Ratings based on 3,735 Verified Reviews

4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 10, 2017
The room wasn’t clean. Also the rooms are quite small check the sq ft online
Comment from Hotel Management
Dec 11, 2017 by KH, Hotel Management
Thanks for staying with us. We appreciate your feedback!
1 out of 5
by A verified traveler from San Jose,Costa Rice

Dirty Hotel

Posted Dec 9, 2017
That what was expected,rooms were dirty and uncomfortable,we had to placed our baggage in the bathroom because there wasn't space por them,A 25-floored building and only one elevator found up and other going down,space between walls at exiting the elevator where less than one meter,super super overrated,priced as if was located in the Central Park(fith avenue)
Comment from Hotel Management
Dec 12, 2017 by kh, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
3 out of 5
Recommended
for Everyone
by A verified traveler from upstate NY

Great location.Central to all transportation.

Posted Dec 7, 2017
Pros: Location
Cons: Elevators need some updating and repairs
Location: Central to all transportation
the hotel is just fine. The hotel is a bit on the smallish size in regards to lobbies, and hallways. It is fairly well maintained. The elevators are the weak link in the chain of amenities. Only two with no service elevator - consequently there are disappointing waits at peak time of the day.
Comment from Hotel Management
Dec 11, 2017 by KH, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Geelong

Location, location

Posted Dec 6, 2017
This hotel is very central in Manhattan.. we love to walk, but had subways convenient to us if needed (Penn Station, 28th St) The rooms are ok in size for New York. Staff are friendly & helpful. The only negative is the lift, it needs an upgrade as was constantly breaking down. It wouldn’t deter me from staying here again though.
Comment from Hotel Management
Dec 11, 2017 by KH, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by A verified traveler

Good location but lackluster hotel

Posted Dec 5, 2017
Rooms were small and bathroom is tiny. Lobby bar was marginal at best. The elevator situation was terrible. However, staff was VERY friendly and accomodating.
Comment from Hotel Management
Dec 11, 2017 by KH, Hotel Management
Thanks for staying with us. We appreciate your feedback!
2 out of 5
by A verified traveler from Santiago, DR

Two elevator for the whole hotel, including staff

Posted Dec 5, 2017
Very slow elevators, and only 2 for a 27 story building. The staff was very rude.
Comment from Hotel Management
Dec 12, 2017 by kh, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
4 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, BC, Canada

Good Location

Posted Dec 4, 2017
Nice hotel 2 minutes walk from Madison Square Gardens and 5 minutes walk from the Empire State Building. The first impression wasn't great as we arrived at night down what appeared to be a dark alley into a small reception area. The room was small but immaculately clean with a really comfortable bed which I was loathe to leave. There is a small bar which was nice after a whole day walking around. There is also a restaurant which I haven't tried yet but will have breakfast there today. I wouldn't hesitate to recommend this hotel.
Comment from Hotel Management
Dec 4, 2017 by KH, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from houston

Rooms are small and outdated. Service is excellent

Posted Nov 26, 2017
Very good Service was great Rooms small and old
Comment from Hotel Management
Nov 28, 2017 by kathy, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by A verified traveler

Posted Nov 23, 2017
Pros: Location
Cons: See above.
Location: 29th is good launching pad.
Poor condition. Not very clean. Small rooms. Would not stay there again unless has major renovations.
Comment from Hotel Management
Nov 24, 2017 by kathy, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ireland

Perfect

Posted Nov 18, 2017
Staff were very friendly and helpful!! The room was spotless, they accommodated our needs as per request. The rooms were small but just enough as we spent very little time there except to sleep. The beds were so comfy, couldn't hear the street noise which was great. Location was great as was central to most tourist sights in walking distance or a metro at the end of the block. Would definitely stay here again, very affordable too!!!
Comment from Hotel Management
Nov 22, 2017 by kathy , Hotel Management
Thanks for staying with us. We appreciate your feedback!