Outdoor pool, sun loungers

Reviews of Hyatt Regency Chennai

5 out of 5
Hyatt Regency Chennai
365 Anna Salai, Teynampet, Chennai, Tamil Nadu

Reviews

8.2

Very Good

Rating 10 - Excellent. 205 out of 428 reviews" "
Rating 8 - Good. 125 out of 428 reviews" "
Rating 6 - Okay. 45 out of 428 reviews" "
Rating 4 - Poor. 24 out of 428 reviews" "
Rating 2 - Terrible. 29 out of 428 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Changyi Linus

Business traveler
Liked: Cleanliness, staff & service, amenities
There are occasional blackouts at night where all the lights in the building go off and then on again. Otherwise quite pleasant stay.
Stayed 1 night in Mar 2024
Response from Ruban Das on Mar 15, 2024
"Dear Guest,Thank you so much for your kind review. We’re glad to note that you had a lovely experience at the hotel. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service coupled with genuine warmth and care.We look forward to welcoming you back at the hotel.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai"

10/10 Excellent

Jyotirmoy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ruban Das on Mar 7, 2024
Dear Guest,Thank you so much for your generous rating. We’re glad to note that you had a comfortable experience at the hotel. All of us at Hyatt Regency Chennai endeavor to do our best so that all our guests receive friendly and attentive service coupled with genuine warmth and care.We look forward to welcoming you back at the hotel.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai"

10/10 Excellent

Lakshmi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the aesthetics of the hotel, i loved the exhibitions they host, loved my room facing the pool. I appreciated and enjoyed everything abt the hotel. What i didnt like was the South Indian breakfast options. U need to hire a really good South Indian chef. The idly's were sticky, poori masala was bland and there was no variety in the dessert. I was there for 2 weeks and every day was a different version of the same desert. I have stayed at Rain Tree, amazing selection of South Indian breakfast options and more than one dessert to choose from, unlike Hyatt everyday offering a different version of the same dessert and no cashews in the dessert.
Stayed 8 nights in Feb 2024
Response from Ruban Das on Feb 26, 2024
Dear Guest,Thank you so much for your generous rating. We’re glad to note that you had a comfortable experience at the hotel. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service coupled with genuine warmth and care.We look forward to welcoming you back at the hotel.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

2/10 Terrible

Vidyanathan

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
For the money that was paid, expect an exceptional customer service. It was a noisy train station w chaos . Pls do not go if the expectation is to unwind after a long day of work and meetings .
Stayed 2 nights in Feb 2024
Response from Ruban Das on Feb 15, 2024
"Dear Guest,Thank you so much for sharing your valuable feedback with us.Kindly accept my heartfelt apologies for the inconvenience faced by you during your stay. At Hyatt Regency, Chennai, we endeavor to do all we can to ensure that every guest feels welcomed, we regret to know your unsatisfactory stay with us.We have shared your feedback regarding the dirty carpet, mattress, pillows, window blinds, unpolished doors and fungus on the bathroom walls with our Rooms division manager and the housekeeping team and please be assured our leadership team is looking into the situation to resolve it at the earliest.I thank you for sharing your valuable observation with us which will act as a catalyst to improve the quality of our operations.I request you to consider staying with us on your next visit so that we can showcase marked improvement in the areas highlighted by you.We are committed to offer you the most pleasant and comfortable experience on each of your future visits and look forward to welcoming you back.Warm RegardsRuban DasGeneral ManagerHyatt Regency Chennai"

10/10 Excellent

Sasmit

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an absolutely amazing experience at Hyatt Chennai this past weekend. Having stayed at multiple Hyatt Regency hotels in US, I must say this one stands out in the top echelon of Hyatt hotels worldwide. Starting from checking in where ever smiling receptionist Mi@@ was amazing ,followed by the dining where each of the wide variety of food was delectable thanks to sou Chef V et al, and the equally laudable hospitality of folks in the restaurant area like Bh@@@@@, Kar@@@@, An@@@ ; and not to forget about the spectacular concierge service spearheaded by Kumar and co, along with the seamless checking out process by Ri@@@. All in all ,this was a memorable experience loved by my family and my parents-- 5 stars to the amazing team of Chennai Hyatt Regency, will certainly look forward to another delightful experience in future.
Stayed 2 nights in Jan 2024
Response from Ruban Das on Jan 26, 2024
Dear Guest, It was a pleasure to have you stay with us and I truly appreciate you taking the time to share your experience on this platform.We are glad to know that you had a pleasant stay and enjoyed the services provided by our team members. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service with genuine warmth and care. Your kind words about the hotel will truly act as a great source of inspiration for my team. We look forward to hosting you again at Hyatt Regency Chennai.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

6/10 Okay

Nandakumar

Stayed 3 nights in Jan 2024
Response from Ruban Das on Jan 24, 2024
Dear Guest,Thank you so much for sharing your valuable feedback with us.Kindly accept my heartfelt apologies for the inconvenience faced by you during your stay. At Hyatt Regency, Chennai, we endeavor to do all we can to ensure that every guest feels welcomed, we regret to know your unsatisfactory stay with us.We request you to please share a detailed feedback with us so that we can look into the situation and have it resolved at the earliest.We are committed to offer you the most pleasant and comfortable experience on each of your future visits and look forward to welcoming you back.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

10/10 Excellent

Deluxson, Brentwood

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel - Clean rooms, Friendly staffs , Enjoyed staying . Will be back soon
Stayed 7 nights in Jan 2024
Response from Ruban Das on Jan 22, 2024
Dear Guest, I would like to thank you for taking the time to share your feedback regarding your recent stay with us on this esteemed platform. We are thrilled to know you liked the rooms, and service rendered by our thoughtful team members. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service with genuine warmth and care. Your kind words about the hotel will truly act as a great source of inspiration for my team. My team and I look forward to hosting you again at Hyatt Regency Chennai. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai.

4/10 Poor

Niket

Stayed 1 night in Jan 2024
Response from Ruban Das on Feb 15, 2024
"Dear Guest,Thank you so much for sharing your valuable feedback with us.Kindly accept my heartfelt apologies for the inconvenience faced by you during your stay. At Hyatt Regency, Chennai, we endeavor to do all we can to ensure that every guest feels welcomed, we regret to know your unsatisfactory stay with us.We have shared your feedback regarding the dirty carpet, mattress, pillows, window blinds, unpolished doors and fungus on the bathroom walls with our Rooms division manager and the housekeeping team and please be assured our leadership team is looking into the situation to resolve it at the earliest.I thank you for sharing your valuable observation with us which will act as a catalyst to improve the quality of our operations.I request you to consider staying with us on your next visit so that we can showcase marked improvement in the areas highlighted by you.We are committed to offer you the most pleasant and comfortable experience on each of your future visits and look forward to welcoming you back.Warm RegardsRuban DasGeneral ManagerHyatt Regency Chennai"

10/10 Excellent

Ancella

Had a wonderful stay
Stayed 2 nights in Jan 2024
Response from Ruban Das on Jan 23, 2024
Dear Guest, It was a pleasure to have you stay with us and I truly appreciate you taking the time to share your experience on this platform.We are glad to know that you had a wonderful stay at the hotel.All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service with genuine warmth and care. Your kind words about the hotel will truly act as a great source of inspiration for my team. We look forward to hosting you again at Hyatt Regency Chennai.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

10/10 Excellent

Tanmay

Stayed 1 night in Jan 2024
Response from Ruban Das on Jan 19, 2024
Dear Guest,Thank you so much for reviewing your experience with us. We are pleased to learn that you had an enjoyable experience at our hotel.We are proud to have an ambassador in you and look forward to welcoming you back at the hotel.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

8/10 Good

Subir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ruban Das on Jan 15, 2024
Dear Guest, I would like to thank you for taking the time to share your experience regarding your recent stay with us on this esteemed platform. We are thrilled to know you had a pleasant stay at our hotel. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service with genuine warmth and care. We look forward to hosting you again at Hyatt Regency Chennai. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai.

10/10 Excellent

Herbert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ruban Das on Jan 10, 2024
Dear Guest, I would like to thank you for taking the time to share your experience regarding your recent stay with us on this esteemed platform. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service with genuine warmth and care. My team and I look forward to hosting you again at Hyatt Regency Chennai. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai.

8/10 Good

Natesa, LAGUNA NIGUEL

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Jan 2024
Response from Ruban Das on Jan 10, 2024
Dear Guest, I would like to thank you for taking the time to share your experience regarding your recent stay with us on this esteemed platform. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service with genuine warmth and care. My team and I look forward to hosting you again at Hyatt Regency Chennai. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai.

10/10 Excellent

Usharany, Naperville

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Location, staff
Stayed 1 night in Jan 2024
Response from Ruban Das on Jan 9, 2024
Dear Guest, I would like to thank you for taking the time to share your experience regarding your recent stay with us on this esteemed platform. We are thrilled to know you liked the location and service provided by our thoughtful team members. All of us at Hyatt Regency, Chennai endeavor to do our best so that our guests receive friendly and attentive service with genuine warmth and care. My team and I look forward to hosting you again at Hyatt Regency Chennai. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai.

8/10 Good

Manjula, Germantown

Traveled with family
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Ruban Das on Jan 9, 2024
Dear Guest, I would like to thank you for taking the time to share your experience regarding your recent stay with us on this esteemed platform. We are glad to know you had a pleasant stay with us. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service with genuine warmth and care. My team and I look forward to hosting you again at Hyatt Regency Chennai. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai.

8/10 Good

Lakshmi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did NOT like the following: 1. illogical placement of light switches in the room. 2. there were not many vegetarian options and options for small portion eaters in hotel restaurant 3. the bathroom door design was illogical - either covered the shower or the toilet. they could not be used in parallel 4. Found a cockroach in the bath tub the very first day did like the following: 1. the room was cleaned everyday 2. management remembered my birthday :) 3. The staff was friendly and courteous 4. we felt safe during our stay
Stayed 2 nights in Dec 2023
Response from Ruban Das on Jan 9, 2024
Dear Guest,It was a pleasure to have you stay with us and I truly appreciate you taking the time to share your experience on this platform.While we are glad to learn that your overall experience at the hotel was pleasant, we regret to know that certain aspects of your stay were less than satisfactory.I take this opportunity to thank you for extending such kind words towards our the service rendered by our staff members. We consider our people to be our greatest assets and I am elated to know that our team members succeeded in making your stay memorable.My heartfelt apologies for the inconvenience faced by you with the design of the room. The feedback shared by you have been given the seriousness it deserves and my team will stand committed and we will be eager to provide you a much improved service on your next visit to our hotel. I am confident that my team will spare no effort to impress you.My team and I, look forward to hearing from you and to welcoming you back soon.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

10/10 Excellent

Luckmi

Stayed 10 nights in Dec 2023
Response from Ruban Das on Jan 8, 2024
Dear Guest,Thank you for your generous review. We are glad to note that you had a comfortable stay at the hotel, and we look forward to welcoming you soon again at the Hyatt Regency Chennai.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

8/10 Good

senthilvel

Stayed 2 nights in Dec 2023
Response from Ruban Das on Jan 1, 2024
Dear Guest,Thank you for sharing your feedback with us.We are glad to know that you had a good experience at our hotel. My team and I look forward to welcoming you back again soon.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

10/10 Excellent

Subir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ruban Das on Dec 27, 2023
Dear Guest,Thank you for your kind review. We are pleased to note that you had a comfortable experience at the hotel and we look forward to welcoming you soon again at the Hyatt Regency Chennai.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

8/10 Good

SHABARI

Stayed 3 nights in Dec 2023
Response from Ruban Das on Dec 29, 2023
Dear Guest, I would like to thank you for taking the time to share your rating regarding your recent stay with us on this esteemed platform. We are thrilled to know you had a pleasant stay at the hotel. All of us at Hyatt Regency, Chennai endeavor to do our best so that our guests receive friendly and attentive service with genuine warmth and care. My team and I look forward to hosting you again at Hyatt Regency Chennai. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai.

8/10 Good

SHABARI

Stayed 3 nights in Dec 2023
Response from Ruban Das on Dec 29, 2023
Dear Guest, I would like to thank you for taking the time to share your rating regarding your recent stay with us on this esteemed platform. We are thrilled to know you had a pleasant stay at the hotel. All of us at Hyatt Regency, Chennai endeavor to do our best so that our guests receive friendly and attentive service with genuine warmth and care. My team and I look forward to hosting you again at Hyatt Regency Chennai. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai.

10/10 Excellent

Anirban

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ruban Das on Dec 20, 2023
Dear Guest, I would like to thank you for taking the time to share your experience regarding your recent stay with us on this esteemed platform. We are thrilled to know you had a comfortable stay with us. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service with genuine warmth and care. My team and I look forward to hosting you again at Hyatt Regency Chennai. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai

10/10 Excellent

Raghuram

Stayed 5 nights in Dec 2023
Response from Ruban Das on Jan 8, 2024
Dear Guest,Thank you for your generous review. We are glad to note that you had a comfortable stay at the hotel, and we look forward to welcoming you soon again at the Hyatt Regency Chennai.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

10/10 Excellent

Rama

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Ruban Das on Dec 20, 2023
Dear Guest,Thank you for sparing your valuable time to share your experience with us.We are delighted to know that you had a memorable stay at our hotel, your positive feedback will act as source of inspiration for us. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guest receives friendly and attentive service coupled with genuine warmth and care.It is indeed very heartening to know that you felt the same during your stay.We are proud to have an ambassador in you and look forward to welcoming you back.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai

6/10 Okay

Prasetha hari

Stayed 2 nights in Dec 2023
Response from Ruban Das on Dec 21, 2023
Dear Guest,Thank you so much for sharing your valuable rating with us. We would like to express our sincere apologies for not having lived up to the signature Hyatt experience during your recent stay with us.All of us at Hyatt Regency, Chennai endeavor to do all we can to ensure that every guest feels welcomed and receives service that is friendly, attentive and timely. It pains us greatly to have even one guest leave the hotel with anything less than a positive impression.Please consider giving us an opportunity to redeem ourselves by showcasing the service standards we are known for.My team and I look forward to welcoming you back soon.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

10/10 Excellent

Rani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there during the cyclone. The management was awesome; a truly well-run hotel. Breakfast is exceptional with superb food and service.
Stayed 4 nights in Dec 2023
Response from Ruban Das on Dec 12, 2023
Dear Guest, I would like to thank you for taking the time to share such a wonderful experience regarding your recent stay with us. We are thrilled to know you that you received exceptional service from our team members during the recent cyclone and that you also liked the breakfast. All of us at Hyatt Regency, Chennai endeavor to do our best so that our guests receive friendly and attentive service with genuine warmth and care. Your kind words about the hotel will truly act as a great source of inspiration for my team. We look forward to hosting you again at Hyatt Regency Chennai. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai.

10/10 Excellent

Santhosh

Stayed 2 nights in Dec 2023
Response from Ruban Das on Dec 11, 2023
Dear Guest,Thank you for sparing your valuable time to share your review with us.All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guest receive friendly and attentive service coupled with genuine warmth and care.It is indeed very heartening to know that you felt the same during your stay.We are proud to have an ambassador in you and look forward to welcoming you back.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

8/10 Good

Martin

Stayed 13 nights in Oct 2023
Response from Ruban Das on Nov 15, 2023
Dear Guest, I would like to thank you for taking the time to share your rating regarding your recent stay with us on this esteemed platform. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service with genuine warmth and care. We look forward to hosting you again at Hyatt Regency Chennai. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai.

10/10 Excellent

Vasanth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staffs focused on customer obsession!!
Stayed 2 nights in Nov 2023
Response from Ruban Das on Nov 10, 2023
Dear Guest,Thank you so much for your kind review. We’re glad to note that you had a lovely experience at the hotel. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service coupled with genuine warmth and care.Your kind words regarding our staff members is immensely valued. We look forward to welcoming you back at the hotel.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Ruban Das on Nov 8, 2023
Dear Guest, It was a pleasure to have you stay with us and I truly appreciate you taking the time to share your experience on this platform. All of us at Hyatt Regency, Chennai endeavor to do our best so that our guests receive friendly and attentive service with genuine warmth and care. Your kind words about the hotel will truly act as a great source of inspiration for my team. We look forward to hosting you again at Hyatt Regency Chennai.Warm Regards,Ruban Das, General Manager, Hyatt Regency Chennai..

2/10 Terrible

Edward

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is horrible. It should be one star hotel
Stayed 1 night in Oct 2023
Response from Ruban Das on Nov 8, 2023
Dear Guest,I would like to thank you for taking the time to share your experience with us.Kindly accept my sincere apologies for the inconvenience faced by you during your recent stay with us. We regret to learn that your experience did not meet your expectation and we fell short in providing you with our prompt service.Your feedback has been noted and taken up with our Managers to review with the team internally. Please be assured the hotel will be taking all the necessary corrective measure to ensure a seamless experience going forward.Once again, my heartfelt apologies, we do hope you will give us the chance to make amends and serve you soon again in the future.My team and I, look forward to hearing from you and to welcoming you back soon.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

10/10 Excellent

Shashikanth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay I was totally satisfied with all the things but could not get a proper dinner in the evening when I asked for room service I was told only few things gs are available and I had to select in what ever was available.. and this is at around 8:30pm so wanted to see if they can improve anything on this apart from that it's a best place to stay
Stayed 1 night in Oct 2023
Response from Ruban Das on Nov 2, 2023
Dear Guest,Thank you ever so much for sharing your valuable feedback with us.While we are glad to learn that your overall experience at the hotel was pleasant, we regret to know that certain aspects of your stay was less than satisfactory. I would like to apologise for the inconvience you faced with the in room dining. Please be rest assured that your feedabck has been shared with our F&B team so that we can improve our services better. Kindly accept my sincere apologies for the inconvenience faced by you during your recent stay with us. My team and I, look forward to hearing from you and to welcoming you back soon.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

10/10 Excellent

Abin

Stayed 1 night in Oct 2023
Response from Ruban Das on Nov 15, 2023
Dear Guest, I would like to thank you for taking the time to share your experience regarding your recent stay with us on this esteemed platform. We are thrilled to know you had a pleasant stay at our hotel. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service with genuine warmth and care. We look forward to hosting you again at Hyatt Regency Chennai. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai.

10/10 Excellent

Srinivas Muralidhar

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience with the staff
Stayed 1 night in Oct 2023
Response from Ruban Das on Oct 18, 2023
Dear Guest, It was a pleasure to have you stay with us and I truly appreciate you taking the time to share your experience on this platform. We are delighted to learn that you had a wonderful stay at our hotel.All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service with genuine warmth and care. Your kind words about the hotel will truly act as a great source of inspiration for my team. We look forward to hosting you again at Hyatt Regency Chennai.Warm Regards,Ruban Das, General Manager, Hyatt Regency Chennai.

2/10 Terrible

Subha, Old Bridge

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Avoid this hotel. Paying nearly 11k Rs for a night stay here is a waste of money. The room itself was very dirty. Hairs in the floor, sofa had a big stain not sure it is water or anything else. (Disgusting to even keep things there). How can someone not notice it and how did it pass quality control. Bathroom had a foul smell because it was not cleaned properly. Also the trays or boxes had visible water marks plus lots of dust indicating it was never wiped. Same goes with coffee maker and tumblers provided. Clearly you can see it was never cleaned recently. I didn't even touch it. Staff service was average. Liked Spice haat and the Chinese restaurant. Food was good. The reception people are very rude and don't even want to accommodate. The lady who was attending to us on 10 Oct 2023 night (11 Oct early morning) checkin was very inflexible. Even though I arrived only on a day later than the booking date due to flight schedule they couldn't even show courtesy to accommodate a delayed checkout for 2 hrs. Receptionist was quite rude with any kind of requests. I would not rate this even as a 3 star hotel. I am very dissatisfied and questioning the service provided by Hyatt brand in India. I did speak to the manager and aired my concerns. He was patient but my thought was why do I need to hear apologies and understanding when the service provided was not even 3 star. I strongly not recommend this hotel.
Stayed 2 nights in Oct 2023
Response from Ruban Das on Oct 16, 2023
Dear Guest,Thank you ever so much for sharing your valuable feedback with us. We would like to express our sincere apologies for not having lived up to the signature Hyatt experience during your recent stay with us.All of us at Hyatt Regency, Chennai endeavor to do all we can to ensure that every guest feels welcomed and receives service that is friendly, attentive and timely. It pains us greatly to have even one guest leave the hotel with anything less than a positive impression.The feedback shared by you regarding the room cleanliness and the behavior of the staff have been given the seriousness it deserves. We would also like to appease you that our check out timing is 12 pm and if late checkout is needed, prior information should be made so that the team is aware and can accommodate your requests. Once again, our heartfelt apologies for what happened during your stay. Please consider giving us an opportunity to redeem ourselves by showcasing the service standards we are known for.My team and I look forward to welcoming you back soon.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

10/10 Excellent

Amar

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my 8 days stay over here
Stayed 8 nights in Sep 2023
Response from Ruban Das on Oct 5, 2023
Dear Guest,Thank you so much for your generous feedback. We’re glad to note that you had a comfortable stay at the hotel. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service coupled with genuine warmth and care.We look forward to welcoming you back at the hotel.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

10/10 Excellent

Murali

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chennai - Sept 2023
Great hotel. Many nice features like limited access to rooms only for guests. Travel desk was super efficient and ensured smooth transition for all guests while preserving security. Two major problems remain - The service levels and time to get to it both when we had issues and also when we wanted our bags picked up for check out. Time taken is very long and limited staff at key times. - When there is a wedding on the property, there is a lot of pressure on the restaurants and service levels are subjected to delays. This is a double edge issue and will hurt service levels. We got lucky twice and once not. - There is a disco bar on the lobby which is not keeping with the type of crowd you want to invite to the hotel. This bar is not limited to hotel guests which can become an issue. We were relaxed and planned to ensure the above did not affect us. Another time, we may not be as relaxed and this is a potential issue we will consider when booking this place for our next stay.
Stayed 4 nights in Sep 2023
Response from Ruban Das on Sep 14, 2023
Dear Guest,Thank you ever so much for sharing you valuable feedback with us.Though we are happy to note that certain aspects of your stay were good, we apologize for the other aspects that we did not live up to.I would like to mention that like our restaurants serve people both in house and walk ins, so too does our bar serve in house guests and walk in guests. We do not restrict the usage of public area to a limited group alone. I have shared your feedback regarding the delay from the concierge team with my Front Office Manager and would like to assure you that this will be given the seriousness it deserves.I thank you for sharing your valuable observation with us which will act as a catalyst to improve the quality of our operations.I request you to consider staying with us on your next visit so that we can showcase marked improvement in the areas highlighted by you.My team and I look forward to welcoming you back soon.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

10/10 Excellent

Shahul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Like Home
It was an excellent stay. Hotel was conveniently located, was in excellent condition, and service from staff was exceptionally friendly and welcoming.
Stayed 4 nights in Aug 2023
Response from Ruban Das on Sep 5, 2023
Dear Guest, I would like to thank you for taking the time to share your experience regarding your recent stay with us on this esteemed platform. We are thrilled to know you were charmed by the design of the hotel along with the breakfast and maintenance provided by our thoughtful team members. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service with genuine warmth and care. Your kind words about the hotel will truly act as a great source of inspiration for my team. My team and I look forward to hosting you again at Hyatt Regency Chennai. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai.

2/10 Terrible

hyuntae

Stayed 1 night in Aug 2023
Response from Ruban Das on Sep 5, 2023
Dear Guest, I would like to thank you for taking the time to share your experience with us.Kindly accept my sincere apologies for the inconvenience faced by you during your recent stay with us. It is indeed generous of you to share a kind feedback towards our team members.We regret to learn that your experience did not meet your expectation and we fell short in providing you with our prompt service.Please be assured the hotel will be taking all the necessary corrective measure to ensure a seamless experience going forward.Once again, my heartfelt apologies, we do hope you will give us the chance to make amends and serve you soon again in the future.My team and I, look forward to hearing from you and to welcoming you back soon. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai.

10/10 Excellent

Jenny

Stayed 6 nights in Aug 2023
Response from Ruban Das on Sep 11, 2023
Dear Guest,Thank you so much for your generous rating. We’re glad to note that you had a comfortable experience at the hotel. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service coupled with genuine warmth and care.We look forward to welcoming you back at the hotel.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

10/10 Excellent

Jayendra

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Anand, Vijay and Abhinav were excellent guest servuce leaders
Stayed 4 nights in Aug 2023
Response from Ruban Das on Sep 13, 2023
Dear Guest,Thank you for your kind review. We are glad to know you had a pleasant experience at our hotel. Your kind words towards our service and hospitality is highly appreciated and it is our endeavor to deliver the best-in-class experience, always. Your mention of our team members is immensely valued and we shall communicate your kind feedback to the team who shall be immensely delighted to hear of the same.We would once again like to thank you for the review and we look forward to welcome you soon again at the Hyatt Regency Chennai.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

10/10 Excellent

shan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Loved the lobby! Spacious.. Great food. Friendly staff. Will stay again.
Response from Ruban Das on Sep 5, 2023
Dear Guest, I would like to thank you for taking the time to share your experience regarding your recent stay with us on this esteemed platform. We are thrilled to know you were charmed by the design of the hotel along with the food and maintenance provided by our thoughtful team members. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service with genuine warmth and care. Your kind words about the hotel will truly act as a great source of inspiration for my team. My team and I look forward to hosting you again at Hyatt Regency Chennai. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai.

8/10 Good

Keisuke

Stayed 3 nights in Jul 2023
Response from Ruban Das on Jul 20, 2023
Dear Guest, I would like to thank you for taking the time to share your experience regarding your recent stay with us on this esteemed platform. We are thrilled to know you had a pleasant stay at the hotel. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service with genuine warmth and care. My team and I look forward to hosting you again at Hyatt Regency Chennai. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai.

10/10 Excellent

Mohan

Stayed 2 nights in Jul 2023
Response from Ruban Das on Aug 2, 2023
Dear Guest, I would like to thank you for taking the time to share your experience regarding your recent stay with us on this esteemed platform. We are thrilled to know you were charmed by the exquisite ambiance and service extended by our thoughtful team members, high quality and wide varieties offered at our hotel. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service with genuine warmth and care. We look forward to hosting you again at Hyatt Regency Chennai. Warm Regards, Ruban Das, General Manager, Hyatt Regency Chennai.

10/10 Excellent

Nitha Panakkapparambil

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service & care , with special attention to each & everything, & to every customers makes it unique.. Attracted to their special way of receiving guests in an adorable manner. Special thanks to Staff Aiswarya for her care & attention.
Stayed 2 nights in Jun 2023
Response from Ruban Das on Jul 3, 2023
Dear GuestThank you so much for your kind review. We’re glad to note that you had a lovely stay and experience at the hotel. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service coupled with genuine warmth and care.Your kind words regarding the service and hospitality rendered to you are immensely valued. We’re happy to know that our team member Aishwarya succeeded in making your experience a memorable one.We look forward to welcoming you back at the hotel.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

10/10 Excellent

Ajay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Ruban Das on Jun 27, 2023
Dear Guest,Thank you so much for your generous rating. We’re glad to note that you had a comfortable experience at the hotel. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service coupled with genuine warmth and care.We look forward to welcoming you back at the hotel.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

2/10 Terrible

Ed

Disliked: Staff & service, property conditions & facilities
I made a wrong decision to stay here because this property has a construction work going on right now between 10AM - 6PM everyday top of your room you will hear the hammer and drilling sounds those hours , I complained about this issue to lobby they said we have contract construction works going on right now it’s going to like this we can’t do anything I was shocked this is unresponsive answer , then I asked him I was travels past 18 hours and timing changes jet lock if I want to take rest do I have to wait til 6 PM that guy said yes something like that we can’t do anything , pool area is not for guests some swimming classes going on there now no privacy , this place is not worth it think twice before book
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 20, 2023
Dear Guest,Thank you for sharing you valuable feedback with us.I am extremely concerned to know that your stay with us was less than satisfactory. The issues experienced by you should have been prevented from happening if we are to pride ourselves as quality hospitality service providersI take this opportunity to inform you, that the hotel goes through an annual maintenance programme every year which focuses on the upkeep of the facilities in the common guest areas and rooms. An elaborate programme is planned for this year as well and I am sure the changes will be evident.All of us at Hyatt Regency, Chennai endeavor to do all we can to ensure that every guest feels welcomed and receives service that is friendly, attentive and timely. It pains us greatly to have even one guest leave the hotel with anything less than a positive impression.Once again, my heartfelt apologies for what happened during your stay. Please consider giving us an opportunity to redeem ourselves by showcasing the service standards we are known for. My team and I, look forward to hearing from you and to welcoming you back soon.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

10/10 Excellent

Keisuke

Stayed 3 nights in Jun 2023
Response from General Manager on Jun 16, 2023
Dear Guest,Thank you for sparing your valuable time to share such a wonderful review of your experience with us.We are delighted to know that you had a memorable stay at our hotel, your positive feedback will act as a source of inspiration for us. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service coupled with genuine warmth and care.It is indeed very heartening to know that you felt the same during your stay.We are proud to have an ambassador in you and look forward to serving you again.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

10/10 Excellent

Mohammed

Stayed 1 night in May 2023
Response from Ruban Das on Jun 5, 2023
Dear Guest,Thank you for your kind review. We are pleased to note that you had a comfortable experience at the hotel and we look forward to welcoming you again at Hyatt Regency Chennai.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to Stay!
Stayed 1 night in May 2023
Response from Ruban Das on May 31, 2023
Dear GuestThank you so much for sharing your feedback with us.All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service coupled with genuine warmth and care.We look forward to welcoming you back at the hotel.Warm Regards,Ruban Das,General Manager,Hyatt Regency Chennai.