mar 2, 2024
Dear Guest,Thank you so much for your kind words! We are thrilled to hear that you enjoyed our spacious and clean rooms, as well as our breakfast buffet. Our staff prides themselves on being courteous and helpful. We hope to welcome you back again soon!Sincerely,The Sterling Holidays Team

8/10 Good

Sateesh, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location. Convenient for temple visit. Good food at reasonable prices
Stayed 2 nights in Aug 2018
Response from Sterling Guruvayur on Mar 2, 2024
Dear Sateesh,Thank you for taking the time to share your feedback! We're glad to hear that you found our location central, convenient for temple visits, and enjoyed our good food at reasonable prices. We hope to see you again soon!Sincerely,The Sterling Holidays Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Staffs are helpful. Food is good. Clean room. Handicap accessible rooms if you need one
Stayed 1 night in Mar 2018
Response from Sterling Guruvayur on Mar 2, 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you enjoyed our helpful staff, good food, clean rooms, and handicap accessible options. We hope to welcome you back again soon!Sincerely,The Sterling Holidays Team

10/10 Excellent

Sriskantharajah, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel close to Guruyaur temple
Excellent hotel near Guruvayur temple. Nice vegetarian food. Very good service
Stayed 1 night in Sep 2017
Response from Sterling Guruvayur on Mar 2, 2024
Dear Sriskantharajah,Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our hotel's proximity to the Guruvayur temple, delicious vegetarian food, and excellent service. Your kind words are truly appreciated!Sincerely,The Sterling Holidays Team