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Reviews of InterContinental Chengdu Century City, an IHG Hotel

5 out of 5
InterContinental Chengdu Century City, an IHG Hotel
88 Century City Boulevard, Chengdu, Sichuan

Reviews

8.4

Very Good

Rating 10 - Excellent. 40 out of 78 reviews" "
Rating 8 - Good. 19 out of 78 reviews" "
Rating 6 - Okay. 14 out of 78 reviews" "
Rating 4 - Poor. 4 out of 78 reviews" "
Rating 2 - Terrible. 1 out of 78 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

10/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness
Average Stay if you are not Fussy
The room is a bit rundown: door lock can’t be closed, dusty surfaces, cigarette smell even though it’s a non-smoking room. Poor cleanliness too: hair around the basin, and worst is the anti slip mat in the shower area (the bottom of the mat is full of mould and bacteria). Otherwise, view from the room is superb, overlooking the park and quiet.
Stayed 3 nights in Jun 2023
Response from Jin Jin Hotel General Manager on Jun 30, 2023
Dear Guest,Thanks for sharing your valuable feedback with regards to our hotel guest room.We sincerely apologize for the inconvenience due to the Room Cleanness/ facilities and will definitely rectify the issues that were being brought up. Rest assured that we are looking into both our software and hardware facilities, ensuring that we provide all our guests with an excellent experience while stayingwith us. We hope this would not deter you from choosing our hotel again in the future. We look forward to welcoming you back to our hotel again. Thank you!Sincerely,Jin Jin Hotel General Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Chi Kwan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Special thanks to restaurant supervisor Nancy, for her warm and welcoming personality, knowledge and professional attitude of the very highest standard. I hope the management recognise what an asset they have.
Stayed 2 nights in Oct 2019

6/10 Okay

Bill, Virginia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurants did not have many vegetarian dishes or options available. Some "vegetarian" dishes were flavored with bacon! You might want to consider at least some vegetarian options from the menu--not necessarily the buffets.
Stayed 6 nights in Sep 2019

8/10 Good

Verified traveler

Stayed 1 night in Sep 2019

10/10 Excellent

L.Mae, NYC

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great staff. The amenities I used were top notch. The gym and locker rooms were clean and spacious. The "cafe" in the lobby courtyard is beautifully landscaped and the breakfast buffet is well stocked, fresh and tasty. The room was large, clean and well appointed. Service at all levels was pleasant and helpful, even through language barriers (I speak only two words of Chinese). I highly recommend becoming and IHG member if you haven't already. The perks are real. Our deluxe room (1 step up from basic) was on a club floor with a nice view, large bathroom, comfy bed and pillows. I didn't wake up with neck or back ache once (rare) even after miles of daily walking. Taxi service, lobby ATM and cash exchange machines, nearby restaurants and convenience stores- it may not be the center of Chengdu, but it's a great location and very convenient. I'd 100 percent recommend this hotel and it's staff
Stayed 11 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
The Ventilation system in room is bad; could smell smoking from other rooms; and the room temp set at 23C but was extremely hot and stuffy with smell of smoke the whole time
Stayed 2 nights in Jan 2019

4/10 Poor

Liz, Toronto, Ontario

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice hotel but we had a lot of problems with the room and the staff, who did not speak any English just had very little customer service expertise. Too bad, could be a great hotel.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
overall good
Most things we like about this hotel is spacious room, comfy bed and good environment in hotel also various choices of breakfast to enjoy. Not really impressed with the service, no help from staff with the luggage and the check in took too long.
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Dinesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay.
This is one hotel in China that has got it all right. I give this hotel a 5/5. Fantastic Service, Excellent breakfast, Really good room decor, Comfortable bed and Great location located right next to the Exhibition center.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in Century City
A nice hotel in Century City part of Chengdu. If you have business here it is the best place to stay in the neighborhood. Hotel was well taken care of, good selection of dining options, breakfast buffet was large and well stocked with Western and Eastern Dishes. Room was comfortable and spacious, although the automatic shades were very noisy (not a big deal). If I had to go back to Chengdu and had to be in Century City area, I would definitely stay here.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
recommend but service needs to improve
convenient location both to city center and the airport, hotel in good condition with spacious room and dining environment, but service needs to be improved, food were served cold without refill, cups for breakfast were all gone by 9:30 in the morning, and lack of flexibility when check out

10/10 Excellent

peggy, philadelphia PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful
I was here on business for 2 nights and I wish I could have stayed longer just for this hotel. Very very lovely.

4/10 Poor

Pat Lim, Singapore

Disliked: Staff & service, property conditions & facilities
Intercontinental Chengdu - Stay Review
The food and beverage qualities are disappointed, the foods are not delicious. The staffs are not friendly. As I cannot take spicy foods, and the vicinity of the hotel location is not favorable, since, the restaurants and bars are limited as well.

10/10 Excellent

jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jay, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business meeting in Chengdu.
Great facility, good service. Concierge very helpful. Front desk girls struggle with English, in fact I had paid the hotel in advance through Expedia, and they charged me another $ 326 when I checked out, they used the voucher that I signed when I checked in. I contacted American Express and they are investigating it, I will reserve final judgment on my review.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Over the top in the wrong ways
I would not recommend this hotel and rarely complain about a hotel. The design is over the top but the hotel service and condition was terrible. Example: We pulled up late at night with loads of luggage and the Bell Hop just turned way to talk with his friends and was not interested to even welcome us, let alone help carry anything... that essentially was demonstrated over and over at the hotel. The room smelled like mold as well and the WiFi signal was very bad. The location is not in Ancient City.. it's in a separate high tech park well away from the city and anything interesting.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful hotel
really nice hotel, clean comfortable and great location

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Very close to Chengdu Global Center, business trip. Great location, breakfast buffet. Please note this is not the Intercontinental located in the GLobal Center.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient if working at the global expo center
The hotel is not known by the tourist advisory desk at the airport, and the signage is poor when you arrive at the right address. The hotel is an excellent hotel in many dimensions, and the staff always try to help and please. Great comfort and excellent service. Not practical if you intend to visit Chengdu by walking around since it is located in the new century city aggregated around the global expo center which is in the periphery of the very large Chengdu city.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not a city center location
easy late check in and early departure----even a little.breakfast box

10/10 Excellent

Ishminder, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Fantastic staff who were kind enough to give me an upgrade. The quality of the service and room made me wish I had all my meetings in this one location. It was a great place to come back to after a hard day's work. Intercontinental is fast becoming my favourite hotel chain.

4/10 Poor

Hamed

Disliked: Cleanliness, staff & service, room comfort

8/10 Good

Alan, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good

6/10 Okay

Michelle, Singapore

Disliked: Property conditions & facilities, room comfort
Not so good
Always disappointed stay in Interco in China, facilities are bad, bed not comfortable, interior design is weired.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service

8/10 Good

Angel, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Rick, Palmerston North

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expo friendly hotel
The hotel had a very impressive lobby and large rooms

8/10 Good

Jon worldwide explorer

Liked: Cleanliness, staff & service, room comfort
Feels like a 5 star American Hotel
The InterContinental CENTURY CITY CHENGDU is a great hotel located in a clean and nice part of Chengdu. The rooms are perfect the beds are very comfortable. The Global Center the world's biggest building is located within a 15 minute walk and the Chengdu subway is only a 10 minute walk making it very convenient.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good breakfast
bit far from city center, but close to metro line 1. Breakfast is good. But they don't have a swimming pool. hotel is hard to book when there are exhibitions in chengdu.

8/10 Good

Rita, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & Leisure
It is nicet in all aspects....recommended to stay at this hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Dr Lam, less traffic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and nice service
enjoyable

6/10 Okay

Xiang, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Brand new hotel with beautiful decoration, a lot constrction and detour at surrounding neighborhood. Difficult get in and out of the hotel and lots of construction noise even at midnight. The wrost was the cental aircondition only provided heat since it was later March, asked for help and the solution was to open the windows to get cooler air (as well as the construction noise). Till the construction is done in 6-12 months, avoid stay this hotel.

10/10 Excellent

James, Shenzhen, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend in Chengdu!
Beautiful new hotel with wonderful song birds in the lobby area. Service was great but this is on the south side of town, far away from main city center or pandas. Definitely would go back again!

10/10 Excellent

Rober', Grand Lake Okla.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chnegdu's finest hotel"
see above

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

ILSUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023

6/10 Okay

MASASHI

Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
広々としたスペース
バスソルトが嬉しかった
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
さすがインターコンチ
一流のサービスだった
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chengdu City Hotel
Schöne Lounge, super Frühstück. Zimmer top
Stayed 7 nights in Sep 2018