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Reviews of Holiday Inn Express Chengdu West Gate, an IHG Hotel

3 out of 5
Holiday Inn Express Chengdu West Gate, an IHG Hotel
Xin Xi Men 2nd Building #88 1st North, 1st Ring Rd, Chengdu, Sichuan

Reviews

8.2

Very Good

Rating 10 - Excellent. 16 out of 45 reviews" "
Rating 8 - Good. 20 out of 45 reviews" "
Rating 6 - Okay. 4 out of 45 reviews" "
Rating 4 - Poor. 5 out of 45 reviews" "
Rating 2 - Terrible. 0 out of 45 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

10/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Baobao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very nice . Room is clean. Highly recommended.
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveler

Stayed 5 nights in Dec 2018

8/10 Good

Kenny, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is not ideal
Hotel ambience is fine. Staff is friendly. But smokers would have to be considerate on hotel toilets.
Stayed 3 nights in Jul 2018

8/10 Good

bihua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Poh

Liked: Cleanliness, staff & service
price not worth of it. Not type of Holiday Inn branding and will effect me the image of holiday inn.
Stayed 1 night in Nov 2017

6/10 Okay

MADELINE E GIST

Liked: Cleanliness, room comfort
The facilities are decent, however, there is a big part of the hotel that is going under construction and out room was right next door to it. The hallways smelt like a very strong paint smell and there was construction dust on the floors in front of our room. The room was large and clean, but the air conditioning doesn't budge and we woke up sweating. No one speaks any English so it was difficult to tell them that our toilet had clogged, but they sent someone up and they sent for a maintenance man. Don't forget to ask for your 200 RMB deposit back because they will not remind you at checkout. Wifi is decent.

4/10 Poor

Gene

Liked: Cleanliness, room comfort
Disliked: Staff & service
Served Its Purpose
The room was very spacious. For China, the bed was extremely comfortable. It was not incredibly hard like most beds in China. The breakfast was mediocre at best. The location, for me, was not convenient at all. No access to subway. The staff was friendly but English was poor or non-existent. For an American hotel chain, I expected better English. I did my best to use my little Chinese, but overall communication was difficult. Additionally, the hotel had no resources. For example, I asked for a map of the city or local area. They didn't have one, which is very poor for a hotel. The hotel was great for comfort and price, but offered nothing more.

8/10 Good

meghlen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
value for money
Good stay. Had some limitations.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay in Cheng Du
The stay was good. There was very strong smell on third floor which was cafe area. I select to pay at the hotel. But the currency exchange rate was not very nice to me. Next time I will chose pay at Hotels.com.

10/10 Excellent

Peter, Washington, D.C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay at the price
great stay and great price. Next few months be prepared for some construction as light sleepers should be careful

8/10 Good

BecomingaTexan

Liked: Cleanliness, staff & service, room comfort
Awesome
The hotel was relatively new. I like the simple design. It generally meets the western standard but some details can be improved. The beds in standard room are on the small size. My family really enjoyed the buffet style breakfast during our stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good Chengdu hotel
Very nice hotel with friendly and helpful front desk staff.

4/10 Poor

LUIS R, Mexico

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Really bad option
The hotel is nothing like expected. Not at all holiday inn express type. Since you arrive you get the feeling you made a mistake. The price charged was very high for the area, you could book something similar for less than half, without holiday inn brand of course. Even the internet service was bad, necessary for a business hotel. I would never stay here again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but not in a great location
The hotel is new, modern, and clean, but the location isn't especially good - it's noisy and not close to the subway. Buses are close and there's lots of shopping nearby, it just takes quite a while to get to the engaging parts of Chengdu. Breakfast was provided but was rather bland.

10/10 Excellent

FV, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, helpful staff
The hotel is well designed, comfortable and clean. The breakfast buffet is impressive and included in the room Rate. The staff are very helpful especially if one does not speak mandarin. The hotel is well located and within easy reach to the city sites though a bit tricky to find if you use taxi's.It is best to carry the hotel card with you. The taxi fare to the airport is about 75 rmb.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and good value
Very comfortable beds and nice rooms, very clean and new. Comparable to more costly hotels. Extremely helpful staff. Breakfast quite poor, though looks nice. Low quality. Terrible location and hard to find. Make sure you have hotel name and FULL address in MANDARIN / CHINESE characters on a card to give to taxi driver. They will not find this hotel with English address, as I spent hours trying to find it first time. There are 8 other Holiday Inns in Chengdu, so giving the hotel name only is a waste of time.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
perfect for a couple days rest in chengdu
staff were lovely, hotel was clean, and breakfast choices were varied. I would stay here again.

8/10 Good

cph, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel
Nice staff, a warm welcome. The hotel is not fancy, but the staff made up for it and it is clean and quiet. The location is OK, you are reliant on the cheap and plentiful taxis for getting anywhere and some drivers seem to need a bit of persuasion to take the job. I would stay there again.

6/10 Okay

WING HA

Traveled with group
Stayed 1 night in Dec 2023

10/10 Excellent

maohua

Stayed 2 nights in Nov 2023

10/10 Excellent

YI HONG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service
チェックイン、チェックアウトが秒速で良い。
Stayed 3 nights in Mar 2019

8/10 Good

Minoru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋は広く、快適
部屋は広く、快適でした。ただし、部屋に冷蔵庫はありませんでした。 朝食は大体よいのですが、スタートが6：30なので、朝が早いときは食事できません。また、ビュッフェスタイルですが、肉類は、1種類しかありませんでした。 朝食にフルーツはありますが、ヨーグルトはありませんでした。 階段は、物が置いてなくて、ちゃんと使用できました。
Stayed 2 nights in Jun 2017

4/10 Poor

Dalwon

Liked: Cleanliness, staff & service
Disliked: Room comfort
주변이 시끄러움
방의 상태는 깨끗하나 주변이 공사장입니다. (지하철+건물공사) 주변에 먼지가 많고, 창호가 좋지 않아서, 공사소음으로 방안에 있는 것이 불편할 지경입니다.

8/10 Good

doug young

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They changed room easily.

6/10 Okay

Saim

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
호텔 바로앞에서 지하철과 대형 쇼핑몰 공사가 동시에 진행중. 새벽에도 쉬지않고 공사중. 공사장 진분으로 인해 먼지공해가 심각함. 가격 대비 룸컨디션은 좋음. 방음/단열상태 최악. 종업원들 매우친절하지만, 영어는 통하지 않음.

6/10 Okay

DONG CHIL

Liked: Cleanliness, staff & service, property conditions & facilities
깨긋하지만 시끄럽고 공기가 좋지 않음
방은 전체적으로 깨끗했지만 호텔 앞이 공사중이라서 시끄럽고 공기가 좋지 않았습니다.

10/10 Excellent

Byeungwoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good !
I was very satisfied with the hotel. The price is reasonable and its service was superb. The surrounding is a little bit messy due to metro construction but it will eventually go away.

10/10 Excellent

chung shing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
比想像中好的酒店
酒店職員態度友善,介紹景点細心.房間夠大及冇煙味!可惜附近唔似天街有大型商場

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Chun

Liked: Cleanliness, staff & service, room comfort
It's recommendable
Room is large enough and clean . But the sound-proofing is not satisfactory.

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort
トイレの臭い？
ビュッフェ朝食会場になっていたフロアーのエレベータホールがトイレのような臭いがひどく、エレベータ待ちをしている間に吐気を感じました。せっかくの食事がだいなしでした。 また部屋の清掃はしっかりとなされてましたが、前日に部屋で飲んだコーヒーカップがそのままで放置してありました。

10/10 Excellent

qiuyue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

sie tat, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great

8/10 Good

Hailong, 北京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
依然是一年前的诟病毫无改善
如果客人点亮了“请勿打扰”的灯，就不要十点钟来敲门问是否需要打扫卫生。作为国际连锁星级酒店，这一点感觉太差！ 而当你向前台当面反映这个情况时，前台的第一反应竟然是：您是否需要通知前台，然后清洁员再去打扫卫生。 拜托，你们的培训是怎么做的？

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的酒店
很舒服，床体感很好

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Worth of staying
We have visited here for several times. The rooms are clean which is the most important. Breakfast is nice considering the room price! Reception people are nice. Just location is not perfect, however, there are more and more restaurants opening around...

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
请打扫卫生的不要敲门
明明有“请勿打扰”，为何要敲门？

8/10 Good

안창현, 서울

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깔끔한 호텔
전체적으로 깔끔했다. 다만 주변에 볼거리나 식당이 적어서 아쉬웠다.

10/10 Excellent

no name, korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it's good to rest
It's good to rest and comfortable.

8/10 Good

せいちゃん, 無錫

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適でした
ホテルの周りには、日本食店など無く食事には、苦労しましたがコンビニが数件あり全体的には快適でした。

8/10 Good

フリータイム

Liked: Cleanliness, staff & service, room comfort
くつろぎの空間
部屋は綺麗で広くゆったりでき、値段も安く、十分満足です。朝食もアメリカン式ビッフェ（麺類もあり）で満足です。 場所が地下鉄駅から離れているのが難点だが、バスやタクシーを利用する人であれば問題ない。市中心からはそれほど遠くない。 全体的に良いホテルで、もう1回泊まってもいいと思った。