Ratings based on 390 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 11, 2018
4 out of 5
by A verified traveler from Moss Point, MS

Posted May 29, 2018
Hotel was nice and clean and next to the airport with shuttle transportation. Inside pool and Jacuzzi very relaxing.
Comment from Hotel Management
Jun 8, 2018 by Kathy, Hotel Management
Dear Aleshi, Thanks for your review of the Courtyard Buffalo Airport. We appreciate you sharing your comments with other travelers. We are so happy you were able to relax and enjoy the pool and Jacuzzi and found proximity to the airport convenient. We look forward to welcoming you back anytime your travels bring you to this part of New York. It was a pleasure having you as our guest! Yours in Hospitality Kathy Ramos General Manager
5 out of 5
by A verified traveler

Posted May 27, 2018
Comment from Hotel Management
Jun 8, 2018 by Kathy, Hotel Management
Thank you for the excellent rating! We are so pleased to know you enjoyed stay with us. We hope to see you again soon! Yours in Hospitality Kathy Ramos
4 out of 5
Recommended
for Everyone
by A verified traveler

Stressful AM

Posted May 2, 2018
I booked an airport shuttle in the AM to get to the airport on time and when I came down to the lobby, I was told that they didn’t have a driver that AM. The front desk person was trying to call a taxi or other shuttle - which was nice - but I was already late and wasn’t sure when that ride would have come. I had to make other arrangements myself.
Comment from Hotel Management
May 5, 2018 by Jess, Hotel Management
Dear Stressful AM, Thank you for sharing your feedback regarding your recent stay with us. I do want to sincerely apologize for the stressful morning that you had and let you know that we are using your feedback as a training tool for our front desk. We hope that if you are in the Buffalo area again you would give us another chance to give you a stress free stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Airport convenience

Posted Apr 17, 2018
Room was nice. Good pillows. I am not sure why but they insist that I waste time making this review at least 50words which is clearly in contrast to their lead-in of “just four easy questions.. Let’s see if I’m finally going to be able to get my essay done.
Comment from Hotel Management
Apr 17, 2018 by Kathy, Hotel Management
Dear Tony, Thank you for you review the Courtyard Buffalo Airport. We are so happy enjoyed your room and found the pillow comfortable. I know your time is valuable and we truly appreciate you taking the time to write a review. We look forward to welcoming you back anytime your travels bring you to Buffalo. It was a pleasure having you as our guest! Yours in Hospitality Kathy Ramos General Manager
5 out of 5
by A verified traveler

Great airport convenience

Posted Mar 21, 2018 on Hotels
We had two nights booked here, before we flew and again when we arrived back. Staff were friendly, great location to airport and great experience. Our return trip got all muddled due to over booked flights and airport delays so we had to sleep at an airport in Newark on the floor(with 3 small kids) so we missed our return reservation. When we finally got back to buffalo ( our family got split onto separate flights by the airline, I stopped into the hotel and asked about what to do about missing the reservation and they were really kind and helpful and understanding . What a great place. We will always go back to this location.
Comment from Hotel Management
Mar 27, 2018 by Kathy, Hotel Management
Dear Denise, Thanks for your review of the Courtyard Buffalo Airport. We appreciate you sharing your comments with other travelers. I am very pleased to hear that the staff was understanding and accommodating after a difficult return trip home. We look forward to welcoming you back anytime your travels bring you to Buffalo. It was our pleasure having you as our guest! Yours in Hospitality, Kathy Ramos General Manager
3 out of 5
by A verified traveler

Posted Mar 15, 2018
the staff is well, but still make a mistake. room is clean, but I don,t like the smell in the room. swimming pool is not clean.
Comment from Hotel Management
Mar 27, 2018 by Kathy, Hotel Management
Hello, Please accept our apologies for the issues that you experienced during your visit to our hotel. We hope to have the opportunity of welcoming you back on your next trip to the area so we can show you true hospitality. Your in Hospitality Kathy Ramos General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Posted Mar 13, 2018
Great location for stay, park, and fly. Airport shuttle on time, every 20 mins. Leave your car for $25 up to 2 weeks. 2 min walk to Starbucks. Rooms are clean and spacious. Will stay here next time.
Comment from Hotel Management
Mar 13, 2018 by Jess, Hotel Management
Dear Phil, Thank you for taking the time to share your feedback about your recent stay with us! I'm so glad to hear that you enjoyed your stay and hope to welcome you back to our hotel soon! Sincerely, Jess Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay

Posted Mar 10, 2018
Clean hotel, Starbucks right next door. Quiet room
Comment from Hotel Management
Mar 11, 2018 by Jess, Hotel Management
Dear Anonymous, Thank you for taking the time to share your feedback on your recent stay! We hope that if you are ever in the Buffalo Area again you would choose to stay with us again!
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

great location and service

Posted Mar 10, 2018
Close to the airport , shuttle to airport runs every 20 min and it only cost $25 USD for parking at hotel for the week . Excellent experience comfy beds
Comment from Hotel Management
Mar 11, 2018 by Jess, Hotel Management
Dear Liz, Thank you for taking the time to share your feedback about your recent stay with us! I'm so glad to hear that you enjoyed your stay with us and hope if you are in the Buffalo Area again you would choose to stay with us again!