Ratings based on 693 Verified Reviews

4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 17, 2019
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 10, 2019
5 out of 5
by A verified traveler

Posted Oct 3, 2019
Comment from Hotel Management
Oct 3, 2019 by Lina Staugaityte, Hotel Management
Dear Guest, Thank you for taking the time to review the Chelsea Harbour Hotel. We are happy to see that you had such a memorable stay with us. We look forward to welcoming you back again in the very near future. With Warm Regards,
2 out of 5
by A verified traveler from Seattle WA

Posted Sep 23, 2019
Not a 5 star hotel. Old, tired, stained carpet, dirty furniture, smells of cigarette smoke, slider to patio wouldn’t lock, a shower cap over smoke alarm? Doors hard to slide, air conditioner either hot or freezing, pillows old and nothing left in them, informed gm it would be a special occasion and nothing. No note on bed upon arrival welcoming us, no acknowledgement at desk. I was not expecting anything extra or free, just an acknowledgement or a verbal welcome. The pool area was nothing short of forgettable and awkward. When we arrived I believe there were swim lessons for kids happening. The spa was a joke. The entire property surrounding the hotel is in accessible, construction and noise. Buildings have since been built between this old place and the river blocking a lot of the views. I couldn’t deal with the smell in the room so went down to lobby to read the paper and sat in a chair with a slow blink light above me. These people definitely have all the details of a bad hotel covered. I informed the gm that my family used to own a hotel and my aunt is a director of catering for a 5 star hotel of 30 years. This meant nothing to him. If I were him I would be embarrassed to be accountable for such a hotel. They did upgrade my room after I informed them of the “details” experienced in the first room and the second room was better, but still smelled of cigarettes and was dirty. $500 a night for a stay that for me in trouble from my wife because I chose it. Sad for us. :(
Comment from Hotel Management
Sep 26, 2019 by Ramy Yousif, Hotel Management
Dear Mr Warren, Thank you for taking the time to leave a review and I'm sorry to hear that your stay with us was below your expectations and certainly below ours. We always strive to deliver the best service to our guest but on this occasion we have failed you so please do accept our deepest apologise. We have taken all your comments on board and will pass the relevant information to the department heads so ensure all the issues are corrected. We do hope that you decide to give us another opportunity to showcase what we can do hear at Chelsea Harbour Hotel. Kind Regards,
5 out of 5
by A verified traveler

Posted Sep 13, 2019
Comment from Hotel Management
Sep 18, 2019 by Lina Staugaityte, Hotel Management
Dear Guest, Thank you for taking the time to review the Chelsea Harbour Hotel. It’s a pleasure to read you had such a memorable stay with us. We look forward to welcoming you back again in the very near future. With Warm Regards
5 out of 5
by A verified traveler

Posted Sep 12, 2019
Comment from Hotel Management
Sep 13, 2019 by Bart, Hotel Management
Thank you for a positive feedback, Regards,
5 out of 5
by A verified traveler

Posted Aug 25, 2019
Comment from Hotel Management
Aug 28, 2019 by Bart, Hotel Management
Thank you very much for your feedback. Best Regards,
5 out of 5
by A verified traveler

Posted Jul 31, 2019
Comment from Hotel Management
Aug 9, 2019 by Bart, Hotel Management
Thank you very much for your review, Best Regards,
5 out of 5
by A verified traveler

Posted Jul 21, 2019
Staff very helpful looked after us as my sons birthday
Comment from Hotel Management
Jul 24, 2019 by Bart, Hotel Management
Thank you very much for your kind review. We're looking forward to seeing you again. Regards,
4 out of 5
by A verified traveler

Posted Jul 18, 2019
Comment from Hotel Management
Jul 18, 2019 by Bart, Hotel Management
Thank You