Nice hotel but bogs you down with too much policy.
Posted Jul 3, 2014
before booking, I had specifically asked the hotel reservation whether they would allow extra hours to check out by 5 pm. after getting confirmation only did I proceed to book. On reaching the hotel, they were not ready to honor and made me pay an extra whole day for 4 hrs. If I had known earlier I could have booked at another hotel which would have allowed me extra hours. And funny part is they asked for proof of when and to whom I had made the enquiry. I expect whoever answers the call is representing the hotel. I dindt know I had to ask name, address and personal details of the person I was talking to.
Surprisingly the doormen were courteous and cheerful than the ones at the reservation desk.