Ratings based on 270 Verified Reviews

4.0 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Nice hotel on a beautiful beach

Posted Jul 15, 2017
Pros: The grounds are beautiful
Cons: The rooms could do with a facelift
Location: Plenty of shops and restaurants. Excellent swimming beach. Plenty of deck chairs
Stayed in a club room . Well worth while. The staff in the club area are excellent. They can't do enough for you. Great holiday
Comment from Hotel Management
Aug 15, 2017 by Qty Mgr, Hotel Management
Dear Gaby, Thank you for sharing your experience. We're delighted to hear that you had a pleasant stay and hope that you'll consider returning. Best, Joe
3 out of 5
Recommended
for Everyone
by A verified traveler from newdelhi india

Nice hotel with colonial facades , comfortable.

Posted Jul 6, 2017
Private pool villas are superb and staff is very friendly & helpful .
Comment from Hotel Management
Aug 15, 2017 by QtyMgr, Hotel Management
Thank you for sharing your experience!
4 out of 5
Recommended
for Everyone
by A verified traveler from new delhi india

Excellent location to the beach and excellent staf

Posted Jul 4, 2017
Gave us two different experience with two different categories of rooms on our four day stay
Comment from Hotel Management
Jul 8, 2017 by QtyMgr, Hotel Management
Dear Vineet, Thanks for the great review. We're delighted that your family had a wonderful holiday and we hope to welcome you all back! Best, Joe
1 out of 5
by A verified traveler from SG

Not a 5 star worthy hotel

Posted Jul 1, 2017
I strongly recommend Singaporeans not to visit this hotel. On my first day, I received bad service from the counter and staff. Firstly, while clearly knowing my parents were more comfortable with speaking Chinese, the staff insisted on speaking English, even though he could speak Chinese very well and would communicate with other Chinese guests in Chinese. Also, we weren't given welcome-complimentary fruits unlike other guests. Secondly, the room facilities are poor. Hotel aircon was weak and the water pressure from the shower head was inconsistent. Once, the water completely stopped for 5 mins while my Mother was in a shower. Thirdly, the housekeeping did not attend to my room for the first two days, and it was only cleaned on the third day after requesting. Fourthly, unlike other guests, we were not invited to hotel events until the forth day, where the event staff claimed 'they haven't noticed us' for 3 whole days. Lastly, charges were made irresponsibly on the part of the hotel. We were promised a 20% discount when booking for our spa treatment, however, upon checkout, no discount was given at all. Upon enquiry of the disparity, the staff took 10 minutes To check and returned asking 'what do you mean by discount?'. After explaining, she said the discount was only eligible if I had a reason to stay after I check out. Outraged, we explained that this was not what was told to us before we booked the spa. Only then, did she made a few calls and said it was a misunder
Comment from Hotel Management
Jul 8, 2017 by QtyMgr, Hotel Management
Thank you for sharing your experience, Eddy. We can assure that the issues you mention have nothing to do with nationality or ill intent. Warm Regards, Joe
4 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

Good beach resort

Posted Jun 30, 2017
Pros: location, private beach, activities and gym
Cons: wifi
Positive points: - location - beach - facilities: good gym, great pool, good restaurants - lots of activities are available Negative points: - worst wifi connection i ever experienced - breakfast buffet was good but staffs were not very competent. witnessed several people complaining - room cleaning service was average, often forgetting to clean the bathroom
Comment from Hotel Management
Jul 1, 2017 by QM, Hotel Management
Thank you for sharing your observations, Ben. We appreciate that you've given us specifics on where improvement is needed, Best, Joe
2 out of 5
by A verified traveler from NSW Australia

Needs upgrading urgently

Posted Jun 27, 2017
Pros: The staff and general areas were very good.
Cons: The rooms!
Location: On the beach. At the quieter end of town. Close to everything. Great location.
The staff are great. The pool area and food are fine. The rooms, very poor. Renovation required urgently. Toilet required a number of flushes each time. TV fuzzy, not that we spent that much time in the room but it is not unreasonable to expect a clear picture. One of the bathrobes had a stain. A sheet had a number of small holes in it. We had a combined shower/bath. The bath sat proud of the surrounding tiles causing water to run all over the bathroom floor and into the entrance way. It has a 'shower curtain'. In 2017 a shower curtain are they going that poorly? I think you get the drift.
Comment from Hotel Management
Jul 1, 2017 by QtyMgr, Hotel Management
Thank you for the review, Kermit. Clearly condition was an issue in the room you were allocated and we'll be looking to remedy those shortcomings, Warm Regards, Joe
5 out of 5
Recommended
for Everyone
by A verified traveler

Everything we hoped it would be

Posted Jun 24, 2017
Nicest part of the beach, quiet yet close enough to the huddle and bussle. Great food and staff. Very relaxing, enjoyable and highly recommended!!
Comment from Hotel Management
Jun 27, 2017 by QM, Hotel Management
Thanks for the review. We're proud of our beautiful beach and hope you'll be tempted to return!
4 out of 5
Recommended
for Everyone
by A verified traveler from Qatar

Excellent all round experience

Posted May 28, 2017
Amazing location for the beach, restaurants, shopping... very courteous and helpful staff, from Reception, In Room Dining, Pool Atendants, Housekeeping... absolutely everyone without fail. Impressed with command of the English language compared with other resorts. Quiet rooms, fastest In Room Dining service ever. Will be back!
Comment from Hotel Management
Jun 27, 2017 by QM, Hotel Management
Hi Steve, Please pardon our delayed response...fastest In-Room dining? We'll have to ask their help in responding to the feedback! We're delighted that you had a great experience and hope that you'll consider returning. Best, Joe
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Great Hotel on the beach near enough to the action

Posted May 15, 2017 on Wotif
Pros: Pool area, staff and rooms are all good in an excellent position.
Cons: It is a very good hotel for the price. I feel the restaurants and drink prices could be lower and more people would stay and not venture out as much.
Location: fantastic
We stayed here for 7 nights with our 3 year old girl and it was very very comfortable. The staff are very friendly and the facilities are quite good stationed right on a fantastic beach. We would recommend this hotel very highly to anyone after a great hotel at a good price. Pool area and very large gardens make the holiday relaxing. I would suggest this is one of the best non-5 star hotels we have stayed at.
Comment from Hotel Management
Jul 1, 2017 by QtyMgr, Hotel Management
Dear Paul, Thank you for sharing your experience on this forum. It was a pleasure having you as our guest and we hope to welcome you back. Best, Joe
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Great Hotel Right on the Beach

Posted May 7, 2017
Pros: Beach, Service
Cons: The room smelt a bit damp at first.
Location: Beautiful beach holiday
The staff are outstanding. Everything about this Hotel makes you want to keep coming back.
Comment from Hotel Management
Jun 27, 2017 by QM, Hotel Management
Thanks, Matthew! We hope that you want to come back and will! Best, Joe