Ratings based on 79 Verified Reviews

3.7 out of 5
68% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by Kevin

Perfect Spot in the City Centre

Posted Jun 21, 2017 on Hotels
Amazing hotel smack dab in the middle of everything. Great shopping right out the front door and fine dining is available in the hotel or just down the street.
Comment from Hotel Management
Jun 27, 2017 by William Hall, Hotel Management
Dear Kevin Thank you for your feedback, much appreciated. I am glad you enjoyed our location and the choice of shopping and fine dining both in and outside the hotel. I do hope we can welcome you back on your next visit. Best wishes William Hall General Manager
2 out of 5
by A verified traveler from Aus

good location in the city centre but outdated

Posted May 10, 2017
Pros: food and location and a nice gym
Cons: old and outdated rooms, and slow inconsistent internet
Location: great shops and location to the heart of Chengu
great location, lovely food but the hotel is a bit old and out of date, the rooms were dated and showing signs of a lot of wear, not something i would have expected for a hotel of this price/star rating. Internet connection in the hotel was very very slow which meant as a business traveller it was very difficult to do any work.
Comment from Hotel Management
Jun 27, 2017 by W Hall, Hotel Management
Dear Guest Thank you for your feedback concerning your stay with us last month. I noted your feedback concerning the old rooms and slow internet. We are preparing to improve both of these areas and I hope to have a faster internet service this summer. I hope we can welcome you back again on your next visit. With best wishes William Hall General Manager
4 out of 5
by Delpheny

Great location

Posted Apr 21, 2017 on Hotels
Granted that Crowne plaza is an older hotel. But it wins in the fact that it is right smack in the city across from ChunXi area. With this winning location, the train is accessible, shopping plentiful and importantly food is everywhere. There is a food street in the building right beside the hotel. And in the next block you can find the chuan chuan pot restaurant and across the street good Si chuan restaurant.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel. Close to everything.

Posted Apr 2, 2017
The hotel is large, modern and clean and is close to many tourist attractions. It is a short walk or short taxi ride to many nearby attractions including the People's Park (well worth a visit). It is also less than ten minute walk to bargain shopping pedestrian street, the up-market shops and many great eateries. It is only 25 to 30 minutes by taxi from the Panda Research Station which is well worth a visit Plenty of variety on the breakfast menu including Chinese and Western options. I would definitely stay there again.
Comment from Hotel Management
Apr 4, 2017 by William Hall, Hotel Management
Dear Guest Thank you for your positive feedback concerning your recent stay at the hotel. I was pleased to read that you enjoyed our location and were able to go to the nearby attractions quite easily and that you enjoyed our breakfast selection. We look forward to being able to welcome you back to Chengdu on your next visit. With best wishes William Hall General Manager
4 out of 5
by Henry

This traveler left a rating score only Posted Jan 14, 2017 on Hotels
4 out of 5
by A verified traveler

Great Location

Posted Oct 30, 2016 on Hotels
Old but nice hotel, very nice bar with city view 25th floor. Lobby and general staff excellent. Hotel power sockets are HK style. If they would only replace the carpet and wall paper in hallways and room - these were very poor condition and dirty. Buffet was excellent for foreigners.
Comment from Hotel Management
Nov 2, 2016 by General Manager, Hotel Management
Dear Guest Many thanks for your feedback, delighted to read you enjoyed our Sky Lounge and also found the Lobby and general staff to be excellent. Have noted your feedback concerning the carpets and wallpaper and our next phase of refurbishment is starting quite soon. Hope to be able to welcome you back again soon. With best wishes William Hall General Manager
2 out of 5
by Stephen from New Orleans, LA

Not worth the money

Posted Jul 29, 2016 on Hotels
The room was too outdated for the price. The only advantage is its a good location. If I were to do it again I would book another hotel at the same price and have a more comfortable stay. The air conditioning barely worked and there was mold in the bathroom.
Comment from Hotel Management
Aug 1, 2016 by William Hall, Hotel Management
Dear Stephen Very sorry to read your feedback concerning your recent stay with us. I believe you stayed on one of our older rooms and do hope that should you return we can allocate one of the newer Premier or Executive rooms for you. I noted the comment on the air conditioning and bathroom and will check back to have that room fully checked over. I hope we can welcome you back again to downtown Chengdu. With best wishes William Hall General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2016 on Orbitz
Pros: location, clean room, clean bathroom/shower
it was great to find the hotel, it is as expected.
Comment from Hotel Management
May 24, 2016 by William Hall, Hotel Management
Dear L Thank you for your feedback and very glad you enjoyed our location and clean room and bathroom. Best wishes William Hall General Manager
4 out of 5
by Charles from America

Trip to Chengdu

Posted Apr 20, 2016 on Hotels
Hotel is located in a perfect spot for touring and enjoying Chengdu city life and food
Comment from Hotel Management
Jun 25, 2016 by William Hall, Hotel Management
Hello Charles Thank you very much for your feedback and delighted to read you enjoyed our location in downtown Chengdu together with the easy access to city life and the food. Hoping to welcome you back again on your next visit. With best wishes William Hall General Manager
2 out of 5
by A verified traveler

Not a pleasant stay

Posted Mar 23, 2016 on Hotels
The hotel was super busy with a convention or conference. The carpets in the room were dirty and the non-smoking room smelled like smoke. The bathroom was awful. In the vanity area I opened what I thought was a hair tie but was actually a condom. They put them there for guests. The hotel is located in the center so you are close to a lot of shopping but I wouldn't stay here again.
Comment from Hotel Management
Jun 4, 2016 by William Hall, Hotel Management
Dear Guest Thank you for your feedback and I was sorry to read that your non smoking room smelt of smoke and that the condition was not good. We do have a variety of rooms in the hotel and some have been more recently refurbished than others. I do hope we can regain your goodwill and allow us to allocate you one of our newer non smoking rooms if you choose to stay with us again. I apologise for the poor impression you received and hope to welcome you back on another occassion. Thank you William Hall General Manager