Ratings based on 68 Verified Reviews

3.7 out of 5
64% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Great Location

Posted Oct 30, 2016 on Hotels
Old but nice hotel, very nice bar with city view 25th floor. Lobby and general staff excellent. Hotel power sockets are HK style. If they would only replace the carpet and wall paper in hallways and room - these were very poor condition and dirty. Buffet was excellent for foreigners.
Comment from Hotel Management
Nov 2, 2016 by General Manager, Hotel Management
Dear Guest Many thanks for your feedback, delighted to read you enjoyed our Sky Lounge and also found the Lobby and general staff to be excellent. Have noted your feedback concerning the carpets and wallpaper and our next phase of refurbishment is starting quite soon. Hope to be able to welcome you back again soon. With best wishes William Hall General Manager
2 out of 5
by Stephen from New Orleans, LA

Not worth the money

Posted Jul 29, 2016 on Hotels
The room was too outdated for the price. The only advantage is its a good location. If I were to do it again I would book another hotel at the same price and have a more comfortable stay. The air conditioning barely worked and there was mold in the bathroom.
Comment from Hotel Management
Aug 1, 2016 by William Hall, Hotel Management
Dear Stephen Very sorry to read your feedback concerning your recent stay with us. I believe you stayed on one of our older rooms and do hope that should you return we can allocate one of the newer Premier or Executive rooms for you. I noted the comment on the air conditioning and bathroom and will check back to have that room fully checked over. I hope we can welcome you back again to downtown Chengdu. With best wishes William Hall General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2016 on Orbitz
Pros: location, clean room, clean bathroom/shower
it was great to find the hotel, it is as expected.
Comment from Hotel Management
May 24, 2016 by William Hall, Hotel Management
Dear L Thank you for your feedback and very glad you enjoyed our location and clean room and bathroom. Best wishes William Hall General Manager
4 out of 5
by Charles from America

Trip to Chengdu

Posted Apr 20, 2016 on Hotels
Hotel is located in a perfect spot for touring and enjoying Chengdu city life and food
Comment from Hotel Management
Jun 25, 2016 by William Hall, Hotel Management
Hello Charles Thank you very much for your feedback and delighted to read you enjoyed our location in downtown Chengdu together with the easy access to city life and the food. Hoping to welcome you back again on your next visit. With best wishes William Hall General Manager
2 out of 5
by A verified traveler

Not a pleasant stay

Posted Mar 23, 2016 on Hotels
The hotel was super busy with a convention or conference. The carpets in the room were dirty and the non-smoking room smelled like smoke. The bathroom was awful. In the vanity area I opened what I thought was a hair tie but was actually a condom. They put them there for guests. The hotel is located in the center so you are close to a lot of shopping but I wouldn't stay here again.
Comment from Hotel Management
Jun 4, 2016 by William Hall, Hotel Management
Dear Guest Thank you for your feedback and I was sorry to read that your non smoking room smelt of smoke and that the condition was not good. We do have a variety of rooms in the hotel and some have been more recently refurbished than others. I do hope we can regain your goodwill and allow us to allocate you one of our newer non smoking rooms if you choose to stay with us again. I apologise for the poor impression you received and hope to welcome you back on another occassion. Thank you William Hall General Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 30, 2015 on Hotels
2 out of 5
by A verified traveler from USA

Made a mistake and had to pay for it :(

Posted Nov 19, 2015
Pros: Nothing.
Cons: Complete remodel, nicer staff and reasonable laundry pricing
Location: Location is good if you interested in shopping.
I booked this hotel by mistake and I had to stay there as a result of lack of effort by Expedia customer service to help me to get a refund. This hotel grounds do look like a 4 star hotel but the facilities are 3 stars at best. The room that I booked was stuffy, had a stained carpet throughout, no wireless coverage, old décor and basic bathroom. After complaining about the room, the hotel did upgraded me to a bigger room but the same quality. The place was more like 2 star best western and certainly not a 4 stars facility. Breakfast quality was also mediocre, more like an holiday inn experience. The most outrages experience was the laundry service. I don't understand why the hotel charges an average $10 per item which is double than an average hotel in Europe or US while the labor in China should be much much cheaper. On top, I got my laundry the next day although I ordered same day delivery. Location is good if you interested in shopping which wasn't my case as I ended up staying very far from the office.
Comment from Hotel Management
Nov 24, 2015 by W Hall, Hotel Management
Dear agata Thank you for your feedback concerning your recent stay with us, I am sorry that your overall impression was not a positive one. Refurbishment of our rooms has been completed in part and there are plans to continue this early next year. The wifi signal has been improved to provide wireless coverage in the hotel and I have noted your comments concerning the breakfast. Please do let me know if you are returning to Chengdu and I will allocate you onto our newer floors. With best wishes William Hall General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from BC Canads

Excellent location

Posted Nov 17, 2015
Need to upgrade the accommodation facilities. It is long over due compare to others Crowne Plaza. Need to enforce strongly on their in Room smoking policy.
Comment from Hotel Management
Nov 20, 2015 by W Hall, Hotel Management
Dear Tiger Thank you for your feedback, your points on the refurbishment are well noted and also I am sorry if the non smoking room allocated to you was not upto standard. Thank you again and hope to be able to welcome you back. William Hall General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

I am satisfied .

Posted Oct 31, 2015
Pros: location.
Location: dining, shopping and taxi service, subway station.
good location, well trained employee, proper maintenance expect room carpet cleaning. dining service, quality and decoration are good. specially front office employee good. I prefer more English speaking tour service at hotel desk.
Comment from Hotel Management
Nov 6, 2015 by WH, Hotel Management
Dear Ken Thank you very much for your positive feedback and I am glad you enjoyed your stay with us. I note your comment concerning the English speaking at the travel agency in our Business Center and we will feed this information back to them. I hope we will be able to welcome you back on another visit. Best wishes William Hall General Manager
4 out of 5
by A verified traveler

Posted Sep 13, 2015 on Hotels
- Very good location, close to shopping malls - Strong and smooth wifi connection - Comfortable bed - Breakfast is so-so, not much choices - Room is a bit old and not enough light
Comment from Hotel Management
Nov 21, 2015 by William Hall, Hotel Management
Dear Guest Thank you for your feedback, I am glad you enjoyed our good location, strong wifi connection and comfortable bed. I have taken note of the breakfast and lack of light in the older room. I do hope we can welcome you back again soon. Best wishes William Hall General Manager