Ratings based on 70 Verified Reviews

4.3 out of 5
85% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and quiet hotel.

Posted Jan 8, 2018
Pros: Friendly staff, breakfast, free parking.
Cons: Our initial welcome could have been warmer
Location: Within walking distance of the town centre and the racecourse
We grew to love this hotel. It is not part of any chain but is quiet and clean and within walking distance of the town centre [just under a mile]. Our initial impressions on arrival were not perfect. The welcome in reception seemed quite detached and cold, we were given the room key and told to find our room on the first floor. The room was clean but seemed a little dingy with old furniture. However, the bathroom [which included a bath and a separate shower] was excellent and has probably been recently refurbished. All the other staff we met were delightful. The cooked breakfast was excellent with a wide choice of food and served by very personable staff. The owner of the hotel was approachable and friendly. If we revisit in this area again we would certainly stay at this hotel again.
Comment from Hotel Management
Jan 18, 2018 by Vanessa - Assistant Manager, Hotel Management
Thank you for your feedback. We apologise that you had an underwhelming first impression on your arrival. The bedrooms including furniture - were refurbished at the same time of the bathrooms. The furniture have been sourced to fit in with the interior and age of the hotel. However, we are glad you would return to stay with us and enjoyed other aspects on your stay such as friendly service and a fantastic breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Dec 9, 2017
Hotel restaurant serves very nice food. Room clean and comfortable. A bit small but had everything necessary. Within walking distance of race course and town centre. Free parking. I would stay here again.
Comment from Hotel Management
Dec 9, 2017 by Vanessa - Assistant Manager, Hotel Management
Thank you for your feedback. We are glad you had a clean and comfortable stay with us. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Stratford Upon Avon, UK

Lovely period property, centrally located

Posted Dec 7, 2017
Location: Town centre is easily walkable
Stay here if you don't want a chain hotel - It is a lovely old period building, typical of Cheltenham. Rooms are nicely decorated and breakfast is cooked fresh to order.
Comment from Hotel Management
Dec 8, 2017 by Vanessa - Assistant Manager, Hotel Management
Hi Mark. Thank you for your feedback. We are thrilled you enjoyed our location and cooked to order breakfast.
5 out of 5
Recommended
for Couples
by A verified traveler from northeast

University visit

Posted Nov 30, 2017
Pros: Everything. Very charming.
Cons: ?
Location: Racecourse!
Chose this hotel at random from Internet as we needed somewhere to stay for my daughter’s uni interview. Beautiful building inside and out. Staff all very helpful and so welcoming. We ate in the bar which had a special blend of sophistication and warmth both in literal and atmospheric terms. The food was gorgeous and nothing was too much trouble. Thank you for making our stay special. The interview was successful so I anticipate many return visits.
Comment from Hotel Management
Dec 5, 2017 by Vanessa - Assistant Manager, Hotel Management
Hi Cathy, Thank you for your great feedback. We are so glad you found our team so helpful and welcoming and enjoyed a special stay. We look forward to welcoming you back.
5 out of 5
by Maurice

Posted Oct 20, 2017 on Hotels
good hotel close to centre Cheltenham
Comment from Hotel Management
Oct 30, 2017 by Assistant Manager, Hotel Management
Hi Maurice, Thanks for your 5 rating. We hope you will return soon!
3 out of 5
by A verified traveler

lovely hotel shame about the noise

Posted Oct 17, 2017 on Hotels
lovely room and hotel with good service on the front desk. Didn't have black out blinds as advertised and had major issues with inadequate sound proofing. had the delights of a couple arguing into the small hours before his snoring permeated through the wall and my ear plugs. Did not have a good nights sleep.
Comment from Hotel Management
Oct 30, 2017 by Assistant Manager, Hotel Management
Thank you for your feedback. We apologise for the noise issues you faced by the guests next to your room. We are glad you enjoyed good service at reception and liked your allocated room - we are saddened that this was tainted by the neighbouring guest. We will discuss if there is any more we can do in regards to sound proofing in our next management meeting.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hamble, Hampshire

Lovely Hotel

Posted Oct 13, 2017
Very enjoyable stay. Staff very pleasant and we were even given an upgrade on our room. Hotel has a small bar which serves very simple but equally delicious food and a good selection of drinks.
Comment from Hotel Management
Oct 30, 2017 by Vanessa - Assistant Manager, Hotel Management
Hi Chris, Thank you for your feedback. We are delighted you had an enjoyable stay with us. We would love to welcome you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Greer, SC

Best of the trip

Posted Oct 6, 2017
Drew was extremely helpful and personable. We had the best meal and best nights sleep on the whole trip. Great location and the food at the hotel is nothing fancy but right on point. Good vibe. We will come again
Comment from Hotel Management
Oct 30, 2017 by Vanessa - Assistant Manager, Hotel Management
Hi Colin, Thank you for your excellent feedback. We are thrilled we could provide you with the best nights sleep during your trip! We look forward to welcoming you back.
4 out of 5
by Edward

Posted Oct 5, 2017 on Hotels
Comment from Hotel Management
Oct 30, 2017 by Assistant Manager, Hotel Management
Thank you for your 4 star rating.
5 out of 5
by David

Great stay

Posted Sep 28, 2017 on Hotels
Great. Good bathroom!
Comment from Hotel Management
Oct 30, 2017 by Assistant Manager, Hotel Management
Hi David, Thanks for your 5 star rating. We are glad you had a great stay and liked your ensuite. We hope to see you again soon!