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customers got 100% off their flight in the last 30 days when booked with a hotel.
staff was awesome
NO leg room
Need assistance for people unfamiliar with Atlanta airport. Maybe a big orange sticker on our shirt to let staff know we need assistance. Especially seniors.
The seats were uncomfortable and the seat belts short. Yes I am a little heavy but there were men on the flight that could not have gotten the seat belt on with as short as it is. And if they make the seats any smaller people will be sitting in the lap of the passenger next to them. :-(
Only received 1 free checked bag on one flight.
Only downfall, my checked luggage was badly damaged. It was brand new and the shell was completely cracked at the bottom. I'm very disappointed in the handling.
Due to plane machical issue I missed my connecting flight but they made it easy to get on the next appropriate one
I was cold asked for a blanket. Was told had no blanket but I can make it warmer. When I got off the plane, there were plenty of blankets sitting in bags on the seats in 1st class. Not cool.
I like the new uniform colors. I think they are very classic. We had flight delays due to weather and all of the personnel were very helpful in a very tense atmosphere.
I could not get a boarding pass to print until three hours before the flight. I couldn’t pick a seat.