Ratings based on 37 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from San Jose, CA
Great hotel in ChengduPosted Aug 17, 2015
Pros: Aside from the front doorman, the rest of hotel staff and restaurant staff was courteous and helpful. SPG members get 20% discount in restaurants.
Cons: Tip for foreigners: learn mandarin prior to checking in. Hotel staff lack English proficiency.
Location: Centrally located near the main square and restaurants and shops.
Hotel stay did not start too well: We arrived on a rainy day but door keeper won't let my drive stop at the front door and made us stop away from the covered area so we had to make a run in the soaking rain. Same on you Sheraton door man!. Then we go inside and found out that Expedia screwed up our booking. Expedia BOOKED THE WRONG TYPE IF ROOMS!!! So frustrating especially we booked 2 months in advance. My confirmation from Expedia is for 2 rooms with 2 single beds each. Expedia sent booking for 2 rooms with 1 king each. They didn't have what we want available. Called expedia 4 times and waited 10 minutes each time and cannot get through. Unusually high call volume? really? at 6:00 am Saturday US eastern time? Call was dropped each time. after 10 minutes wait each time their machine asked for confirmation number. I entered it and it asked for my telephone number and told me I have entered my own telephone number wrong then dropped my call. 4 times. So this exercise in futility burned 40 minutes of roaming charge in China!! @ $2 per minute. And no resolution. Hotel staff was good enough to give us complimentary roll in bed. Otherwise the Expedia mistake would have cost me $180. Moral of the story: Book with hotel directly when traveling abroad. Expedia will hang you out to dry. But after that, staff was able to change my room type the next day and room hotel facilities was great.
for Familiesby A verified traveler
Awesome servicePosted Jul 1, 2015 on Hotels
I am very impressed by the service at the front desk, and especially the concierge. They are extremely helpful, and genuinely friendly - which is rare in China, especially I travel to various cities frequently.
for Everyoneby A verified traveler from Los Angeles
Good Walking HotelPosted May 22, 2015
Pros: Comfortable bed and a really nice bathroom; it seemed to be brand new and very high quality.
The Sheraton is in the heart of Chengdu and central to a number of tourist sights such as temples, a monastery, the main shopping district, Wide and Narrow Alley, Mao and museums, all within a 15 minute walk. Bank of China is north ten or fifteen minutes, convenient for changing USD. Fruit stands and noodle joints are everywhere. BTW taxis are very inexpensive. Most everyone seems happy and friendly, not only staff but the man on the street as well. Careful, though, streets run north-south right around the hotel but soon go at a 45 degree angle, which can get tricky; if your a walker bring a cheap compass and grab a map.
for Everyoneby A verified traveler from Göteborg
Funktionellt affärshotellPosted Apr 13, 2015
Cons: Personalens engelska är inte precis på toppnivå. Kravet på deposition ca 5000 Y ovanpå ett förbetalt rumspris på 2800 kr borde kommuniceras tydligare.
Location: Nära till metrostation. Det finns en trevlig kött- och grönsaksmarknad i kvarteret.
Väl fungerande och allmänt mycket bra hotell - i första hand för affärsresenärer, men genom att det ligger bra i förhållande till kommunikationer (både i förhållande till flygplatsen och när det gäller närhet till metrosystemet) passar det för alla grupper av besökare.
for Everyoneby A verified traveler from singapore
GoodPosted Apr 9, 2015
Fantastic stay! Nice hotel, convinent location, lovely stay
for Business Travelersby Arnaud from Shanghai
Good hotelPosted Apr 1, 2015 on Hotels
Good hotel, a bit old but comfortable. Nice swimming pool and gym facilities. The service was remarkable. Very Important Information for people working in China, if you pay via the website, you won't get fapiao (official chinese invoice) from the hotel and Expedia will claim they have no office or partners able to provide a fapiao to their own customers, which might be true? but is very annoying and should be noticed when you book. Fortunately the reception manager was kind enough to provide me a fapiao, the hotel staff has been extremely helpful, but I'm not thanking hotels.com for this annoyance!
for Everyoneby A verified traveler from Michigan
Convenient hotel in city centerPosted Mar 21, 2015
Staff was excellent. Wonderful experience. Doorman gave me an umbrella when it looked like rain, waitress signed me up for 20 % discount, close to subway and easy to catch taxi. Loved my time in Chengdu.
for Business Travelersby A verified traveler
まあまあPosted Feb 14, 2015 on Hotels
for Business Travelersby chee san from Kuantan, Malaysia
I-Quality Chengdu SheratonPosted Feb 10, 2015 on Hotels
Great overall, some ingress of outdoor fumes causes some discomfort when i was at the desk to work on my laptop.
by A verified traveler from Shanghai, China
A hotel with poor training and managementPosted Dec 10, 2014
Cons: A overhaul of training and management.
Location: There are plenty of things to do and places to visit nearby.
Upon checking out, I was asking for an invoice for my stay and the hotel staff would not provide me one. They claimed that I paid my stay through expedia.com, and I should get my invoice through expedia.com. After about 15 minutes discussion, a manager at the hotel finally agreed to talk to expedia.com to resolve the issue. However, two weeks went by, and I have not heard anything back from the hotel yet. I called Starwood Hotels & Resorts Worldwide headquarter in the U.S. to ask for help. A agent at the headquarter tried to call the hotel to explain the situation, and the hotel could not respond properly due to lack of understanding in English. The agent had to send an e-mail to the hotel, and I am still waiting for an answer after more than two weeks. What I have observed is that although the facility is modern, the staff members lack the proper training and attitude to help the hotel guests for any problem. They seem to care about the problems described to them in a training menu, not any issue that they encounter in the real world. This type of behavor ultimately comes from the hotel's poor management. I am very disappointed.