Ratings based on 116 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
81% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Posted Feb 22, 2016
宿泊した際にバスタブのお湯がヌルくフロントに連絡した際に本日は満室で一斉に他のお客様が使用している為と言われたがそれはホテル都合なので今後は完全して頂ければと思います。
4 out of 5
by A verified traveler

とても立地がいいホテル

Posted Feb 22, 2016
Cons: 部屋は乾燥しているから、ホテルから空気清浄機を借りることを勧めます。
とても立地のいいホテルでした。空港から車でだいたい25分です。近くに立派なホテルはいっぱいあります。 部屋はきれいで、満足していますが、シャンプーとかはとてもいいものを使っています。
5 out of 5
by A verified traveler from westminster, md

Luxury and location

Posted Jan 20, 2016
Sofitel is an excellent place to stay in Chengdu. It has a great location, excellent staff, and clean facilities. We ate at the Chinese restaurant and were impressed by the high level of service we received. Our room was quite comfortable and I can't say that I have any complaints about our stay at the hotel.
5 out of 5
by Yuji from 東京

快適でした

Posted Jan 7, 2016 on Hotels
成都旅行でこのホテルを利用しました。最初の部屋が前の客が使った後ベッドメイキングも何もされてない部屋だったので早速フロントに電話したらすぐ対応してくれて広めのいい部屋にアップグレードしてくれました。清潔感もあってとてもよかったです。フロントでは英語が通じて対応も丁寧で安心感がありました。また成都に行くときは利用したいです。
5 out of 5
by Yu-Hsuan from Taiwan

整體服務良好,距市區需稍微步行

Posted Jan 6, 2016 on Hotels
入住時,有位外籍接待員非常親切且好客。另外在禮賓處詢問旅遊資訊,接待員的資訊都非常有幫助! 房間大且乾淨,有盞檯燈會忽明忽暗,雖然住18樓,但隔音不是很好,夜晚時街道的喇叭聲還是聽得見。 早餐豐盛,且有現煮的成都特色麵,煮麵的師父也很親切好客! 飯店位置離熱鬧的天府廣場市區約需步行15-20分,飯店門口位於大馬路上,有時候Taxi會不方便停車。
3 out of 5
by Rylan

Outdated

Posted Nov 16, 2015 on Hotels
I travel a lot for work, and when I'm in Asia I tend to gravitate to 5-star hotels. I don't believe I will be staying at the Sofitel again on my next trip to Chengdu. It should be pointed out that I have become hotel snob over the years of many hotel stays. I found the Sofitel to be run-down and outdated compared to similar hotels in the same category (Le Méridien, Westin, JW Marriott, etc.). I imagine that in their prime, Sofitels were amazing. Very similar to the Shangri-La hotel chain, I find most of them to be on the downward trend, and if they want to remain relevant, they'll need to invest in upgrades. During my stay, the room's cooling system was from the 1990's and didn't actually cool the room down. Also, there were no outlets that could accept my U.S. laptop power cord. Finally, the toilet ran all night and day, and wouldn't flush at different points. I went down to the front desk and let them know, they said they'll fix it, and in the afternoon, I found it still not fixed. For some, the Sofitel is a decent choice, but I found it to be outdated and not worthy of the 5-star categorization.
5 out of 5
by A verified traveler

很好

Posted Nov 11, 2015 on Hotels
酒店位置很方便,交通也便利,早餐不错,做面的老师傅很热情,做的面也很好吃。
4 out of 5
by Ming i

This traveler left a rating score only Posted Nov 6, 2015 on Hotels
4 out of 5
by Terry

고급호텔에 비하여 조식은 꽝

Posted Oct 18, 2015 on Hotels
고급스러움 시내 중심가에 위치하여 좋음 아침식사는 실망
4 out of 5
by A verified traveler

이동이 편리한 깨끗하고 조용한 호텔

Posted Oct 14, 2015 on Hotels
청두 중심에 있어, 이동이 편리하고 깨끗하고 조용한 호텔이었습니다. 조식은 안 먹어 봐서 모르겠구요~~~ 암튼 편안한 숙박하였습니다.