Ratings based on 92 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Business trip to Chengdu

Posted Jun 18, 2015
Pros: Friendly staff, nice room, good hotel facilities
Cons: Hardly anything
Location: Downtown Chengdu, near to many shopping malls, lavish shops and the main square Good transport links including underground and buses
The hotel is situated in downtown Chengdu near to the underground station. On my arrival I have been told by the reception staff that my room has been upgraded free of charge. The room was excellent, very spacious and comfortable ... actually it was with the size of a small flat, including desk sofa, armchairs, etc. It had a separate shower cabine and a bath tub. The hotel bar was very good, although a bit expensive as it might be expected from a 5 star hotel
5 out of 5
Recommended
for Business Travelers
by Yee Hing from Singapore

First class quality in very manner.

Posted May 26, 2015 on Hotels
The counter staff were very friendly. Their service was fast and efficient. Upgrading to exec suite for a minimum charge. The suite was very comfortable. When upgrading a free breakfast was included. My colleague did not opt for upgrade. Then the staff gave two free breakfasts for my upgraded suite though I was alone, so that my colleague and I could have breakfast together. The offer was greatly appreciated. The service at the hotel restaurant were also very friendly and professional. Throughout the buffet dinner their staff took turn to greet me and enquire about how did I enjoy the meal. They introduced in details some of their specialty dishes. Throughout my two day stay I always felt pleasant and consistency in their high quality service and good manners. Thumb up to all the staff.
4 out of 5
Recommended
for Personal Event
by Zhaoyang from Guangzhou

Everything is fine except the air con

Posted May 23, 2015 on Hotels
I am satisfied with the room size, cleanness, and the service. However, the room temperature is not adjustable, which is a bit too hot and I feel the air is a bit humid as well. I learned from their staff that the cooling system is old-style and it should be updated. Overall, it is not bad but I won't come back unless the air con in the room can be controlled by the guest.
5 out of 5
Recommended
for Getaway With Friends
by LIENMING

This traveler left a rating score only Posted May 21, 2015 on Hotels
5 out of 5
Recommended
for Getaway With Friends
by LIENMING

This traveler left a rating score only Posted May 19, 2015 on Hotels
4 out of 5
Recommended
for Getaway With Friends
by Isabelle

This traveler left a rating score only Posted Apr 27, 2015 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2015
Pros: concierge very helpful in arranging trip tp Panda base and city tour.
Cons: carpet in room was not very clean and shower tiles need re grouting.
room was upgraded as original room booked was not ready on arrival, very good customer service.
4 out of 5
Recommended
for Families
by Dini from China

good location, good service,clear room.

Posted Apr 8, 2015 on Hotels
good location, good service,clear room.
3 out of 5
Recommended
for Business Travelers
by francesco from Tokyo

Not my best hotel

Posted Apr 5, 2015 on Hotels
Air condition was not working. I was changed the room and yet the problem persisted. While changing the room I left behind some belongings in the previous room and by the time I realized about it..... they were gone
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Good location and value for money

Posted Mar 31, 2015 on Hotels
Hotel at good location. Staff are friendly and helpful. But overall hotel is quite worn out.