The people who were there did a fantastic job. However the people who were handling the luggage were understaffed. We witnessed them struggling and rushing to get the luggage thru ice and snow. We saw how the luggage dolly got caught up in the drain grating and tipped over. The tag from our bag got lost in the process and we had to wait till our trip was over to retrieve. We saw the whole thing as some great workers stuck in some pretty tough conditions.