Ratings based on 245 Verified Reviews

4.7 out of 5
99% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to downtown Chemainus and the TCH

Posted Sep 11, 2017
Pros: Location and cleanliness.
Cons: Breakfast service could be imporved by maintaining all equipment and replenishing items that run out.
Location: Nearby are the shops of central Chemainus, a theatre and a golf course.
Stayed one night only. The room was very quiet and comfortable. The breakfast was very good with many chojces.
Comment from Hotel Management
Sep 17, 2017 by Sara, Hotel Management
Thank you for your recent stay! We hope to have you stay with us.
5 out of 5
Recommended
for Couples
by A verified traveler from Vancouver

Clean comfortable hotel.

Posted Sep 7, 2017
Hotel is well maintained, Staff is very helpful and nice. A room was clean, has enough lights and plugs. a bed comfortable, Full kitchen, very clean. The bathroom is spacious. The breakfast was fresh and complete; and the service excellent.
Comment from Hotel Management
Sep 9, 2017 by Front Desk, Hotel Management
Thank you for your recent stay! We hope to have you join us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Great hotel

Posted Sep 3, 2017
Very nice clean room, professional and helpful staff. Complimentary breakfast was superior to many other hotels.
Comment from Hotel Management
Sep 4, 2017 by Sara, Hotel Management
Thank you for your stay. We look forward to welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 29, 2017
We enjoyed our stay even though for a short period as it was. The hotel as always is very clean and comfortable. The staff is always very professional and friendly. We would be happy to stay at the hotel again in the future Thanks for the stay.
Comment from Hotel Management
Sep 2, 2017 by Tyson, Hotel Management
Thank you very much for you review, we are all very glad that you enjoyed your stay. We hope that you will continue to stay with us in the future.
1 out of 5
by A verified traveler from Calgary

Next door to sewage treatment facility. Smells bad

Posted Aug 26, 2017
Given a room next to laundry facility. Had to complain to management before they locked people out at 1130 p.m.due to noise. Other guests at 100am walking the hallway and screaming into a cellphone. Called management again before it was dealt with. No satisfactory compensation given at checkout because they said "we booked with expedia". Just plain rude. Will never use this hotel again ever. The hotel chain at other locations have been excellent from our previous experience.
Comment from Hotel Management
Aug 28, 2017 by ., Hotel Management
Thank you for your review. We apologize for not meeting or exceeding your expectations. Unfortunately we can not do anything about the sewage treatment plant it was built after the hotel was. The front desk was correct that we couldn't do anything about your rate as it was prepaid through Expedia. And Expedia pays us. Have a good day.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

Great Stay in Chemainus!

Posted Aug 25, 2017
Location: Chemainus is a great town with plenty to do - and there is so much more in the close vicinity. We enjoyed great live music at the Water Wheel park.
This is another great Best Western property! Excellent breakfast with very friendly staff, and the rooms are comfortable, clean, and attractive. There is a great-looking pool - the only drawback was a lack of life jackets for small children since the shallow end of the pool is still over three feet deep. We would definitely stay there again.
Comment from Hotel Management
Sep 2, 2017 by Tyson, Hotel Management
Thank you very much for your review, I have passed along your feedback regarding the life-jackets to our management team. We hope you will continue to stay with us in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Courtenay

Very nice hotel

Posted Aug 24, 2017
Pros: Nice and clean, good location for the Sunfest Festival.
Location: Enjoyed checking out all the antique shops on the main street.
Stayed here away from the crowds at Sunfest Music Festival. Takes about 25 minutes to drive from the event. Although I noticed they don't allow children under three in the swimming pool. I would not be happy to find that out if I had my kids with me . Breakfast was very good in the mornings.
Comment from Hotel Management
Sep 2, 2017 by Tyson, Hotel Management
Thank you for your review! We are glad that you enjoyed our breakfast, we hope that you will stay with us again for the next Sunfest!
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria

Great place to take a break see the theater.

Posted Aug 23, 2017
Fantastic from start to finish...great place to stay.
Comment from Hotel Management
Sep 2, 2017 by Tyson, Hotel Management
Thank you for your review!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 20, 2017
Amazing experience!!!! Staff very friendly , there was a young gentleman who was particularly attentive. Knowelage and very professional. Breakfast of champions!!!! We stayed 4 nights there this summer. We are coming back next year for sure!
Comment from Hotel Management
Sep 2, 2017 by Tyson, Hotel Management
Thank you very much for your review! We look forward to having you back next year!
5 out of 5
Recommended
for Everyone
by A verified traveler from edmonton

good location,easy walking to town centre

Posted Aug 20, 2017
good location,easy walking to town centre,checking out the murals throughout the town.very friendly .
Comment from Hotel Management
Sep 2, 2017 by Tyson, Hotel Management
We are glad that you enjoyed your stay with us and enjoyed the beautiful town of Chemainus, we hope to have you stay with us again in the future.