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Reviews of Willow Springs Motel

2 out of 5
Willow Springs Motel
5 B St, Cheney, WA

Reviews

6.0
Rating 10 - Excellent. 48 out of 387 reviews" "
Rating 8 - Good. 85 out of 387 reviews" "
Rating 6 - Okay. 113 out of 387 reviews" "
Rating 4 - Poor. 76 out of 387 reviews" "
Rating 2 - Terrible. 65 out of 387 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Pearl

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Tim

Not a bad place..but far from the best. A Typical stay for the cheap rate. ~T.L.
Stayed 1 night in Mar 2024

6/10 Okay

Deshion

Liked: Staff & service
It’s somewhere to sleep
Stayed 1 night in Mar 2024

2/10 Terrible

Joshua

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room I was given had Bed Bugs.
Stayed 3 nights in Jan 2024

6/10 Okay

Kayleighn

Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
You get what you pay for, but thats not a complaint. The motel is right next to the train tracks and I swear I heard a train go pass every 10-15 minutes, but the room was muffled enough that it didn't bother me personally. If you're a light sleeper though, maybe look for a room elsewhere. The rooms have no kitchen appliances, but there is a vending machine and a microwave in the lobby that you can use between 7 and 11am. There is also a really amazing Drive-In restaurant next door that you can easily walk to if you're hungry. A couple of negative notes about the rooms my mother and I stayed in is that the wall outlets were fairly loose, our phone chargers would not stay plugged in so our phones wouldn't charge overnight, you really had to monitor them to make sure the chargers were still plugged into the wall. Another note is that the door to my mother's room was practically hanging off its hinges, it would not close all the way so there was always a draft, it wouldn't fully lock, and you could hear everything happening outside. Looking at the doorframe it actually looked like the door had been forced open at some point in the past. Her bathroom was much nicer than mine though, it appeared hers had been recently redone with new floor and shower tiles. Overall, not a terrible place to sleep for a few nights, but if you're staying in Cheney for 5 days or longer I wouldn't recommend it.
Stayed 3 nights in Oct 2023

4/10 Poor

Thomas

Traveled with partner, Traveled with pets
Disliked: Staff & service, amenities, property conditions & facilities
I thought it was missleading thatthe Dd said "pet friendly " but nothing was mentioned about additional fees or deposits for pets. I had to put out more $$ than expected and still have not been refunded my $40 deposit. This should be stated at the time of reservation.
Stayed 2 nights in Sep 2023
Response from Bob on Oct 3, 2023
Pet fee and deposit is stated under policies. 40 deposit hold is released after check-out but it might take a few days for you to see it on your credit card. Thank you.

2/10 Terrible

Gina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a horrible experience … My daughter and I checked in late 11:30 pm There was a large dog barking in the next room , cartoons blaring on tv, and most likely a hooker situation with screaming going on … Mortifying - we had to leave at 4:30 am and the manager would not refund me . Beware of this place !!!
Stayed 1 night in Sep 2023

6/10 Okay

Toni

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Jody

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not much they can do about this, but the train runs all night directly behind the motel - like 30 ft away. The facility is in pretty run-down condition, and not all that clean feeling. No fridge or Microwave fyi…. For the price, I’ve stayed at worse though.
Stayed 1 night in Sep 2023

4/10 Poor

DAvid

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Patrick

Disliked: Amenities
No mini frig, no microwave, no ice maker outside where we can get to it after hours. Room was clean. Trains nearby were loud, but you can't complain, because you see the tracks right next to the motel when you check in.
Stayed 1 night in Aug 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Owners
Stayed 2 nights in Aug 2023

2/10 Terrible

Daryl

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was unsafe and expedia refused to refund or credit my account
Stayed 1 night in Aug 2023

4/10 Poor

Clyde

Disliked: Cleanliness, property conditions & facilities
The door had been kicked in previously and the door jam was not replaced, just cobbled back to work.
Stayed 1 night in Aug 2023

10/10 Excellent

Charlene

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Stained/dirty towels, outside ashtrays full
Stayed 1 night in Aug 2023

6/10 Okay

Andrea

Stayed 1 night in Aug 2023

6/10 Okay

bragg

Traveled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the toilet in my room over flowed everytime i flushed it..first two times i had to get the owner to come in with the plunger...after that he just left me the plunger...no fridge or microwave
Stayed 2 nights in Jul 2023

10/10 Excellent

Rich

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Talk about a throwback motel. I had to fill out a duplex registration form, and got an actual key to the room. I thought I arranged for two queen beds, but ours are both kings. The night clerk even came and helped us unload our stuff into the room. The motel is old, the parking lot is small and tight, and we are delighted to be here. Pretty sure we will return on our next trip to Montana.
Stayed 1 night in Jul 2023

10/10 Excellent

Julia

Stayed 1 night in Jul 2023

2/10 Terrible

Regis

Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Industrial wasteland with staff that's looking to shake you down. Rooms are ancient, light switches don't function, Luke warm water, moldy bathroom.
Stayed 1 night in Jul 2023

8/10 Good

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Soak but still fine
Was kind of bummed there was no bath tub stopper so I could soak in the tub and the shower was too short and non adjustable so showering was a bit of a pain, but the pressure was AMAZING. other than that the stay was just fine
Stayed 1 night in Jul 2023

2/10 Terrible

Shane

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The photo in Expedia looked nothing like its current state. Another foreign-owned, overpriced, unmaintained facility. Woman couldnt speak english and man was curt. The building is maintained to the least required level. I cannot believe Expedia even allows this kind of facility on their site.
Stayed 1 night in Jun 2023

6/10 Okay

Catherine

Traveled with family
Liked: Cleanliness, staff & service
Pros: Very clean, good beds and linen, easy check-in, big screen television, quiet around the area. Close to the gatherings we were attending. The trains run often, but the sound actually did not bother us. What we could have used, in no particular order: refrigerator, coffeemaker/hot water maker, microwave, bedside clock, box of tissues.
Stayed 2 nights in Jun 2023

8/10 Good

Dennis

Traveled with family
Liked: Cleanliness, staff & service
There was no refrigerator or microwave. The motel is very close to the train tracks and the trains are very noisy in the night. Otherwise, very nice, and inexpensive.
Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

diana

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I don’t like leaving reviews period but this place was unsafe. Conveniently in town but not worth the sleepless nights. Door deadlock didn’t lock from outside and windows couldn’t lock. Every creak was louder than the trains. Bathroom upstairs flooded and dripped on us below. Moldy bathroom. Towel shortage asked for extra towels but was expected to give them back the dirty towels. 2 towels for 3 people? Too run down and shouldn’t be even listed as option.
Stayed 4 nights in Apr 2023

6/10 Okay

David

Traveled with family
Disliked: Amenities, property conditions & facilities
The place is a little run down. No coffee pot. No fridge. Limited towels. Tv reception week. No soap . A little shampoo. Poor communication at front desk. Worth about 60 bucks a night. Not 90.
Stayed 2 nights in Apr 2023

8/10 Good

Ines

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quiet place near the university! Clean, friendly staff, great price.
Stayed 3 nights in Mar 2023

10/10 Excellent

Scott, Portland

Stayed 1 night in Mar 2023

10/10 Excellent

Mark

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice vintage family owned property. Very clean and everything worked. A nice, reasonable place for travelers to spend a night or a week.

4/10 Poor

Fred

Traveled with family
Disliked: Room comfort
Not good!
The room is very minimal, with no microwave, no frig and no coffee pot. I will just say that the room and the experience leave a lot to be desired. Oh, and the local railroad yard is right behind the motel, so you get the full effect of a train running thru your room on a regular basis.
Stayed 1 night in Dec 2022

6/10 Okay

Arlene

6/10 Okay

GRAYDON

Disliked: Cleanliness, staff & service
Ok
Stayed 3 nights in Nov 2022

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very convenient for stays around EWU and the Cheney downtown area. Polite staff and clean facility. The hotel has been painted in brown earth tones, but is a little old and run down. Overall a great stay for the price.
Stayed 4 nights in Oct 2022

4/10 Poor

Sylvia, Sammamish

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside of this hotel was dingy and unkempt and there was a strong cannabis smell when we entered the room. It went away after running the A/C for a while. The property is located next to the train tracks, which was mostly drowned out by A/C. The room itself was clean, although lacked a fridge and microwave which I consider basic necessities. I would not stay here again.
Stayed 3 nights in Jul 2022

2/10 Terrible

Karen

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Bill was doubled
Our bill was DOUBLE what we were quoted. We were charged extra for everything. For $20 more we could have stayed at the Holiday Inn. The bed was clean but the room was so out dated. There are serious building code issues here. Like the light switch inside the shower. No cold water in the sink, just hot. We had a kitchenette room that we did not request. The cleanliness was questionable, I wouldn't cook there but I wasn't planning to anyway. Besides there weren't any tools or pots for cooking. But we were traveling with our dogs and the Holiday Inn does not allow pets. The train noise was not a big deal. The a/c fan covered that up. Watch out for the speed bump in the drive way. This place has serious safety concerns. We wont be back even though it was a good location for where we needed to be. Not unless theres a serious remodel and brought up to code.
Stayed 1 night in Sep 2022

4/10 Poor

MARK, POULSBO

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Lindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

4/10 Poor

carolyn

Traveled with partner
Disliked: Amenities, property conditions & facilities
Did not like the unadvertised $40 deposit, dead bolt did not work; sink was stained and cracked; toilet handle was broken, train whistles through out the night; bathroom door jamb was unfinished properly; could hear people upstairs (and they weren't partying or anything)
Stayed 1 night in Aug 2022

2/10 Terrible

kyla

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel was absolutely disgusting and filthy. The drawers kept opening all night cuz they’re so old.there was nt even an HDMI hook up for the tv. This motel is being misadvertised as it is not even the real picture of the motel on the website Expedia and hotels.com. I rate the motel a 1 star
Stayed 2 nights in Aug 2022

6/10 Okay

Gualberto

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Old building and there's not microwave no fridge, very basic place
Stayed 2 nights in Aug 2022

2/10 Terrible

Robyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice guy checked us in. Sheets stunk like urine.room was smelly, old and the sheets stunk like urine.
Stayed 1 night in Aug 2022

4/10 Poor

Dan

Disliked: Property conditions & facilities
Paid $100.00 thru Hotels.com, when I checked in had to put a $$40.00 damage deposit on my credit card. No refrigerator, microwave, hair dryer.
Stayed 1 night in Aug 2022

2/10 Terrible

Ignacio

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We staid two nights in a two bed room as soon as we went up the stairs entered our room we wanted to leave. It smelled horrible, humid, dead, pee smell just very unpleasant and gross… everything is old and not very good at their service either. The workers are sketchy and giving weird vibes. The morning after they took out dirty towels and let us know that they would replace them as soon as there were any clean ones… never returned either any towels at all and on top of that there was a cleaning lady who would just not stop staring at you. I had gone to the store and came back and since I arrived at the parking lot she would not stop staring at me I went up the stairs to my room and she had to go out her way all the way to the parking lot to be able to still see me. I felt really uncomfortable I asked her if I could help her with anything from afar she motioned no I then asked her why did she keep staring at me And she never said anything just kept looking. Never going back again definitely 0 that place should not even be open any longer. Very disappointed.
Stayed 2 nights in Aug 2022

6/10 Okay

Jason

Stayed 2 nights in Aug 2022

4/10 Poor

Hilary

Traveled with family and small children
Disliked: Property conditions & facilities
It was clean and check-in and check-out were easy. The room and the property are quite basic, but what you'd expect for the price. Trains run right by the property, so it's a bit noisy. There is a great breakfast cafe nearby called Bene's.
Stayed 1 night in Jul 2022

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They are very friendly.
Stayed 3 nights in Jul 2022

2/10 Terrible

Rick

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property looks nothing like the picture. My guess is this picture was taken when the Motel was brand new. I'd very much consider this picture to be false advertising. The floors were peeling up on the corners, the bathroom was warped, and it was not possible to close it. The landscaping and walkways were unkept and very dirty.
Stayed 2 nights in Jul 2022

6/10 Okay

Rebecca

Traveled with family
Stayed 3 nights in Jul 2022

10/10 Excellent

Brandon

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022