Stay at Savera Hotel
Posted Jul 11, 2016
We didn't had a good experience overall during our 3-night stay last week. We stayed in a Club room, which was probably the only comfortable aspect as it had two separate rooms with independent TV sets. The internal layout of this club room, though, is pretty haphazard. Our experience was pretty bad dealing with most of the hotel staff, especially the in-room dining staff and the restaurant on the ground floor (where the breakfast was served). The in-room dining staff decline the request to arrange infant food and instead was advising us to feed our baby with biscuits. We lodged a complaint on this aspect. The Malgudi restaurant within the hotel was good. The staff there were pretty well groomed plus the food was good, although the restaurant is a bit pricey. The room service was not upto the mark and many a times, they don't respond to the call and we had to remind them. One of the evenings, my wife requested some medicine (crocin) to be fetched from a nearby pharmacy, while i was away from the hotel. Inspite of her repeated requests, none turned up and eventually after i returned to the hotel, i had to rush to get the medicine. Basically this hotel is flocked by people who look for central location. Otherwise this hotel is not meant for people visiting on holiday. It was so poor and unprofessional management that there was no senior manager available to take our complaint too. It was that bad.