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Reviews of Shangri-La Chengdu

5 out of 5
Shangri-La Chengdu
9 Binjiang Dong Road, Chengdu, Sichuan

Reviews

9.2

Wonderful

Rating 10 - Excellent. 109 out of 165 reviews" "
Rating 8 - Good. 41 out of 165 reviews" "
Rating 6 - Okay. 13 out of 165 reviews" "
Rating 4 - Poor. 2 out of 165 reviews" "
Rating 2 - Terrible. 0 out of 165 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ramkartik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff.
Stayed 2 nights in Apr 2024

8/10 Good

Choi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good overall
Stayed 1 night in May 2023

10/10 Excellent

Sharvan

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Due to some exhibitions whole lobby area disturbed
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was ok
Stayed 1 night in Aug 2021

10/10 Excellent

KAR KIT

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So Great Hotel!
I stayed this since 2013. Up till now, they keep the same quality of service with good F&B.
Stayed 2 nights in May 2021

6/10 Okay

Kangming

Traveled with family
Stayed 1 night in Oct 2019
Response from Digital Marketing Manager on Jan 10, 2020
Dear Guest, Thank you for choosing Shangri-La Hotel Chengdu, hope you can come back next time!

10/10 Excellent

Titus

Stayed 2 nights in Nov 2019

10/10 Excellent

SANDRA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shangri-La does it right.
I highly recommend staying in a room with business lounge access. They provide a buffer breakfast, afternoon tea and buffer happy hour. A lovely stay.
Stayed 4 nights in Oct 2019
Response from LEO on Dec 19, 2019
Dear Guest, Thank you for choosing Shangri-La Hotel Chengdu, hope you can come back next time!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
React and solve the issue promptly. Staffs are pleasant and helpful. Food is good and fresh.
Stayed 2 nights in Aug 2019

10/10 Excellent

Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Horizon Club is a Must have to differentiate from other hotels and service..
Stayed 6 nights in Mar 2019
Response from Thomas G on May 3, 2019
Dear Renee, thank you for sharing your experience at Shangri-la Chengdu Hotel. We are delighted that you enjoyed our Horizon Club with Shangri-La hospitality, and look forward to welcoming you back to our hotel soon.

4/10 Poor

Kevin, Chicago, USA

Disliked: Staff & service
Charge assessed by hotel after I returned to U.S.
We stayed at Shangri La Chengdu on March 27th, 2018. The stay was pleasant and the staff was very nice, as with most Shangri La hotels. We were also informed at check-in that the first round of the mini bar was free. We used the mini bar accordingly and there was no charge. We traveled to another city for 4 days and returned back to the same Shangri La hotel. This time, although we reserved the same club room, the room was a grade lower. No electric curtains, towels for only one person, etc. When I asked if the first round of mini bar would be free, I can tell that the staff reluctantly said yes. We used the mini bar slightly, just a little snack for my son. There was no mention of any charges for the mini bar at check out. However, Shangri La charged me $21 after I returned to the state. When I sent an email expressing the inappropriateness of the $21 charge. No response from the hotel. It's not so much the $21. It is the lacked of proper notice at check out and a lacked of professionalism. Basically, we had no say. I've traveled the world. This is not how other Shangri la hotels behave. Very disappointing.
Stayed 1 night in Mar 2018

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality consistent but sometimes it is difficult to get a taxi at the hotel.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
We enjoyed our visit to the Shangri-la very much. The staff upgraded our two rooms to a family suite which was a wonderful surprise. The hotel was clean and situated in a perfect location. We enjoyed the lounge for happy hour and the breakfast had an endless selection of foods from all over the world.

10/10 Excellent

Jeff, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
Clean room, good Western food selection, close to nearby attractions.
Stayed 3 nights in Mar 2018

6/10 Okay

Lai Che denise

Liked: Cleanliness, room comfort
Fair and too commercial
It was ok, but too commercial. I booked two rooms, and requested a connected room, but the hotel did not aware that I have made the request when booking. Anyway, connected room was not available, and reception kept asking me to upgrade, but I rejected, then, the reception offered me another upgrade package which including breakfast, but it was expensive, so, I rejected again! I just felt too commercial! The hotel was a bit old, but location is convenient.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful and friendly
The room and facilities were wonderful and the staff could not have been more helpful and attentive.
Stayed 3 nights in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Shangri-La is located in a beautiful area along the river and there are plenty of bars and restaurants within walking distance. The breakfast in the lounge is quite extensive and good.
Stayed 3 nights in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved the Shangri-la Hotel. The service was great and the restaurant was also great.
Stayed 2 nights in Oct 2017

10/10 Excellent

Andy L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel like all Shangri-La properties
Great hotel all round.
Stayed 1 night in Sep 2017

10/10 Excellent

Andy L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another good Shangri-la hotel
Nice room with good view of Chengdu. Always a good product, regardless of city. I've not been disappointed with any Shangri-la property. Room service food was excellent as was wifi.
Stayed 2 nights in Sep 2017

10/10 Excellent

Conrad, Pittsburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impeccable
Upgraded to the business suite for 70 dollars more, good snacks and beverages in the lounge, well worth it. Friendly staff, comfortable room.
Stayed 2 nights in Sep 2017

6/10 Okay

Li

Liked: Cleanliness, property conditions & facilities, room comfort
Asked for two beds but was told there was only one-bed rooms available.
Stayed 1 night in Aug 2017

10/10 Excellent

Patrick Chimi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel and good room rate !
Stayed 1 night in Jul 2017

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay there again
I would stay there again, good value. Friendly staff who speak English with dining and shopping locations nearby. Also within walking distance is the River Viewing Tower Park attraction.

6/10 Okay

CS

Liked: Cleanliness, property conditions & facilities, room comfort
Business Trip
Nice hotel conveniently located on the airport side of town but overrun with a corporate event that shutdown the two main restaurants. We ate both lunch and dinner in the lobby lounge and both times had to wait 45 to 60 minutes for our food to come. Staff unfortunately only had a very basic level of English so we struggled to make our order then had several return visits to repeat it (and even then one salmon order turned up as a steak). Check-in was also frustrating as people kept pushing him and the staff failed to police the queue. All round a bit frustrating.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
For an international brand the operator needs to improve staff performance and English. Slow check in and we had a difficult time ordering food at the lobby lounge.

10/10 Excellent

Mark V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
While it may be an older 5 star hotel, the staff is first rate and friendly - I won't stay at any other place.

10/10 Excellent

Barry, Surfers Paradise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels that I have ever stayed in.

10/10 Excellent

Anthony, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Location was great. Good breakfast. Will stay there again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to lots of places to eat. Easy walking
Very busy city so this is a great place to stay close to everything but nice and quite. Great base to go and see the pandas

6/10 Okay

M Daniel, Doha

Liked: Cleanliness, room comfort
Not Up To Shangri-La Standard
Windows filthy, breakfast buffet mediocre, room layout awkward (TV hard to see while in bed).

10/10 Excellent

Diana, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved it.
Staff upgraded us to a room w windows galore on high floor when our AC wasnt working. We were in Horizon club which was well worth it, excellent service and food. Nice breakfast, excellent coffee! Super cozy beds. We had guide and driver each day so cant comment much on location. We did spend one afternoon at nearby shopping pedestrian street, quite amazing, just 10 minutes by taxi. Staff lovely, service was great, all in all, a great stay.

10/10 Excellent

Renaud, Geneva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My girlfriend and I stayed at the Shangri-la for three days to visit Chengdu. The hotel is in the center in walking distance from one of the big shopping areas in Chengdu and with easy access to the metro. There is a nice area to go out nearby along the river. Nice views over the city from the room.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a lovely hotel, high-end, luxury with great facilities, comfortable beds and amazing bathrooms. Well placed for exploring Chengdu.

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Hernan, Fremont, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Services as Always
Shangri-La has been my favorite hotel for years. Though each stay at this hotel gave me different experience. Mostly good, but not always. It all depends on who you run into during the stay. For this stay everything was good as usual except: 1. Hotel staff failed to recognize my Golden Circle Elite status upon check-in. This means I have to ask to get the benefits of frequent guests as promised by the hotel. 2. I got the smallest room this time. Probably due to the fact the room was a package including airfare from Expedia. The hotel can be unfriendly for budget travelers. I got better treatment if I book directly from the hotel web site. So, beware, the hotel possibly works against travel agency in order to maximize their revenue.

10/10 Excellent

tamara, Dallas, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Rain Effect
I was very pleased with the hotel and staff. I came there for a concert and the hotel exceeded my expectations. I had an awesome visit and will definitely be back.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star hotel. Good location next to area with bars, restaurants, entertainment.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am always impressed by this group of hotels.
Great service. Excellent restaurant. The Irish pub I also worth visiting.

10/10 Excellent

Tony K W, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent friendly staff.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Great hotel. Excellent location with a great concierge.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Concierge took was incredibly helpful to help us find a flight we needed.

8/10 Good

jeremy iain, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located hotel
Great location and staff very attentive

10/10 Excellent

Alan, Tiburon, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with this hotel chain Stayed in Xian and Chengdu

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
The hotel entrance looks very nice but once you get into the rooms . You can feel that it has not been redone in a long time .......exemple the carpet

10/10 Excellent

Hee Meng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Gerry, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel very conveniently located
Very friendly staff who went out of their way to make sure all our need were met. Their English was very good. The staff in the Horizon Lounge were particularly lovely

10/10 Excellent

Lucy, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant basement bar entertainment!
We stayed in the Shangri-la as part of our honeymoon trip touring China and it was brilliant. Our room was upgraded to a river view for free, providing us with a beautiful outlook onto the spectacular restaurant bridge. The other side of the river was lined with bars and restaurants that really came alive at night but the best place to be was in Mooneys the Hotel's 'Irish Pub' where ladies night on Thursdays meant free wine and cocktails for women all evening and every night the current house band 'Remix' provided an absolutely excellent and entertaining show. All of the hotel staff were very helpful and the room was clean, comfortable and nicely decorated. On our last day we had lunch in the 'Cafe Z' which we had unfortunately arrived too late for the International Buffet but it looked outstanding and the lunch we ordered (Sichuan Soup) was delicious. Though the lounge bar on the reception floor is a bit pricey for a coffee or glass of wine it is a lovely place to have a peaceful sit down and look out across the river.