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Reviews of Sheraton Chengdu Lido Hotel

4.5 out of 5
Sheraton Chengdu Lido Hotel
No. 15, Section 1, Ren Min Zhong Road, Chengdu, Sichuan

Reviews

8.4

Very Good

Rating 10 - Excellent. 78 out of 183 reviews" "
Rating 8 - Good. 77 out of 183 reviews" "
Rating 6 - Okay. 17 out of 183 reviews" "
Rating 4 - Poor. 7 out of 183 reviews" "
Rating 2 - Terrible. 4 out of 183 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
city center
Stayed 3 nights in Mar 2024

10/10 Excellent

Lianghe, Westmont

Stayed 4 nights in Jan 2024

10/10 Excellent

Genghua

Liked: Cleanliness, staff & service, property conditions & facilities
enjoy it
Stayed 2 nights in Nov 2023

10/10 Excellent

Lance

Stayed 3 nights in Nov 2023

10/10 Excellent

Ugo Antonio Modestini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service was great. Pity they're doing the hall again and the main entrance is blocked
Stayed 3 nights in Oct 2023

10/10 Excellent

Sijia, Seattle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and great free breakfast buffet!
Stayed 1 night in Oct 2023

10/10 Excellent

Terence

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

LIU

Stayed 1 night in Aug 2023
Response from Hotel sales on Aug 9, 2023
Dear guest,thank you very much for choosing to stay with us and share your opinions online. We really appreciate you taking time to post such positive comments. It is our pleasure to hear that your stay with us was pleasant overall, your satisfaction is our ultimate goal. Thank you for your review, and we look forward to welcoming you in the future!

8/10 Good

On-Lai

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located near to Metro Line 1, Luomashi station
Stayed 2 nights in Jun 2023
Response from Hotel sales on Aug 8, 2023
Dear guest,thank you very much for choosing to stay with us and share your opinions online. We really appreciate you taking time to post such positive comments. It is our pleasure to hear that your stay with us was pleasant overall, your satisfaction is our ultimate goal. Thank you for your review, and we look forward to welcoming you in the future!

6/10 Okay

JB

Stayed 1 night in Jun 2023
Response from Hotel sales on Aug 8, 2023
Dear guest,I'm sorry for the bad experience caused by your stay in the hotel. The problem you mentioned has been reported to relevant departments, and we will make timely adjustment.Thank you for your choice on this trip and wish you happy life!

10/10 Excellent

Can

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Apr 2023
Response from Hotel sales on Aug 8, 2023
Dear guest,thank you very much for choosing to stay with us and share your opinions online. We really appreciate you taking time to post such positive comments. It is our pleasure to hear that your stay with us was pleasant overall, your satisfaction is our ultimate goal. Thank you for your review, and we look forward to welcoming you in the future!

6/10 Okay

David

Disliked: Property conditions & facilities
This Sheraton is in urgent need of an update - not what you’d expect from a hotel associated with this name. Friendly enough staff and perhaps for the price it’s what could be expected.
Stayed 3 nights in May 2023
Response from Hotel sales on Aug 8, 2023
Dear guest,I'm sorry for the bad experience caused by your stay in the hotel. The problem you mentioned has been reported to relevant departments, and we will make timely adjustment.Thank you for your choice on this trip and wish you happy life!

4/10 Poor

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel by construction site
The hotel is very clean, but the bed, desk, and chair are uncomfortable, and the windows are very small in some rooms. The main problem is the location -- as of January 2022, the area all around it is under construction, and there are no restaurants, bars, cafés, or shops nearby. The closest convenience store is a long walk away. The staff was great, though, and very kindly moved me to a room with larger windows and found me a more comfortable desk chair.
Stayed 4 nights in Jan 2022
Response from Hotel staff on Jan 19, 2022
Dear guest,I'm sorry for the bad experience caused by your stay in the hotel. The problem you mentioned has been reported to relevant departments, and we will make timely adjustment.Thank you for your choice on this trip and wish you happy life!

8/10 Good

JAMES WESTMORELAND

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great location, great breakfast, wish AC in room was an option
Stayed 7 nights in Dec 2021
Response from Hotel staff on Dec 30, 2021
Dear guest,I'm sorry for the bad experience caused by your stay in the hotel. The problem you mentioned has been reported to relevant departments, and we will make timely adjustment. Thank you for your choice on this trip and wish you happy life!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Christmas trip
Great service, nice location. Furniture is on the older side, but comfortable and clean. Christmas buffet was excellent and breakfast versatile.
Stayed 4 nights in Dec 2021
Response from Hotel staff on Dec 28, 2021
Dear guest,I'm sorry for the bad experience caused by your stay in the hotel. The problem you mentioned has been reported to relevant departments, and we will make timely adjustment. Thank you for your choice on this trip and wish you happy life!

10/10 Excellent

Yau Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good !!
Stayed 1 night in Oct 2020
Response from Holiday Wu on Nov 27, 2020
Dear guest,thank you very much for choosing to stay with us and share your opinions online. We really appreciate you taking time to post such positive comments. It is our pleasure to hear that your stay with us was pleasant overall, your satisfaction is our ultimate goal. Thank you for your review, and we look forward to welcoming you in the future!

8/10 Good

Verified traveler

Stayed 3 nights in Oct 2020
Response from 酒店员工 on Oct 9, 2020
尊敬的宾客，成都天府丽都喜来登饭店向您表示诚挚的问候！感谢您在此次旅途中的选择，我谨代表饭店感谢您的点评，我与我的团队会更加努力不断的为我们尊贵的宾客提供优质的入住体验。再次感谢您的入住体验反馈，期待您有机会能够再次光临成都天府丽都喜来登饭店。

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
We stayed for five days as part of a holiday vacation. Service was excellent: hotel manager Sarah took good care of us while personally checking in several times about our stay. Employees Davis and Damon also helped to set up excursions and gave advice on best places to visit. Food was also very good- a combination of Chinese and Western without being too spicy. Our only complaint was that the pool area was a little worn and the water was a bit too cold for our liking.
Stayed 5 nights in Jun 2020
Response from 酒店员工 on Jul 6, 2020
Dear guest,thank you very much for choosing to stay with us and share your opinions online. We really appreciate you taking time to post such positive comments. It is our pleasure to hear that your stay with us was pleasant overall, your satisfaction is our ultimate goal. Thank you for your review, and we look forward to welcoming you in the future!

10/10 Excellent

Toshikazu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Marketing Manager on Jun 15, 2020
尊敬的宾客，感谢您选择成都天府丽都喜来登饭店，很高兴能带给您满意的入住体验。我们会更加努力提供更为优质的服务，期待您下次光临，祝您生活愉快！

10/10 Excellent

JOON LENG JOHN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019
Response from 经理 on Dec 20, 2019
Dear guest, thank you for choosing Sheraton Chengdu Lido Hotel. We would be glad to bring you a satisfying experience. We will be more efforts to provide more quality services, thank you again for your choice, we wish you a happy life!

8/10 Good

Verified traveler

Stayed 5 nights in Nov 2019
Response from 经理 on Dec 7, 2019
尊敬的宾客，您好！感谢您利用宝贵时间分享您的住店感受。我们会更加努力提供更为优质的服务，期待您下次光临，祝您生活愉快！

10/10 Excellent

Verified traveler

Stayed 6 nights in Sep 2019
Response from 经理 on Oct 10, 2019
尊敬的宾客，您好！感谢您利用宝贵时间分享您的住店感受。我们会更加努力提供更为优质的服务，期待您下次光临，祝您生活愉快！

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Service slow in restaurant. Good location. Long way from airports
Stayed 2 nights in Sep 2019
Response from 经理 on Sep 30, 2019
Dear guest, I'm sorry for the bad experience caused by your stay in the hotel. The problem you mentioned has been reported to relevant departments, and we will make timely adjustment. Thank you for your choice on this trip and wish you happy life!

10/10 Excellent

Jolennda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from 经理 on Oct 2, 2019
尊敬的宾客，您好！感谢您利用宝贵时间分享您的住店感受。我们会更加努力提供更为优质的服务，期待您下次光临，祝您生活愉快！

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Very few staff could speak English
Stayed 2 nights in Sep 2019
Response from 经理 on Sep 20, 2019
Dear guests, hello! Thank you for your stay and comments, about the issues you mentioned has been reflected to the relevant department manager, and has developed relevant training courses, we will increase training efforts to provide you with a more high-quality, intimate service, I hope to bring you a better check-in experience next time.

10/10 Excellent

Jueng Gil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from 经理 on Oct 2, 2019
尊敬的宾客，您好！感谢您利用宝贵时间分享您的住店感受。我们会更加努力提供更为优质的服务，期待您下次光临，祝您生活愉快！

8/10 Good

kevin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from 酒店管理部门 on Sep 5, 2019
尊敬的宾客，感谢您选择成都天府丽都喜来登饭店，很高兴能带给您满意的入住体验。我们会更加努力提供更为优质的服务，期待您下次光临，祝您生活愉快！

10/10 Excellent

Feng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Ann on Jul 24, 2019
尊敬的宾客，感谢您选择成都天府丽都喜来登饭店，很高兴能带给您满意的入住体验。我们会更加努力提供更为优质的服务，期待您下次光临，祝您生活愉快！

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Ann on Jul 13, 2019
尊敬的宾客，未能给您带来满意的入住体验我们很遗憾，我们会更加努力不断的为我们尊贵的宾客提供优质的入住体验。期待您有机会能够再次光临成都天府丽都喜来登饭店，祝您生活愉快！

4/10 Poor

Roberto Jr.

Liked: Staff & service
Unfortunate experience at Sheraton Chengdu
Very poor internet connection Majority of staff do not know basic english Bed bugs in the room
Stayed 6 nights in Jun 2019
Response from Ann on Jul 4, 2019
Dear guests,I'm sorry for the bad experience caused by your stay in the hotel. The problem you mentioned has been reported to relevant departments, and we will make timely adjustment.Thank you for your choice on this trip and wish you a happy life!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Ann on Jun 30, 2019
尊敬的宾客，感谢您选择成都天府丽都喜来登饭店，很高兴能带给您满意的入住体验。我们会更加努力提供更为优质的服务，期待您下次光临，祝您生活愉快！

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Ann on Jun 13, 2019
尊敬的宾客，感谢您选择成都天府丽都喜来登饭店，很高兴能带给您满意的入住体验。我们会更加努力提供更为优质的服务，期待您下次光临，祝您生活愉快！

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Good service and clean hotel
Stayed 1 night in Jan 2019
Response from Sisley on Jan 15, 2019
Dear guest, thank you for choosing Sheraton Chengdu Lido Hotel. We would be glad to bring you a satisfying experience. We will be more efforts to provide more quality services. Thank you again for your choice, we wish you a happy life!

6/10 Okay

Yang

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveler

Good location. Friendly front desk.
Stayed 1 night in Sep 2018
Response from Sisley on Nov 29, 2018
Dear guest,thank you for choosing Sheraton Chengdu Lido Hotel.We would be glad to bring you a satisfying experience.We will be more efforts to provide more quality services, thank you again for your choice, we wish you a happy life!

8/10 Good

Shashi, India

Liked: Cleanliness
It is very strange to me that two rooms were booked with King bed, but while checking in only one was available. I was told to have one room with separate beds which I denied. Then our one room was upgraded to sweet room with a commitment to have same charges but at the time of check out one room was charged higher. We were in hurry as we had to catch flight but now we checked at INDIA & found one room was charged higher then the booking rate. Please reimburse the excess amount charged to us. The sweet room air-conditioner was not at all working despite checked by engineer at midnight. 2nd day I forced to change the room & luckily I got normal room with king Bed. Request to reimburse our excess amount charged. Two Rooms were booked in the name of Shashi Sharma & Rakesh Ghansiyal, Check in : 30th august 2018, Check out 2nd September 2018
Stayed 3 nights in Aug 2018

10/10 Excellent

Hei Tung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for business trip
Breakfast was good, bed was comfy, staff are helpful, (tho other customers are pretty rude), decent gym and pool with sauna and steam room, close to metro station (just 1 block away).
Stayed 1 night in Aug 2018

8/10 Good

Chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

2/10 Terrible

andy

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

VC, Hong Kong

Liked: Cleanliness, room comfort
Still value for money
I was an excellent hotel and is a little old fashioned now. Breakfast was reasonably good and the room was well maintained with a good shower and clean towels. I told the conciarge the hotel should have dealt with the mildew.
Stayed 4 nights in Jun 2018

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort in Central Chengdu
Very good location, comfortable walking, world-class shopping and close to the metro. Hotel itself is quiet not much space to lounge on ground floor. Fitness Center is more than adequate. It is well-worth paying extra for the breakfast which is sumptuous with many healthy choices.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Low price to value ratio 性價比低！
The hotel is very old and located in the middle of no where. (although it is in city center, there is nothing interesting around the hotel.) It is under renovation with loud noise. I am assigned a room on low floor. Ear plugs are provided in the room because of noise from the bar. I ask for a change of room, then it is only possible with a surcharge. Pictures seen while booking do not quite reflect the true condition of the rooms.

6/10 Okay

Stacy

Liked: Cleanliness
Ok Hotel, but would stay elsewhere next time
English of staff is very limited. This is a dated hotel.

10/10 Excellent

Luke, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Well appointed hotel in a very convenient location, hard to go past if traveling and exploring Chengdu
Stayed 9 nights in Jan 2018

8/10 Good

Tao

Liked: Staff & service
Stayed 2 nights in Jan 2018

6/10 Okay

Kim Boon Jeffrey

Acceptable but below expectations.
I booked for room with twin beds but was told at check in that only king bed room was available. I had to demand several times for twin bed room before my request was finally granted. Service overall from concierge to front desk to housekeeper was acceptable but not at level one would expect from a Sheraton. It's reasonably central location but surroundings not the best. Furniture and furnishings and bathroom are acceptable but dated.
Stayed 3 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 5 nights in Nov 2017

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, great location
They are serious about providing service and continuously asking for your opinions. I spent Halloween in it's restaurant, it was great fun. All personnel manages English very well.
Stayed 1 night in Oct 2017

8/10 Good

Simon, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in central Chengdu close to transport links
Recently stayed at hotel, and the food served was very good, and rooms quiet and clean. The hotel is about 150m away from one of the new metro stations (Loumashi on line 1), and you also have access to taxis and buses if required. The Metro now links the Airport to the hotel, but you need to change twice, but takes about 50 minutes but is very efficient and a good price (currently 6 CNY). I used the pool and steam room/sauna which was very quiet. There is no "local map" given by the hotel, which makes it difficult until you get your bearings, but walking to Tianfu Square is about 10/15 minutes and to Wenshu Monastery 15/20 minutes (or just 1 stop on Metro). Hotel still looks great, although now slightly dated. There is construction in the vicinity, but there is construction everywhere in Chengdu. As a central base for a few days the hotel was good, with excellent food.
Stayed 5 nights in Oct 2017

10/10 Excellent

john, belarus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommended
Enjoyed and will return to same hotel
Stayed 1 night in Sep 2017