Ratings based on 94 Verified Reviews

4.5 out of 5
100% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Relatively quiet hotel in a garden setting.

Posted Oct 9, 2017
Pros: Gardens which surround the hotel.
Cons: Increase in frequency of the courtesy bus to subway and access city central.
Quiet hotel set in gardens located 17km to north east of the city and within walking distance of Panda Research Base. Weddings are frequently held in the gardens using the hotel as a reception area. Breakfast had all the selections on offer to cater for most tastes including western cuisine. Good tasty danish tarts & donuts!! Mike, a member of the concierge staff, was very helpful and spoke very good English. The nearest subway station does require a bus and/or taxi ride to access. The hotel does have a courtesy bus to & from the nearest subway station (Zoo) and Panda Research Base but these are relatively infrequent running only 4-5 times a day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near Panda Research center.

Posted Sep 21, 2017
Pros: Nice accommodating staff. rooms are fine and service is good.
Cons: Nothing at this time.
Location: Location is great if you are visiting the Chengdu Panda Base.
The Hotel location make it easy for us to visit the Chengdu Panda Base. Also convenience tp visit other attractions.
Comment from Hotel Management
Sep 27, 2017 by Christy W, Hotel Management
Dear guest, thank you very much for staying with us at Crowne Plaza Chengdu Panda Garden, and share your nice feedback! It's great to know that you've enjoyed a wonderful holiday with us as you liked our staff, rooms and service! Our shuttle bus to Chengdu Panda Base provides convenience to our guests. Thank you to the compliment again, and we will continue to improve our facilities and service! Hope to welcome you back soon!
5 out of 5
by Paul R

Top-notch

Posted Aug 24, 2017 on Hotels
This is an excellent, resort-style property with wonderful features and amenities. It is in a very nice area in close proximity to the panda sanctuary. Do note that it is a long drive from the airport and central Chengdu. And it would be even better if the hotel bar was open later but that is just a minor quibble. Worth every dollar.
Comment from Hotel Management
Aug 29, 2017
Dear guest, Thank you for choosing Chengdu Crowne Plaza Panda garden, and share your precious feedback. It's our pleasure that you've spent a wonderful time with us. Without doubt, we're at the best location to stay if you're visiting Panda Sanctuary, and provide free shuttle bus service to go several places in Chengdu City upon reservation. We hope you still enjoyed at our lobby bar, and our beautiful hotel. We're looking forward to welcoming you back again!
3 out of 5
by Zhaoyang

AirCon doesn't work well

Posted Aug 2, 2017 on Hotels
Everything is great except the AC doesn't work well. The room AC control doesn't work on AC. No matter what temperature and the fan you set, the AC runs its own way: weak, room temperature, stuffy.
Comment from Hotel Management
Aug 29, 2017
Dear guest, Thank you for choosing Chengdu Crowne Plaza Panda garden, and post us your feedback. I hereby to sincerely apologize for the inconvenience caused due to the AC issue. Your comment on this has been taken action by relevant department and we'll definitely improve on this to provide our guests better staying experience. Looking forward to welcoming you back!
5 out of 5
by A verified traveler

Great hotel

Posted Jun 30, 2017 on Hotels
good location to visit the Pandas! The hotel room is super large and comfortable! Didn't try the pool but it looks nice, hope stay there more
Comment from Hotel Management
Aug 29, 2017
Dear guest, Thank you for choosing Chengdu Crowne Plaza Panda garden, and share your precious feedback. It's our pleasure to know you've spent a wonderful time with us. As you know, we're at the best location to stay if you're visiting Panda Sanctuary, and provide free shuttle bus service to go several places in Chengdu City upon reservation. We definitely welcoming you back to try out the pool, and you won't be disappointed. Once again, thank you for staying with us, and hope to see you in the near future.
4 out of 5
by Paul

Convenient for pandas

Posted Apr 16, 2017 on Hotels
New hotel in good condition. Convenient for visiting pandas. Make sure you arrive early at pandas to avoid crowds and see them while they are active. Concierge is not well organised and caused us almost to miss our flight, which was not appreciated. No apologies from hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from hkg

city centre

Posted Mar 23, 2017
the hotel look nice n close to city centre is also very easy go to hotel the room size is big
5 out of 5
by A verified traveler

great hotel, deserves all 5 stars

Posted Dec 12, 2016 on Hotels
Really nice people, able to arrive late ( we arrived at 2am) free shuttle to the pandas
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

Good hotel to stay to meet with the great pandas.

Posted Oct 31, 2016
Pros: The friendliness of the staff that handle issues on the same day when requested.
Cons: As sum of all services provided, I do not see any improvement needed.
Location: This hotel is on the top of the hill, shops in medium of the hill and small park, more restaurants and shopping down the hill, a 15mins walk/climb.
We booked two rooms for 3 nights, one for me and the other for my parents. This is our first stay at this hotel and the purpose of this trip is Vacation. A warm welcome by the hotel staff at check in, as I said, 'hello', they welcomed me back in my language which is English. They helped us with our luggage and introduced us to the corner suites on the Twentieth floor. To our surprise, a welcomed fruit basket is found in both of our suites. The entrance hall is huge, filled with pandas everywhere, even inside the rotating doors. There are all sizes, huge, large, medium, and small,. However, there are no live pandas inside the hotel, as they are only 10 minutes away from the, ' Chengdu Research Base of Giant Panda breeding' by the complementary shuttle from the hotel which leaves every hour and the return trip is provided upon request. Buffet breakfast is good, a mixer of westernized Chinese, Japanese, and American, attended all 3 days. There is also a small gift shop which sell souvenir pandas and candy. The friendly staff at the check in counter, the helpfulness of the bell people, who help us with our luggage, complementary shuttle service to/from the Chengdu research base, which made our stay in Chengdu a pleasant one, in that I give this hotel a full 5 out of 5.
5 out of 5
Recommended
for Everyone
by A verified traveler from R

Exellent staff very helpful

Posted Oct 7, 2016 on Orbitz
They went above to arrenge my panda encounter . English is not as good but they are very helpful