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Reviews of Holiday Inn Chengdu Century City - West Tower, an IHG Hotel

4 out of 5
Holiday Inn Chengdu Century City - West Tower, an IHG Hotel
208 West Tower, Century City Blvd., Chengdu, Sichuan

Reviews

8.4

Very Good

Rating 10 - Excellent. 47 out of 117 reviews" "
Rating 8 - Good. 44 out of 117 reviews" "
Rating 6 - Okay. 25 out of 117 reviews" "
Rating 4 - Poor. 1 out of 117 reviews" "
Rating 2 - Terrible. 0 out of 117 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Good restaurants within walking distance.
Stayed 8 nights in Oct 2023
Response from Roy Wang on Oct 31, 2023
Dear Guest ,Thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience.Your encouraging review will help us constantly improve our quality even further as we hope to exceed overand beyond our guest expectations. Thank you!Thank you once again, we look very much forward towelcoming you back in the future. Thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Aug 2019

6/10 Okay

S

Business traveler
Not good not bad
Air condition was not working on my room so change for 3 times. Almost Staffs not speak english.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Buen servicio, pero hay cosas que mejorar.
El servicio fue bueno y amable, pero es frustrante tratar de entender y que te entiendan, pues el personal difícilmente hablan ingles y mucho menos español. Recomiendo ir preparado con una app de traduccion. Las alfombras de la habitacion estaban manchadas, aparte de eso. Pues todo bien.
Stayed 4 nights in Nov 2019

8/10 Good

Yiu Wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019

6/10 Okay

Verified traveler

Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Cigarette smell wafts into non-smoking room
Cigarette smell waft in via the aircon when my room is a non-smoking room at a non-smoking level thanks to inconsiderate local tourists. Thankfully the room change helped.
Stayed 7 nights in Feb 2019

6/10 Okay

FEI

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in a good location if you have expo in century city hall. Nearby are many restaurants and shops.
Stayed 6 nights in Nov 2018

10/10 Excellent

Jeong, Seoul, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice breakfast ever
Excellent in food on breakfast and lunch with lots of different konds of delicious tastes... I live to have the food~^^ In addition, convention center is very nearby this hotel~^^
Stayed 2 nights in Jun 2018

8/10 Good

andrew

Liked: Staff & service
First room was horrid, after that just seemed meh
In town for an expo at the Edna center expo hall so location was good and there were good restaurants near by. Breakfast buffet was decent. First room was horrid, had a strange smell that wouldn’t go away, the carpeting was loose and rippling with heavy staining but worst of all the AC would turn on but barely work and the room was very hot as it was 80+ degrees out. Finally got my room switched and the new room was comfortable and as should be expected. Ony thing in the gym worth using was free weights because the machines and exercise bikes were weird Chinese knockoffs that wouldnt work right, for example the stationary bikes pedals weee positioned under the seat in a strange way that meant you couldn’t sit on the seat normally because you had to bend your legs back behind you to peddle. Worse was that fact that they didn’t have AC working in the gym so it was uncomfortably hot and that they had a girl working in the “gym” who sat behind a podium watching you as you exercised. So in a hot echo room room with no music or sound Itried to exercise with this worker just staring at me, quite uncomfortable. Subway station very close by which would take you to the city center but if your here for leasiure stay in the city center as there’s plenty of reasonable accommodation there. It wasn’t terrible but for a small price increase I’d try the Intercontinental located on the other side of the expo center.
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

Berkeley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Hotel is great, Staff are Amazing and couldn’t help enough when the airport lost my luggage. Location is very good. Breakfast caters for every ethnicity, only small issue was the room was very warm. But the staff provided a cooler for the room.
Stayed 10 nights in Jan 2018

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.
Attending an international student recruitment event. Hotel was ideally located for the event.
Stayed 3 nights in Oct 2017

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient clean hotel
Very reasonable price for a business trip and the location for work was perfect.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

sun, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room condition but a little noisy.
I visited thid hotel over 10 times for business trip. But i always felt that chincese people are too noisy. Room condition is good but a little noisy due to neighborhood. Breakfast is not bad, many kinds of chinee foods and western style and we ccould find Roll with rice. That was good for me.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad experience with booking through hotels.com
The hotel room condition looked pretty old. The smell wasn't pleasant in the rooms and toilet. There's no food service in rooms or menu that indicates there is such room service? A pity this is a 4-star hotel. Didn't feel like it. Also, I booked for a no smoking, king size bed room through Hotels.com, and the hotel received a reservation that indicated that it's up to the hotel to assign a room that's available to me. I got assigned a twin bed, smoking room. That was such a huge disappointment.

10/10 Excellent

Barbara, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for business purposes
Very good experience. I went to a business convention in the New Century Exhibition Center and it was very close. 25 min to downtown by taxi.

10/10 Excellent

Allen, Shenzhen, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Time.
We have been to Chengdu many times but this had to be one of the most pleasant stays we had. Staff were extremely considerate, helpful and went out of their way to help us in anyway they could.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

J H., Taiwan

Disliked: Staff & service, property conditions & facilities, room comfort
Communication problem btw Hotels.com & the hotel
Please be aware to book this hotel through Hotels.com if you are spending romantic time with your significant other since choosing bed and room type for your booking is ONLY for their reference and cannot be guaranteed at all when you check in. In other words, for ex, if finally the hotel can only provide 2 single beds and a smoking room for you while you book for a king-sized bed, non-smoking room. you can only take it and Hotels.com cannot do anything for this as they mention in the confirmation email saying that these conditions cannot be guaranteed (in little tiny letters). This is true from my own experience.

6/10 Okay

Andrew, San Francisco, CA

Disliked: Staff & service
Had plenty of issues but overall not bad
Had several issues when checking in. First they put me in a room without wifi... apparently it was just out of the range of the repeater. They moved me to a non-smoking room that had obviously been smoked in... then they moved me into another room and the air conditioning system wasn't working in the room. Finally, they moved me to a room that was a downgrade, but the wifi worked and the air conditioning worked... so I just tolerated it. It was a downgrade from what I had booked, so one would think they'd have offered a free meal or drink vouchers or something, but they didn't. They just said sorry. So for 4 hours of room changes I got an apology. Overall the hotel isn't bad. It's a relative new property, and was a bit beat up given how newly renovated it was. I will say the breakfast was good though. The staff was nice except for the lack of responsiveness to the issues addressed earlier. The location is nice. It's not in the center of Chengdu, but rather in the new and upcoming Century City area which is nice.... super close to Global Center, etc. So for the location I gave a little better review than I would have otherwise. If I go back to Chengdu, I'll likely find a different hotel, as I don't want to risk having to gamble for a functional room like I did at this property. I always say it's not about problems, but how the staff reacts to them... and in this case they let me down in the way they handled their own shortcomings.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for meetings, not much else
I originally chose this hotel due to its close proximity to the Chengdu International Exhibition Center. While it is extremely convenient for that, there is not much else to do near there. The staff was very friendly and accommodating. English was a struggle at times, but that is pretty much everywhere in that area, not just the hotel. We were able to take a short walk to the subway station and take the tube into the city as well.

8/10 Good

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Strewn Winery, Niagara-on-the-Lake, On Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ideally situated for attendance at CFDF
good all round experience

10/10 Excellent

John, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money, good food, good location
First up, the only minor problem is the shower door leaks a little so the bathroom is wet after a shower. Apart from that, the hotel is perfect. Good location, good restaurants, and convenient to subway. As a foreigner the only public transport is the subway and this hotel is walking distance to a station, which is perfect for both business and leisure.

6/10 Okay

GoGlobal, US

Good location for attending conference
New Century Global Center is just across the street so it's great for anyone attending conference there. The room is clean but small by local standard. Front desk is very polite but took forever to check in. Breakfast offering is just average. All in all, it's an okay hotel at a decent rate.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mirah, Jakarta, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food and services
The staff spoke fluent English and provided us great services. My room rate included free breakfast which offered wide range of food from appetizers to desset. All was absolutely delicious and fresh! I would definitely recommend this hotel to my friends.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good overall hotel
Overall was nice and good value for money. Enjoyed the breakfast selection.

10/10 Excellent

tony, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant for business, brilliant value
Food is excellent, breakfast and dinner, incredible variety to suit all tastes and great value. 138rmb for buffet breakfast, 160rmb for buffet dinner. Rooms are excellent, tastefully decorated and confortable. Employees are terrific, everyone was happy and engaging and quick to please. Ideal for business traveller, business rooms and desktops, printing etc. 20rmb per hour for desktop use (in other hotels, they've sought 60rmb for 30mins), so this hotel was brilliant value. Very flexible for late checkout for very late evening flights....I had no hassle in seeking this. Gym is good, most equipment youll need for the basics. Hotel located opposite Chengdu World Center and 30 minutes to the airport. No question I'd stay there again, a 3 Star price for a 4 Star experience, without question.

6/10 Okay

Leung

Liked: Cleanliness

10/10 Excellent

BobbyRSA, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Hotel
Absolutely Superb! Lovely hotel, great incoming lobby, service was incredible, thank you so much to all the staff who helped us in arranging all our excursions / trips, everybody went the extra mile!

6/10 Okay

FredericB

Liked: Room comfort
Disliked: Staff & service
Fix the aircon first
Good location during the Wines & Spirits fair but it was 27 degrees outside and even warmer inside: no aircon in the rooms except for the lobby and bar/restaurant. Actually the rooms are fine and comfortable but half of them were transformed into liquor boots which created an incredible mess in the elevators. It seems the other hotels of the same group were not much better. IHG should make up their mind: either you rent to guests or to liquor exhibitors......

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for business traveller
I think this is all the luxury you need without going over the top (like having too many staff just standing around or excessively large lobby). The price is very reasonable and the food choice is good.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideally situated
Pleasant Hotel, with all necessary comfort!

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Holiday Inn Chengdu West Century City
I choiced this hotel because it closes to Chengdu airport but it still took about 30 min by driving in the very early morning of Saturday and should be longer time during the day due to traffic. The room was small and everything looks old and uncomfortable.

8/10 Good

CHAN, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally the hotel is OK. The service is satisfactory. But the location of the hotel is a litle bit further from the city. No swimming pool is also a dissatisfaction. I have tried the buffet dinner and the food is fresh, wide variety, and up to standard.

10/10 Excellent

David, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Place to Stay in Chengdu
I had a wonderful stay at the Holiday Inn Chengdu Century West. The staff was outstanding and I felt very comfortable.

6/10 Okay

China Dad

Hotel was clean and service was good.
The hotel was clean and provided good service. However I would not recommend it to vacation travelers. The hotel is a convention site and can have many people. The location is about a half hour from downtown. So if you want convenience it is better to check in to a hotel in the downtown area.

10/10 Excellent

Ann, Sacramento, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for the money
This hotel was very nice. Lobby areas were beautiful, rooms were nicely decorated. Service was excellent in every area. Restaurants were good and had a good mix of foods. Plenty of American food for the unadventurous traveler. Rooms were quite comfortable. Only drawback - it is about 30 minutes from any of the business or shopping districts. If you are a business traveler you are going to want to stay closer to the business district.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
에어컨이 안되어서 그게 아쉬웠습니다
Stayed 2 nights in Oct 2023

10/10 Excellent

KOBASHI

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテル自体の費用対効果は申し分ないです。部屋もきれいでスタッフの方もとても親切でした。 メトロ駅までも歩いて10分かからないので、アクセス良好でした。
Response from Roy Wang Hotel Manager on Oct 31, 2023
Dear Guest.Thank you for staying at Holiday Inn Chengdu Century City。 We are very glad to know that our staff and service helped in making your visit enjoyable。It's our honored to let you have a cost-effectiveness stay experience with us. Thank you for your affirmation, and we will continue to maintain high-quality service to welcome you again!

8/10 Good

Kit Wa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Chi Kwong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just visit China at a bad timing during the outbreak of corona virus. Beside that, the hotel is totally good. I rent a car during the trip, the location of the hotel is close to the highway and enable easy access to both airport and high speed train station. Just a bit surprise for no free parking, not sure if it is normal since I don't have experience to stay in a hotel with car during my previous trips.
Stayed 1 night in Jan 2020

10/10 Excellent

RYOHEI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
安定のホリデイ・イン
空港から近く成都のテクエリアから近いホテルです
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10月入住時沒有空調，房間內比較熱 但服務還是不錯
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
初めての利用
展示会に合わせて利用。建物自体は新しくは無いが、気持ちよく過ごせた。ビジネスユースには良い。
Stayed 3 nights in Sep 2019