Ratings based on 314 Verified Reviews

3.8 out of 5
76% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near to family

Posted Nov 9, 2017
Pros: locations
Cons: I found my accommodations to be fine but noticed that there was a planned to repair or update some part of the hotel.
Location: Location was close to major highways.
I was looking for a reasonably priced hotel that was near family that I planned to visit. It was convenient; the accommodations were comfortable and clean. The staff were friendly and helpful. I was more than satisfied and I told my son to suggest the Best Western to business associates and friends.
Comment from Hotel Management
Nov 11, 2017 by Marge, Hotel Management
Thanks for a GREAT review !! We look forward to your next visit..
5 out of 5
Recommended
for Everyone
by A verified traveler from victoria bc canada

Impressive upgrades at Chelmsford

Posted Oct 31, 2017
We visit our grandkids in Lowell and stayed at the Best Western many times. We were very pleased with the facelift to the rooms and especially the breakfast room. Good value.
Comment from Hotel Management
Nov 11, 2017 by Marge, Hotel Management
A perfect score ---- THANK YOU !!! We look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from FL

Nice hotel close to workplace

Posted Oct 17, 2017
Pros: x
Cons: x
Location: x
Although the hotel is doing renovations, it's still my first choice
Comment from Hotel Management
Oct 20, 2017 by Marge, Hotel Management
Thanks for the great review !!! Hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Satisfactory.

Posted Oct 15, 2017
It was pretty easy to get to, I was not familiar with the area but had no trouble finding the location. While the streets were busy, it was still within 10-15 minutes drives to food. Everything was pretty good, just about what you would expect, nothing over the top. Satisfactory would be my summary.
Comment from Hotel Management
Oct 20, 2017 by Marge, Hotel Management
Thanks for the great review !!!! Hope to see you again soon.
2 out of 5
by A verified traveler from florida

Disappointing

Posted Oct 12, 2017
Pros: Location
Cons: Rooms, breakfast, staff
I was let down this time staying here. The room stunk of stale cigarettes, the bathroom was old, outdated, and the toilet was extremely low to the ground - apparently not one of the renovated units, probably reserved for non-Expedia customers. The breakfast room has changed for the worse, the coffee cold and food selection has become limited. One of the staff, Evan, was quite helpful but not enough to prevent me from booking my next visit elsewhere.
Comment from Hotel Management
Oct 20, 2017 by Marge, Hotel Management
I am so sorry that your stay with us did not live up to your expectations. Our renovations are almost complete... please give us another try.
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Great stay

Posted Sep 24, 2017
Pros: The staff was nice, the bed was very comfortable, the room was clean and there were many choices for breakfast.
Cons: It would be preferable to put the bed further from the air conditioning unit, because the air was blowing directly on the bed.
The staff was nice, the bed was very comfortable, the room was clean and there were many choices for breakfast. It would be preferable to put the bed further from the air conditioning unit, because the air was blowing directly on the bed. Overall, I really enjoyed my stay. Thank you!
Comment from Hotel Management
Sep 26, 2017 by Marge, Hotel Management
Thank you for the 5 out of 5 review !! I will share your suggestion with the staff and look at the furniture placement. Hope to see you again soon...
4 out of 5
by Keith

Posted Sep 22, 2017 on Hotels
Room was very comfortable and well appointed. Hotel was under renovation.
Comment from Hotel Management
Sep 26, 2017 by Marge, Hotel Management
Thank you for taking the time to share your comments of your experience when staying with us recently. Our renovations are almost complete...Please come back to see the results...
5 out of 5
Recommended
for Everyone
by A verified traveler

Quick stop on long drive

Posted Sep 18, 2017
This place was under renovation during our stay. Despite that (an issue with fumes) my stay was nice. The staff was attentive, the hotel clean, located close to a highway.
Comment from Hotel Management
Sep 26, 2017 by Marge, Hotel Management
Thanks for your kind words .... Our renovations are almost done; please come back and see us again.
4 out of 5
by todd

Posted Sep 15, 2017 on Hotels
Comment from Hotel Management
Sep 17, 2017 by Marge, Hotel Management
Thank you for staying with us... we hope you enjoyed your stay and we will see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, NV

A decent place

Posted Aug 23, 2017
Pros: Location
Cons: Digital TV and better quality egg product
Analog TV was disappointing. Egg omlet patty was poor quality in taste & texture
Comment from Hotel Management
Aug 25, 2017 by Evan, Hotel Management
Thank you for taking the opportunity to leave some feedback regarding your recent visit to our property. I'm sorry to hear that you were not satisfied with the quality of the television and our egg products. I have reviewed this information with my department managers so we may work on providing a better overall experience for our guests. We would love the opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have a chance to provide you with a more superior experience.