Ratings based on 1,399 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Reasonable hotel in convenient location

Posted Jan 18, 2018
We like staying in this area in New York and this hotel seemed like a good place to stay. The location was very good for us, however, the hotel is not up to the usual Sheraton four points standard for cleanliness, appearance and comfort. The beds were great, though. Very comfortable mattress.
Comment from Hotel Management
Jan 19, 2018 by Robert K., Hotel Management
We are sorry you did not thoroughly enjoy your stay with us we address all of the issues you encountered during your time with us we truly apologize once again
5 out of 5
Recommended
for Everyone
by A verified traveler

4 star

Posted Jan 16, 2018
Pros: everything
Cons: none
Location: shopping
wonderful aaron was the clerk very helpful 3134150365
Comment from Hotel Management
Jan 19, 2018 by Robert K., Hotel Management
Thank you for the nice review and for the kind words for Aaron I will make sure to inform him of the nice review thank you once again for the time with us we truly appreciate it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Benton, LA

Great location, amazing staff

Posted Dec 18, 2017
The staff were all so nice! After returning from being out in the cold they served hot apple cider, which was a treat after being out in the snow and freezing temps. During our stay I called for more towels and they were at our door in minutes. The service is amazing and we will stay here again!
Comment from Hotel Management
Dec 23, 2017 by Robert K., Hotel Management
Thank you Jennifer for providing a nice review I will share with all of our staff members
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel with a great location.

Posted Dec 2, 2017
Pros: location
Cons: room heating system could be TAMED.
Good location......a 10 minute walk from Penn Train Station. Room was fine....if anything, a little too warm....but rather that then the alternative. Restaurant connected to the hotel may or may not be affiliated. to the hotel but was s-;l-0-w. Would stay there again
Comment from Hotel Management
Dec 5, 2017 by Robert K., Hotel Management
Thank you for staying with us and for providing feedback overall. We are happy you chose our hotel for your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 29, 2017
Nice staff, modern rooms, good area & good value for money. H
Comment from Hotel Management
Dec 1, 2017 by Robert, Hotel Management
Thank you for your stay with us and for the kind words for our staff. We look forward to being your hosts once again when your travels bring you back to our area once again
4 out of 5
Recommended
for Everyone
by A verified traveler from Northampton, MA

Clean modern rooms in convenient Chelsea location

Posted Nov 13, 2017
Pros: Convenience, cleanliness, value
Cons: Check-in was a hassle because the luggage carts are really small and there wasn't enough staff on duty to watch the stuff while we parked.
Location: Malibu Diner on 23rd off 7th Ave is a great place for breakfast all day. Goodwill thrift shop across the street from hotel is fun.
The price was competitive for a two-bed hotel room. There were enough towel racks, electrical outlets, and drawers for two people, which I always appreciate. It was nice to have the option to switch the HVAC unit between heating and cooling, regardless of time of year.
Comment from Hotel Management
Nov 13, 2017 by Robert, Hotel Management
Thank you so much for your stay with us once again we are sorry you found check in to be difficult, we will speak to our staff members once again regarding this.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2017
Great location! Rooms are small but comfortable and clean. Hallways are a little run down. Stayed on the 4th floor so could hear a lot of street noise. I'm sure if we were up on the 18th floor it wouldn't be a problem. Lobby has harsh lighting and not very welcoming. Staff very helpful and friendly. Overall, would stay there again for location. Just around the corner from the Flat Iron district and Chelsea.
Comment from Hotel Management
Nov 4, 2017 by Robert K., Hotel Management
Thank you so much for the nice review and for your recent stay. Thank you so much once again, we would love to be your hosts once again when your travels bring you back to our area once again.
5 out of 5
by Maisha

Fantastic stay!

Posted Oct 23, 2017 on Hotels
The check in was great and they provided my friend and I with a complimentary glass of champagne since t was my birthday.
Comment from Hotel Management
Nov 4, 2017 by Robert, Hotel Management
Thank you for your recent stay with us and for providing feedback regarding the experience overall.
4 out of 5
by Daniel

Posted Oct 20, 2017 on Hotels
Comment from Hotel Management
Oct 22, 2017 by Robert, Hotel Management
Thank you for staying with us and for providing feedback regarding the experience. We would love to be your hosts once again when your travels bring you back to our area once again.
3 out of 5
by Kyriacos

Great location, ok for the money.

Posted Oct 14, 2017 on Hotels
The safe did not work & the sink was clogged. They were repaired a day later. About what you would expect for NY hotels in this area.
Comment from Hotel Management
Oct 22, 2017 by Robert, Hotel Management
We are sorry for the difficulties you experienced with regard to your guestroom. We would love for you to give us another try in the future thank you once again for staying with us