Had plenty of issues but overall not bad
Posted Aug 15, 2014
Had several issues when checking in. First they put me in a room without wifi... apparently it was just out of the range of the repeater. They moved me to a non-smoking room that had obviously been smoked in... then they moved me into another room and the air conditioning system wasn't working in the room. Finally, they moved me to a room that was a downgrade, but the wifi worked and the air conditioning worked... so I just tolerated it. It was a downgrade from what I had booked, so one would think they'd have offered a free meal or drink vouchers or something, but they didn't. They just said sorry. So for 4 hours of room changes I got an apology. Overall the hotel isn't bad. It's a relative new property, and was a bit beat up given how newly renovated it was. I will say the breakfast was good though. The staff was nice except for the lack of responsiveness to the issues addressed earlier. The location is nice. It's not in the center of Chengdu, but rather in the new and upcoming Century City area which is nice.... super close to Global Center, etc. So for the location I gave a little better review than I would have otherwise. If I go back to Chengdu, I'll likely find a different hotel, as I don't want to risk having to gamble for a functional room like I did at this property. I always say it's not about problems, but how the staff reacts to them... and in this case they let me down in the way they handled their own shortcomings.