Posted Nov 23, 2016
This was the first time I've stayed at a Best Western Hotel. It was an extremely convenient location, close to where we needed to be, and easy to find. However, the first room we were given had a toilet that was not properly secured to the floor and the bathroom smelled like sewage. The front desk clerk had no problem issuing us a new room (directly next to the first one, which made me nervous initially because of the awful smell in the first room and I figured we'd have plumbing problems in the adjacent room as well). The second room was bigger, had a larger television, and had a much larger bathroom which was nice. I noticed no problems until I went to take a shower. The drain in the bathtub did not work properly and I couldn't even finish washing my hair before I was standing calf-high in water. Needless to say, I was unable to even finish my shower. The tub also leaked. I got out of the shower to a huge puddle of water on the bathroom floor which took 4 towels to clean up. The bed sheets had stains but were covered up by the pillows, and there were random hairs on the bed. By this point I figured we'd have problems in every room we were put in and just decided there was no point in asking for, yet another, room. I will never stay at a Best Western again.
Comment from Hotel Management
Dec 1, 2016 by Guest Relations Manager, Hotel Management
Thank you for taking the time to share with us your review following your visit here in our hotel. Please know that we value your feedback and your concerns are escalated for our management team’s evaluation. We appreciate your time in bringing your concerns to our attention, I sincerely apologize for the discomfort you experienced.
I hope we could have the opportunity to make up for the setback. Kind regards.