Interior

Reviews of Holiday Inn Express Chengdu Gulou, an IHG Hotel

3.5 out of 5
Holiday Inn Express Chengdu Gulou, an IHG Hotel
No.72 West Daqiang Street, Qingyang District, Chengdu, Sichuan

Reviews

8.8

Excellent

Rating 10 - Excellent. 174 out of 365 reviews" "
Rating 8 - Good. 154 out of 365 reviews" "
Rating 6 - Okay. 30 out of 365 reviews" "
Rating 4 - Poor. 5 out of 365 reviews" "
Rating 2 - Terrible. 2 out of 365 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Udom

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staffs
Stayed 1 night in Oct 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely return
The staff were super friendly and even arranged a bar fridge for us. Good location, great buffet breakfast. Would definitely return
Stayed 2 nights in Oct 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and in central location. Front desk staff has good understanding of English, which makes check in easy.
Stayed 1 night in Apr 2021

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service, nice and clean room
The staff at Holiday Inn Gulou were extremely friendly, helpful and accommodating. Melody and her staff went above and beyond to help me and make sure I was given the best service. The room was nice, and the hotel is in a great location. I will definitely stay again next time I go to Chengdu.
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a wonderful place to stay while in Chengdu. The staff here are courteous and efficient. The small things, like fruit in our room, was a nice touch. We enjoyed everything during our stay. Even the pillows had stitched-in notes informing us what kind of pillows they were. The attention to detail made our stay extra nice.
Stayed 2 nights in Dec 2019

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2019

8/10 Good

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Chengdu hotel
Really comfortable hotel with very good staff. Good breakfast and location. Melisa was especially helpful.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast buffet that offers choices for every taste. Staff are professional, courteous, helpful. Thanks.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Good selection of food at breakfast. Reception staff can speak reasonable English. Located a 10 min walk from a subway station. No fridge in the bedroom.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and friendly staff. Very clean and comfortable hotel with lovely restaurant facilities
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Value for money and the breakfast is good. A short 8 mins walk to 2 nearby metro stations. Will come back to Holiday Inn Express Chengdu Gulou in the future.
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time there. Specious room, very pleasant stay. Self use Laundromat in building 40 yuan for washer + dryer. Good wifi, good stream of hot water, in a bid shower room.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn never disappoints
Stayed 1 night in Sep 2019

10/10 Excellent

Green7, Chengdu, China

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is central downtown and convenient to get taxi.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

10/10 Excellent

Julie, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most outstanding part of this hotel is its breakfast buffet! They have chef quality Sichuan food, not the American Sichuan food that is covered with chili. Real Sichuan food is fresh ingredient, and the purpose of the cooking is to bring out the flavors of the food. They have such a huge layout of the buffet, would take three average stomaches to get one sample of each
Stayed 1 night in Jul 2019

8/10 Good

AL, Singapore

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No frills hotel and kudos to the housekeeping team. The room is well maintained, clean and quiet. Buffet breakfast is average with local Sichuan choice. It seems like there is not any security during my 2 days of stay. Return to stay 7/10 for value of money and cleanliness.
Stayed 2 nights in Jun 2019

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Woke up in the middle of sleep perspiring, seems like the air con was off in the middle of night. Both pillow also a bit too soft for comfort.
Stayed 1 night in May 2019

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Check-in was smooth and easy, front desk staff extremely helpful, even helped to arrange takeaway breakfast for our early departure the next morning.
Stayed 1 night in May 2019

8/10 Good

Malcolm

Liked: Cleanliness, staff & service
Weekend in Chengdu
Location, Reception and cleaning were excellent. Room was a little below my expectations with a horrible view to the rear over the rooftops of ugly older apartment blocks. I booked a double room with King Size bed which was confirmed at check in but got a standard (small) double bed. Breakfast was good, coffee was excellent. We ate one lunch in the hotel restaurant but it is better to eat outside. The hotel is very busy with international guests so breakfast got very noisy. No refrigerator in our room which was disappointing. Room was very quiet at night. 10 minutes walk from nearest subway station. Wifi sometimes rather weak. Otherwise a good choice for a short stay.
Stayed 2 nights in Apr 2019

10/10 Excellent

Winston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Everything was cool about the hotel except for the staff working at the front desk! They have poor English skills, yes I understand English is not their first language and it is not mine either. But they were not ready to answer my questions. They charged me twice for the room claiming it was not paid by Expedia, and when I checked out they cancelled the second charge (bilked the money back to my card) but they did not even say sorry or show any form of an apology! When I try to speak with one of the staff all the other staff members will be laughing at the language barrier giving the fact I don’t speak Chinese. Gosh they cannot even understand body language or gestures, yes I know these kind of things are culturally bounded but I am assuming they had many international guests. I think the hotel needs to offer English as well as customer service classes to the staff. Thanks god I had friends living in Chengdu otherwise I would have been missed up!
Stayed 3 nights in Jan 2019

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location and central to our needs.
Convenient location and central to our needs.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel in good location. Staff are nice and helpful. Really recommend.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Non a truly non smoking room
Non smoking room is not truly non smoking. We can still smell the smoke throughout the room. No smoking is only applied to no smoking on the bed. It was written in Chinese this way. Air Con is controlled by the hotel. The room is very hot. When contacted the front desk, the only solution is to open the window. But the street is very noisy and more smoke odor coming in through the window. Pleasant breakfast selections. Room is partially updated. The old phone and hair dryer are so dated. The paint on top of the window are peeling off. Staff are very helpful at the front desk.
Stayed 3 nights in Nov 2018

10/10 Excellent

Oi Lan Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Chengdu!
I truly enjoyed my stay at this hotel!
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad, nothing special though
Very comfortable bed and the pillows. Breakfast okay. Bit boring after few days
Stayed 7 nights in Nov 2018

6/10 Okay

Kia Yong

Liked: Staff & service, room comfort
Disliked: Cleanliness
Poor directions provided by hotel
Everything was going fine until a rat ran up the wall of the dining room on the morning of the 4th Nov ! One other thing was the poor directions given in the hotel leaflet for visiting Jinsha and Dujiangyan which to say the least is inaccurate, we almost miss visting Dujiangyan because of the directions as it was totally incomplete as it did not mention that after arriving at the last MRT station we still had to take a hispeed train which has only available every few hours after which we still have to take local bus at Dujiangyan train station to the visitor centre !
Stayed 1 night in Nov 2018

8/10 Good

Ramesh, Kathmandu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top for cleanliness, friendly and helpful staff and walking distance to main city area. So overall excellent.
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Budget Hotel
The hotel is a little bit old. The bed linen is not clean that I feel sand on the top. The air conditional cannot adjust even there is a control here, hot air comes out. The breakfast is so far so good. The location is ok, just around 5 to 10 minutes to the subway. Room with smoking smell however I requested non-smoking room already.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel in a convenient location
Typical of a HIE anywhere except many floors. Good breakfast, but not many Western options. Most guests seemed to be Chinese, so if you are trying to avoid Westerners, this place works. Less than 10 minute walk to Metro. The room and bath were very nice.
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff. Good value for money.
Very helpful staff. Good value for money, very convenient location.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money.
Convenient location, staff are friendly, helpful, very pleasant stay!
Stayed 2 nights in Aug 2018

10/10 Excellent

Joanne

Excellent
Location great. Breakfast amazing. Clean. Would stay again.
Stayed 1 night in Aug 2018

10/10 Excellent

Chin Wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an early morning trip, and they packed the breakfast for me. That is great and very thoughtful.
Stayed 1 night in Jul 2018

10/10 Excellent

Samu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

10/10 Excellent

Wenzhang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Richardson Texas
Amazing
Stayed 4 nights in May 2018

8/10 Good

low, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a very pleasant stay except that the location is not near chunxi road by walking
Stayed 5 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Excellent. We arranged a tour to Leshan from the hotel and it was great. By far the nicest hotel we stayed in during our trip to China. Staff was very helpful with a recommendation for a great local restaurant. Delicious morning buffet.
Stayed 3 nights in May 2018

10/10 Excellent

Darel Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2018

10/10 Excellent

Maria L.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay nd very comfortable hotel.

10/10 Excellent

Toh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Guolou , Chengdu
Good location within 10 mins walk to 2 subway stations. Very convenient to visit places of interest by subway / high speed trains. Room was spacious and cleaned . Decent breakfast. Overall fully satisfied and value for money.

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for Chengdu
There is a no smoking floor

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort