Ratings based on 61 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Toronto
Posted Aug 1, 2016
Great location close to the center of City. Traffic is an issue but not unlike other large cities. Very safe. Walked miles exploring.
for Everyoneby A verified traveler from California
TV noisePosted Jun 5, 2016
Pros: the staff was lovely and attentive
Cons: more sound proofing
Location: temples, shopping, food, easy access to metro
my only issue was the TV sounds came through to our room
Posted Dec 11, 2015 on Hotels
by CHWEE LENG from Singapore
Friendly and Helpful Staff make it a great stayPosted Oct 6, 2015 on Hotels
I stayed in Sheraton Lido Chengdu over 2 stretches in Sep 2015, as a base for my visit to the region. Had a great stay. Staffs were very friendly and helpful in arranging transport and advise for the visit in the areas. Although there was a little problem during check out, it was resolved quickly and all is well. Looking forward to staying here again in future.
by Tan from Singapore
Stay at Sheraton Chengdu LidoPosted Oct 2, 2015 on Hotels
Comfortable stay although the hotel is little old.
for Everyoneby A verified traveler from San Jose, CA
Great hotel in ChengduPosted Aug 17, 2015
Pros: Aside from the front doorman, the rest of hotel staff and restaurant staff was courteous and helpful. SPG members get 20% discount in restaurants.
Cons: Tip for foreigners: learn mandarin prior to checking in. Hotel staff lack English proficiency.
Location: Centrally located near the main square and restaurants and shops.
Hotel stay did not start too well: We arrived on a rainy day but door keeper won't let my drive stop at the front door and made us stop away from the covered area so we had to make a run in the soaking rain. Same on you Sheraton door man!. Then we go inside and found out that Expedia screwed up our booking. Expedia BOOKED THE WRONG TYPE IF ROOMS!!! So frustrating especially we booked 2 months in advance. My confirmation from Expedia is for 2 rooms with 2 single beds each. Expedia sent booking for 2 rooms with 1 king each. They didn't have what we want available. Called expedia 4 times and waited 10 minutes each time and cannot get through. Unusually high call volume? really? at 6:00 am Saturday US eastern time? Call was dropped each time. after 10 minutes wait each time their machine asked for confirmation number. I entered it and it asked for my telephone number and told me I have entered my own telephone number wrong then dropped my call. 4 times. So this exercise in futility burned 40 minutes of roaming charge in China!! @ $2 per minute. And no resolution. Hotel staff was good enough to give us complimentary roll in bed. Otherwise the Expedia mistake would have cost me $180. Moral of the story: Book with hotel directly when traveling abroad. Expedia will hang you out to dry. But after that, staff was able to change my room type the next day and room hotel facilities was great.
by A verified traveler
Awesome servicePosted Jul 1, 2015 on Hotels
I am very impressed by the service at the front desk, and especially the concierge. They are extremely helpful, and genuinely friendly - which is rare in China, especially I travel to various cities frequently.
for Everyoneby A verified traveler from Los Angeles
Good Walking HotelPosted May 22, 2015
Pros: Comfortable bed and a really nice bathroom; it seemed to be brand new and very high quality.
The Sheraton is in the heart of Chengdu and central to a number of tourist sights such as temples, a monastery, the main shopping district, Wide and Narrow Alley, Mao and museums, all within a 15 minute walk. Bank of China is north ten or fifteen minutes, convenient for changing USD. Fruit stands and noodle joints are everywhere. BTW taxis are very inexpensive. Most everyone seems happy and friendly, not only staff but the man on the street as well. Careful, though, streets run north-south right around the hotel but soon go at a 45 degree angle, which can get tricky; if your a walker bring a cheap compass and grab a map.
for Everyoneby A verified traveler from singapore
GoodPosted Apr 9, 2015
Fantastic stay! Nice hotel, convinent location, lovely stay
by Arnaud from Shanghai
Good hotelPosted Apr 1, 2015 on Hotels
Good hotel, a bit old but comfortable. Nice swimming pool and gym facilities. The service was remarkable. Very Important Information for people working in China, if you pay via the website, you won't get fapiao (official chinese invoice) from the hotel and Expedia will claim they have no office or partners able to provide a fapiao to their own customers, which might be true? but is very annoying and should be noticed when you book. Fortunately the reception manager was kind enough to provide me a fapiao, the hotel staff has been extremely helpful, but I'm not thanking hotels.com for this annoyance!