Ratings based on 222 Verified Reviews

4.0 out of 5
78% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
3.7 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

An oasis in Chelsea!

Posted Sep 10, 2017
Beautiful, kind service, peaceful outdoors, great good at their restaurant not to mention the cool rooftop bar and (small) pool. The staff is upbeat, nice and efficient. Serendipity made me find this hotel when the rates were right unfortunately It seems that I won't be returning for my next trip to NYC because the price has considerably increased 😞
Comment from Hotel Management
Sep 15, 2017 by Franck Hermann , Hotel Management
Bonjour Judith, Thank you for your kind words. We thrive that all our guests receive the same service that you did! Best Regards, Franck Hermann Operations Manager Hotel Americano
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, hip hotel near the Highline

Posted Aug 22, 2017
Pros: Modern style, room, shower, rooftop restaurant, and staff.
Cons: Although stylish, the bathroom sink is very small and narrow. Water splashed everywhere.
A fun, hip hotel in Chelsea. Loved the modern, minimalist decor. Very comfortable bed, comfy beanbag chair, and beautiful bathroom. Sink was too small though. Very friendly and attentive staff. Excellent rooftop restaurant. Some of the best tacos we ever had. Nice pool area but really small which is expected in NYC. Get there early because it fills up quickly. Overall, it was a great stay. Look forward to returning.
Comment from Hotel Management
Sep 14, 2017 by Franck Hermann, Hotel Management
Bonjour Traveler! Thank you for giving us High Five! That's wonderful to see you have appreciated our style and decor, neither forgetting to compliment our team and highlight our coastal Mexican rooftop delights. Best, Franck Hermann, Operations Manager Hotel Americano
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Great staff; excellent food and services.

Posted Aug 20, 2017
Breakfast each day was superb. Staff friendly and helpful. Rooms facing street are noisy due to construction, pool only useable when external guests not partying at it. Would come again anytime
Comment from Hotel Management
Sep 14, 2017 by Franck Hermann, Hotel Management
Bonjour Fi! Thank you for your awesome feedback. I am happy to hear that you enjoyed breakfast at The Americano and that our team made your stay memorable. It's such an exciting time in Chelsea with Hudson Yards moving in. Our Downtown King rooms are located in the back of the hotel, offering a bit of solace from the hustle and bustle of NYC streets. We hope you are able to check them out next time you're in NYC! Franck Hermann, Operations Manager, Hotel Americano
5 out of 5
Recommended
for Everyone
by A verified traveler from Chapel Hill, NC

Minimalism at its maximum best

Posted Aug 11, 2017
Pros: Impressive contemporary style in both decor and service, cool yet relaxed.
Cons: Please improve the coffee -- it needs to be up to the standards of the rest of the hotel.
Location: One block from the Highline, walking distance to contemporary art galleries and relaxed neighborhood dining.
Hotel Americano deftly delivers the optimum yin/yang balance of cool, minimal design with warm, upbeat service. The bento-box style rooms are a welcome respite after a day of city activity, and are packed with efficient design features and thoughtful amenities (centrally controlled lighting settings, robes and slippers, a spare umbrella). Sumptuous spare white bed linens were inviting, along with the curated stack of magazines. The staff were full of genuine smiles and a welcoming, fun attitude. Menu offered some tasty light fare - try the duck carnitas tacos and blistered peppers. Green smoothies in the morning were delightful. Rooftop bar near the pool serves up cocktails with a refreshing city view.
Comment from Hotel Management
Sep 14, 2017 by Franck Hermann, Hotel Management
Bonjour Carol! Thank you for taking time to leave such an awesome feedback. We are thrilled to hear that you appreciated our style, our service and our team. We are glad that every little detail has been noticed and described in the most poetic manner. We will definitely follow up with our Director of Food & Beverage to make sure that our coffee bar is in line with the rest of the hotel. We hope to welcome you back soon! Best, Franck Hermann Operations Manager Hotel Americano
4 out of 5
Recommended
for Everyone
by A verified traveler

Loved the design and friendly staff

Posted Jul 7, 2017
Pros: Loved the design, the room, rooftop
Cons: Little less loud partying
Location: Highline is next to it and it is in the middle or artsy Chelsea. Very nice!
Went there with my daughter. Love the entrance and the boutique type of style. We got an upgrade to a king size room which was really nice. It was loud at night though, due to parties on roof and on the patio downstairs, but nothing that earplugs couldn't stop. we enjoyed the pool in the morning and had breakfast on the roof which was lovely. This hotel is not for everyone, but if you like sleek design and you don't mind some noise in the evening you will love it.
Comment from Hotel Management
Jul 12, 2017 by Franck , Hotel Management
Bonjour Debbie, Thank you for your kind words. We are very happy that you enjoyed our ambiance and unique design features. We do apologize that you were disturbed by the events happening in our venues. We always try to be on top of our events as far as the music level, and always treat our hotel guests as priorities. We hope to welcome you back next time you find yourself in NYC! Best Regards, Franck Hermann Operations Manager Hotel Americano fhermann@hotel-americano.com
5 out of 5
by John

This traveler left a rating score only Posted Jun 5, 2017 on Hotels
3 out of 5
by A verified traveler from London, UK

Nice location, right next to Highline

Posted Apr 27, 2017
Pros: Location and friendly staff.
Cons: Tell us that your rooftop pool is only a summer feature. Don't hold so many private events.
Location: Highline, Meatpacking district
Great location. Not too busy nearby but rather close to trendy Meatpacking District. Busy restaurant downstairs offering good food. The hotel is quite stylish although the trendy rooms with their see through bathroom walls and mattress on the floor style of bed did not suit my older parents who were with us on our trip. Be warned that the rooftop pool and bar is closed during the winter season (opens only after May) even though the pictures feature prominently on this Expedia listing and nobody told us it would not be available to us. That was our greatest disappointment. And there were several private events taking place in the common spaces during our visit causing inconvenience with the elevators becoming exceptionally busy and big parts of the limited common spaces being put out of bounds to hotel guests.
5 out of 5
by Michael

Posted Mar 27, 2017 on Hotels
Everything about the hotel was great - staff, cleanliness, vibe. We'll definitely be back!
Comment from Hotel Management
May 9, 2017
Good Afternoon Michael, Wow!! Thank you for such an amazing review. So happy to hear you enjoyed your time with us. We can’t wait to have you back with us :-) Best Regards, Franck Hermann Operations Manager Hotel Americano
4 out of 5
by Bridget

Turn up the lights!

Posted Jan 23, 2017 on Hotels
Nice hotel and staff. Good restaurant in the hotel for breakfast and lunch. Two nice bar areas with attentive staff. Futon style bed a bit awkward. Lighting in the public spaces, elevators, room and bathroom was too dim.
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Hello Bridget, Thank you so much for your positive feedback. We are thrilled to hear that you had such a wonderful stay with us that included great food and drink. We are sorry to hear that the room design did not meet your expectations. We are currently working on adding extra lighting in our bathrooms. We hope that you get the chance to come back and see the changes. Best Regards, Franck Hermann Front Office Manager Hotel Americano
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Contemporary hotel

Posted Jan 3, 2017
Staff were lovely. Room was nice and spacious but bed was a little too soft for our liking. Great location within walking distance to shops and great restaurants. Overall a good stay.
Comment from Hotel Management
Jan 16, 2017 by Franck Hermann, Hotel Management
Hello, Thank you for your great review. We are so happy to hear that our staff provided you with amazing service while you were here. We hope to have the opportunity to welcome you back. Best Regards, Franck Hermann, Front Office Manager