Ratings based on 238 Verified Reviews

4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Nice hotel with great staff

Posted Jul 31, 2017
Excellent hotel, nice room and decor. Excellent customers service and housekeeping. Will definitely come back should I visit Chengdu again!
Comment from Hotel Management
Aug 1, 2017 by reginald.wang, Hotel Management
Dear Alvin, Thank you so much for choosing us and writing down your stay experience. We always try to create "home away from home" for guests and look forward to your next visit in future. Your Sincerely, Reginald
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Fantastic

Posted Jul 9, 2017
Pros: The location, the facilities, the service
Cons: Nothing
The staff upgraded my room at no cost on arrival. They were always quick and helpful, especially when I would book an extra night online and they would extend my stay in the same room. Spotless interior & lovely facilities. Would stay here again in a heartbeat.
Comment from Hotel Management
Jul 10, 2017 by Reginald, Hotel Management
Dear Jake, Thank you so much for choosing us and taking time to give us your review. we are quite happy that you had a wonderful staying with us. we all are expecting you to get back to us again. Your Sincerely, Reginald
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Nice hotel conveniently located

Posted May 21, 2017
Hotel staff was excellent especially Leo who gave us good sight seeing suggestions, picked up tickets for us to see Sichuan opera and change face performance.
Comment from Hotel Management
May 24, 2017 by Reginald Wang, Hotel Management
Dear Andy, Thank you so much for your review on staying experience and praised Leo to help you take ticket for opera. We are quite happy to be able to live up to your expectation and looking forward to returning to Fraser Suites Chengdu. Your Sincerely, Reginald Wang
5 out of 5
by truman cheung

Posted May 17, 2017 on Hotels
Good service check in fast and staff at counter speak good English
Comment from Hotel Management
May 22, 2017
Dear Truman, Thank you very much for choosing Fraser Suites Chengdu. We are delighted to read all positive review you put on and told us your wonderful staying experience. We always commit to each guest to deliver the feeling of "home away from home ". We are expecting you would get back to us again. Your Sincerely, Reginald Wang
5 out of 5
by Stephen

Great Place

Posted May 15, 2017 on Hotels
I enjoyed the stay very much. The apartment had everything a person would need, though I was a little surprised that the bar didn't have anything in it. I would recommend that some drinks be added for purchase. Much to my enjoyment, Facebook was available on the Wi-Fi system. I could access YouTube as well. Hotel staff were very friendly and helpful. The pool was good and the locker rooms were as well, though there were no shaving supplies in the locker room. I would certainly stay at Fraser Suites again.
Comment from Hotel Management
May 22, 2017
Dear Stephen, Thank you very much for choosing Fraser Suites Chengdu. We are delighted to read all positive review you put on and told us your wonderful staying experience. We always commit to each guest to deliver the feeling of "home away from home ". We are expecting you would get back to us again. Your Sincerely, Reginald Wang
5 out of 5
by truman cheung

Posted May 14, 2017 on Hotels
Friendly staff , excellent location , nearby the local landmark, right below the hotel shops such as Valentino, Prada, LV Gucci opposite building, Taxi to high speed train station is only 20 RMB to South Station or 26 RMB to East Station that believe most can go to Leshan and Emei Mountain . Subway /underground just 100 M walk from hotel
Comment from Hotel Management
May 24, 2017
Dear Truman, Thank you so much for the review on staying experience. We are quite happy you are telling us comfy and cozy.We commit to deliver the excellent services for every single guest and try our best to create "home away ffrom home " for each guest. We are expecting you can get back to us again. Your Sincerely, Reginald Wang
5 out of 5
Recommended
for Everyone
by A verified traveler from Japan/USA

Nice hotel in City center

Posted May 12, 2017
This was on of the best hotels ive stayed in, its a short walk from the Subway and Tianfu Square. ATMs and stores are close by and walking northeast you will find more shopping Areas including Chun Xi Lu shopping district. Every part of Chendu was accessible from here due to its Central location. Hotel was very nice, full size room with full amenities, hotel is connected to a mall on the first floor that has many high end stores. There is Resteraunt pool and spa the 7th floor and room service. My room had a kitchen and washing machine/dryer combo. This hotel really made my stay in Chengdu enjoyable, staff was helpful and taxis were easy to call from the lobby. They will want a security deposit of at least 1000 yuan when you check in, this was a great hotel.
Comment from Hotel Management
May 14, 2017 by Reginald Wang, Hotel Management
Dear Kennady, Thank you so much for your review to tell us your pleasant staying experience. We are quite happy to have you staying with Fraser Suites Chengdu, we all staff commit to deliver the excellent services for each customer and as a priority of making guests satisfactory. We all are anticipating you and your families to come back us once more. Your Sincerely, Reginald Wang
5 out of 5
Recommended
for Everyone
by A verified traveler from spore

Good location

Posted Apr 29, 2017
Enjoy the stay as it is close to metro and close working distance to attractions
Comment from Hotel Management
May 9, 2017 by Reginald Wang, Hotel Management
Dear Guest, Thank you so much for your positive comments on your staying experience. we are still creating " home away from home " for each guest and looking forward to getting back to stay with us. Your Sincerely, Reginald Wang
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, beautiful/clean rooms.

Posted Apr 26, 2017
The hotel location was very convenient. We got a family suite and the rooms were all very tidy and neat. Amenities in the room were perfect and the kids loved the indoor pool. Overall, a very good experience with this hotel. Will definitely look up their hotels again.
Comment from Hotel Management
May 9, 2017 by Reginald Wang, Hotel Management
Dear Guest, Thank you so much for your positive comments on your staying experience. we are still delivering superior services for each guest and looking forward to getting back to stay with us. Your Sincerely, Reginald Wang
5 out of 5
Recommended
for Everyone
by A verified traveler from perth australia

Central spacious hotel

Posted Apr 23, 2017
Loved staying here great location great staff really close to the centre of Chengdu close to the subway and shops lots of surrounding shops and food. The family will definitely be coming back here
Comment from Hotel Management
May 9, 2017 by Reginald Wang, Hotel Management
Dear Guest, Thank you so much for your positive comments on your staying experience. we are still creating " home away from home " for each guest and anticipating you and your families to get back to stay with us. Your Sincerely, Reginald Wang