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The 1st room we were allocated was far too small and shabby however as soon as we expressed our dissatisfaction, the staff were very quick to provide a complimentary upgrade to a lovely room.
Great holiday, hotel good , room not large not to small, if u dont want the coffee maker in the room they will change for a kettle, bed comfterble, they close the outside courtyard where there is a bar & u can smoke if u want for private functions & we were sitting have a drink after a long walk ...
Had a wonderful stay & was upgraded to a large room. Great service checking in & holding my bags while I got lunch while my room was getting readied. Great location to explore and easy to get to other parts of NYC. Would definitely stay here again.
It was the best hotel experience I've ever had, from location, staff, room, facilities, food to service I couldn't fault them. It also smelt divine, they use their own fragrance/candles - a must buy. You have to stay here, you won't regret it.
We arrived early Thursday morning and were able to freshen up and leave our luggage while we explored the city for the day. The room was clean and comfortable. Staff was very helpful and friendly. Location was great ... close to everything!
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