Ratings based on 1,113 Verified Reviews

4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.6 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

A Gem

Posted Sep 3, 2017
The hotel is in a great location: close to the subway, close to Chelsea, near loads of good restaurants and bars, close to midtown, direct subway line to the airport (JFK) etc. The hotel is nice and the staff are always very helpful and welcoming. We've stayed here twice and would definitely stay again, and recommend it to others.
Comment from Hotel Management
Sep 7, 2017 by Benjamin, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Benjamin Ortiz Front Desk Manager GEM Hotel Chelsea
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

conveniently located

Posted Aug 17, 2017
Pros: location
Cons: My only suggestion is that a grab bar or a rubber bath mat would have made me feel more secure and prevent falling on the wet floor in the shower.
Location: Transit and restaurants close by, and cinema just around the corner with several screens to choose from.
This hotel suited my short stay perfectly. Things I needed to do were within easy walking distance, and transit when required was a simple one block walk away. Altogether a comfortable experience while in the Big Apple.
Comment from Hotel Management
Aug 21, 2017 by Benjamin, Hotel Management
Hi SM, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Benjamin Ortiz Front Desk Manager GEM Hotel Chelsea
4 out of 5
Recommended
for Everyone
by A verified traveler

small but clean

Posted Aug 3, 2017
Pros: clean--friendly service
Cons: rooms need minifridges...and airport transfers wold be great
For the few nights I spent in NYC, this hotel was close to perfect. The staff was extremely friendly and helpful and the room with adjoining bathroom was clean. Cleanliness is always a high priority for me, and this hotel passed the test. The room was small, but sufficient for a single person. I would have liked a mini fridge in the room because when you spend a few days somewhere, you'd like to keep food and drink cool. There was an ice bucket in room,but not much fits in there and ice had to be refilled frequently(and you had to go to the ice machine in basement to get it--a bit of a pain). My room, unfortunately, had no view--I looked right into the wall of an adjacent building, but I know that there are rooms with views. With movie channels on the large flat screen TV on the wall and free wifi and easy access into the internet without all those cumbersome passwords other hotels provide that change daily sometimes, my stay here was pleasant. Clean and quiet rooms, working air conditioner...aside from not having a fridge, I can recommend this hotel wholeheartedly. Also, the hotel does not provide tranfers to and from airports. I had to arrange for this myself.
Comment from Hotel Management
Aug 8, 2017 by Benjamin, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Benjamin Ortiz Front Desk Manager GEM Hotel Chelsea
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to everything, safe and nice area

Posted Jul 10, 2017
Love this hotel, nice area, safe, clean, close to everything.
Comment from Hotel Management
Jul 13, 2017 by Benjamin, Hotel Management
Hi Jess, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind regards, Benjamin Ortiz Front Desk Manager GEM Hotel Chelsea
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place to stay in the heart of Chelsea

Posted Jun 28, 2017
One weird thing - they charged my entire stay upon check-in, but didn't tell me. They just said they needed the card to hold. I've never seen that before, and the front desk staff was dismissive of our request to split the cost on 2 cards. Put a damper on an otherwise good stay.
Comment from Hotel Management
Jul 13, 2017 by Benjamin, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Benjamin Ortiz Front Desk Manager GEM Hotel Chelsea
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 12, 2017
Great service and great location! This was my second time staying there.
Comment from Hotel Management
Jun 16, 2017 by UC, Hotel Management
Thank you for your wonderful comment. We hope to see you for the 3rd time. Have a great day!!
4 out of 5
by Andrea

Great little hotel

Posted Jun 10, 2017 on Hotels
The staff at this hotel are amazing!! I will definitely be back!
Comment from Hotel Management
Jun 16, 2017
Hi Andrea, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind regards, Benjamin Ortiz Front Desk Manager GEM Hotel Chelsea
3 out of 5
by A verified traveler

Posted Jun 9, 2017 on Hotels
Comment from Hotel Management
Jun 16, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Benjamin Ortiz Front Desk Manager GEM Hotel Chelsea
1 out of 5
by Jamie

Unsafe

Posted Jun 7, 2017 on Hotels
Dead bolt did not work - was not fixed- extremely unsafe in NYC. No housekeeping Backed up drains. General manager refused to call me back after leaving 2 messages.
Comment from Hotel Management
Jun 16, 2017
Hi Jamie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Benjamin Ortiz Front Desk Manager GEM Hotel Chelsea
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

NYC Bargain

Posted May 31, 2017
Location: Location is convenient to Greenwich Village. There are several nice restaurants within walking distance.
Nice place to stay that's reasonably priced (for 21st Century New York City. Staff is very helpful.
Comment from Hotel Management
Jun 18, 2017 by Benjamin, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Benjamin Ortiz Front Desk Manager GEM Hotel Chelsea