Ratings based on 563 Verified Reviews

4.5 out of 5
89% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Aug 30, 2017
It's disappointing. Room facilities are too old not in good shape. Front view is cluddy boats in a tiny pool. Location is the only good thing.
Comment from Hotel Management
Sep 4, 2017 by Suzette, Hotel Management
Dear Guest, I am sorry that you were disappointed with your stay. Your constructive comments are very much appreciated, as it is only with feedback from our guests that helps us to improve on our service and facilities that we offer. We do hope that we will have the opportunity to welcome you back and please do let us know of how we can improve your future stay with us. Yours sincerely Andrea Stys
3 out of 5
by A verified traveler

variable

Posted Jul 26, 2017
Pros: Spacious room
Cons: Restaurant should be better for a 5 star hotel in our view
Location: Quiet location. Easy access to trains for central London and Westfield shopping.
Very spacious suite which was great for relaxing in. Nice quite location but easy access to town. Some issues on arrival which were overcome. Restaurant was unremarkable. Gym, spa etc not used (despite good intentions on our part!)
Comment from Hotel Management
Jul 28, 2017 by Mahesh, Hotel Management
Dear Guest, I thank you for taking the time to share the experience you have had with The Chelsea Harbour Hotel during your recent stay with us. I do apologise for the shortcomings, your comments has been discussed with the relevant department for their action and review. Thank you for sharing your feedback as this will help us improve the service we offer to our guests. Kind regards, Mahesh Nair
3 out of 5
by A verified traveler from New York

old fashioned

Posted Jun 26, 2017
Pros: Spacious
Cons: better restaurant, better food, and much cheaper parking
Location: Its on the overground although close the route is a little convoluted. Its a good walk to Kings Road, but otherwise felt like a development in waiting
There was nothing really wrong with the hotel, it just felt out of date, and ordinary. The rooms were huge, the food was average, the parking was grossly overpriced. The doorman was lovely, but everything else was just ordinary.
Comment from Hotel Management
Jun 26, 2017 by Mahesh, Hotel Management
Dear Dean, Thank you for sharing the experience you have had with The Chelsea Harbour Hotel. We appreciate our guest comments as it helps us to improve the services we offer to our guests. Your comments has been passed on to the relevant department for them to review and immediate action. Once again thank you for your valuable feedback and we look forward of having an opportunity to welcome you back in the future. Yours sincerely, Mahesh Nair
5 out of 5
by John

Posted Jun 25, 2017 on Hotels
The stay was for a long weekend to celebrate a milestone birthday. The party was also held in the hotel. I booked a Penthouse Suite which allowed for private entertaining of family and friends both before and after the party. This worked out very well. Service throughout the stay was impeccable and I have no complaints. Use of the open air balcony was spoilt by sound pollution on occasions by the hotel being on the fly path into Heathrow Airport. But there were breaks from time to time in the overflying.
Comment from Hotel Management
Jun 29, 2017
Dear John, Thank you for taking the time to write a review about your most recent stay at The Chelsea Harbour Hotel. . Your kind comments about your overall experience are highly appreciated. The team will be absolutely thrilled to receive this. It is comments like these that enable us to motivate our team. John, we hope to have the opportunity to welcome you back to the hotel in the near future. Yours sincerely, Mahesh Nair
5 out of 5
by Laurie

Posted Jun 24, 2017 on Hotels
Comment from Hotel Management
Jul 10, 2017
Dear Laurie, Thank you for giving us a 5 star during your stay and we look forward to welcome you back in the near future. Kind regards, Mahesh Nair
3 out of 5
by A verified traveler from miami

Posted Jun 7, 2017
Looks like it was a really nice hotel at one time but needs serious refurbishment and remodeling. Furniture tired and out of date. The harbor view is lovely and the terrace very enjoyable, but way too far from either tube, meaning taxis/ubers every time you want to go somewhere......not hotels fault but a consideration when booking.
Comment from Hotel Management
Jun 26, 2017 by Mahesh Nair, Hotel Management
Dear Kathryn, Thank you for taking the time in writing a review on on thsi website after your stay with us. I would like to thank you for your observations in regards to the room and I have passed your constructive feedback towards the relevant department heads concerned to look into further. As for the mode of transportation from the hotel to the city, there is bus and an overground station which is less than 5 minutes walk from the hotel. We also have a maintenance program in place Once again, thank you for providing us with your constructive feedback and we do hope that we will have the chance to welcome you back in the future. Yours sincerely, Mahesh Nair
4 out of 5
Recommended
for Everyone
by A verified traveler from Edinburgh

Hotel for visiting Chelsea Garden Show

Posted May 26, 2017
Pros: We liked the hotel's location, i.e on the water front, about 30min walk to the Show which if it was raining would be a bind.
Cons: we also felt that the level of courtesy shown by the staff varied, unfortunately this is the same in many hotels.
Location: The Thames is near by for walks, as is Fulham high road for shops, lots of art galleries and coffee shops, tube station 20mins away.
Lovely hotel on the water front, comfortable room, with two toilets, good mini bar and lovely view of the harbour.
Comment from Hotel Management
Jun 26, 2017 by Mahesh, Hotel Management
Dear Ian, Thank you for taking the time to share your review with us after your stay with The Chelsea Harbour Hotel. It is always great to receive a positive review and I will certainly pass it on to our team. I am extremely delighted that you enjoyed the hotel's location and the convenience to the Chelsea Flower Show. I would like to apologise for the inconsistency of the staff attitude, I can only assure you that this is something that does not normally happen. Ian, your comment has been passed on to the rest of the team and we look forward to welcome you back next year for the Chelsea Flower Show. Kind regards, Mahesh Nair
4 out of 5
by Mancunian from Manchester

Good but no iphone cable

Posted May 25, 2017 on Hotels
Very good
Comment from Hotel Management
Jun 26, 2017
Dear Mancunia, Thank you for taking the time to share the feedback you have had during your stay with us. I thank you for providing us with your comment and we have added this in our maintenance program that is in place. We look forward to welcome you back in the near future. Kind regards, Mahesh Nair
4 out of 5
by Neil

Posted May 4, 2017 on Hotels
Well equipped Hotel, ridiculously expensive drinks.
Comment from Hotel Management
May 9, 2017
Dear Neil, Thank you for sharing your feedback during your recent visit to The Chelsea Harbour Hotel. Your comments are greatly appreciated. We are sorry that you find our drinks prices expensive, we regularly check our prices against our competitors of the same category. Neil, thank you for your valuable comment and we do hope that we will have the opportunity to welcome you back. Yours sincerely, Mahesh Nair
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 28, 2017 on Hotels