Ratings based on 274 Verified Reviews

4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Fraser Suites Chengdu

Posted Jan 1, 2018
Good central location. Room is big, clean and modern.
Comment from Hotel Management
Jan 4, 2018 by Reginald Wang, Hotel Management
Dear Gary, Thank you so much for taking the time to write about your stay experience here at Fraser Suites Chengdu. we are so happy you are enjoying yourselves with our service, facilities and location. Thanks for your vote of confidence and we look forward to your return visit. Sincerely, Reginald
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, ON, Canada

Nice hotel in the center of Chengdu

Posted Dec 29, 2017
This is a very nice hotel. It’s location is perfect, close to Tianfu Square. Service is great. Suite is very spacious. I fully recommend to my friends and relatives.
Comment from Hotel Management
Jan 4, 2018 by Reginald Wang, Hotel Management
Dear Jie, Thank you for this wonderful review. We are so happy you had a great stay experience and enjoyed our service and thanks again for your recommendation. We look forward to your return visit. Sincerely, Reginald
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

The hotel room needs some maintenance

Posted Dec 10, 2017
Pros: location
Cons: breakfast needs to be improved. and bathroom needs work, like seal the title etc. smell kind of weird.
Location: centre location, walking to market, shops, restaurants,
perfect location, friendly staff, great facilities
Comment from Hotel Management
Dec 11, 2017 by Reginald , Hotel Management
Dear Lena, Thank you for writing about the review on your experience here at Fraser Suites Chengdu. Some issues and hitches were picked up will be fixed up soon and we will make efforts for improvement. We do hope your return visit. Your Sincerely, Reginald.
5 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Wonderful Gateway

Posted Nov 22, 2017
Just like at home, comfortable, clean and relax. All the necessary facilities are well maintained and staffs are friendly and helpful.
Comment from Hotel Management
Nov 26, 2017 by Reginald , Hotel Management
Dear Ann, Thank you so much for taking your time to tell us your stay experience here at Fraser Suites Chengdu. We are proud that you are fond of us to be your home with a great deal of comfortable, clean and relax as well as excellent staff. We do hope your return visiting. Your Sincerely, Reginald
4 out of 5
Recommended
for Families
by A verified traveler

Nice, but overall a bit disappointing...

Posted Nov 18, 2017
Pros: The pool
Cons: Lighting,
Location: Lots of food options nearby.
After all the AMAZING reviews, we had high expectations. The room was not as nice as expected and had a funny smell. The heater's air filters badly needed a cleaning. The lights were not very well laid out and were a bit on the dim side. The bathroom's shower door didn't close fully and water got everywhere.... The pool was quite nice however (albeit a bit on the cool side). Overall we enjoyed the stay and would recommend it, but definitely not a 5 star stay.
Comment from Hotel Management
Nov 20, 2017 by Reginald, Hotel Management
Dear Guest, Thank you so much for this wonderful review on your stay with us at Fraser Suites Chengdu. We apologize that we did not meet your expectation in terms of shower's door and will continue to strive to improve and be as intuitive as possible. Thanks again for these comments and we do hope to have you back again. Sincerely, Reginald
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Excellent Hotel

Posted Nov 4, 2017
Very nice quality hotel in city center. Walking distance to metro and main shopping plaza area. One unique feature of this hotel is kitchen with oven, refrigerator , washer & dryer included. Bedroom, bathroom and living room are super clean. Beautiful or handsome front desk staff. All hotel staff are excellent. Food is fine good: coffee, beer, beef noodle etc. Large in-door swimming pool with crystal clean water. You can also enjoy jacuzzi. Services are designed and arranged nicely around you as you feel the hotel reads your mind as you sleep, dine, walk, exercise etc in the hotel. Unfortunately, the breakfast not included in the room pay, about 15% tax on room booking, 15% service fee on food that you may need consider. However, your overall pays for living in this hotel is worth.
Comment from Hotel Management
Nov 7, 2017 by Reginald , Hotel Management
Dear Expedia, Thank you so much for this wonderful review. My team and I are so happy that we have given you a wonderful stay experience. I have to give an explanation of the double services charge as mentioned, the 15% service charge for room and food are practice in market . We do hope to have you back again soon. Sincerely, Reginald
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Canada

Excellent hotel, well located.

Posted Oct 8, 2017
We spent four days visiting Chengdu from Fraser Suites. Apartment was large, clean, modern and functional. Staff was very attentive and breakfast buffet was very good. Hotel is near subway station and within walking distance from pedestrian shopping area.
Comment from Hotel Management
Oct 9, 2017 by reginald, Hotel Management
Dear Guests, Thank you so much for taking the time to write about your stay experience here at Fraser Suites Chengdu. we are so happy you are enjoying yourselves with our service, facilities and location. Thanks for your positive review and we look forward to your return visit. Sincerely, Reginald
5 out of 5
by Benjamin

Love this hotel! My go to in Chengdu!

Posted Oct 7, 2017 on Hotels
A great breakfast and a great location! I love being able to do laundry right in my hotel room! A very nice option for those traveling a lot!
Comment from Hotel Management
Oct 9, 2017
Dear Benjamin, Thank you so much for taking the time to write about your stay experience here at Fraser Suites Chengdu. we are so happy you are enjoying yourselves with our service, facilities.. Thanks for your vote of confidence and we look forward to your return visit. Sincerely, Reginald
5 out of 5
Recommended
for Everyone
by A verified traveler

Great centrally-located hotel

Posted Oct 6, 2017
Fraser Suites was a great location, and the staff was extremely pleasant and helpful. Within walking distance were malls, restaurants, coffee shops, a Metro stop, and several tourist destinations. The staff helped with everything from providing a map to detailed directions to the Metro stop to offering an umbrella to use. The staff spoke very clear English.
Comment from Hotel Management
Oct 8, 2017 by reginlad , Hotel Management
Dear Guest, Thank you so much for taking the time to let us know of your stay experience. We are so happy you has a great stay. Thanks also for your vote of confidence. We will continue to do our very best for all our guests. Sincerely, Reginald
5 out of 5
by Thomas

Posted Sep 30, 2017 on Hotels
Comment from Hotel Management
Oct 8, 2017
Dear Thomas, Thank you for this wonderful review. We are so happy you had a great stay experience and enjoyed our facilities and service. We look forward to your return visit. Sincerely, Reginald