Exterior

Reviews of ibis Chennai City Centre Hotel

3 out of 5
ibis Chennai City Centre Hotel
690 Anna Salai, Mount Rd, Near US Consulate, Thousand Lights, Chennai, Tamil Nadu

Reviews

7.8

Good

Rating 10 - Excellent. 88 out of 203 reviews" "
Rating 8 - Good. 49 out of 203 reviews" "
Rating 6 - Okay. 33 out of 203 reviews" "
Rating 4 - Poor. 19 out of 203 reviews" "
Rating 2 - Terrible. 14 out of 203 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rajithangani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Feb 2024

10/10 Excellent

Sarath Ramesan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its provide good facilities and services
Stayed 2 nights in Jan 2024
Response from Parvez DAMAD on Jan 9, 2024
Dear Guest,Thank you very much for taking the time to write a pleasant feedback. It is our goal to provide consistent and top-notch services to all our guests and I'm happy to know we were able to achieve that through you. Your words of appreciation on the staff and services will definitely be passed on to the team here. We thank you once again for your recommendation and for such a delightful review and look forward to the pleasure of your continued visits. Sincerely,Parvez DAMADGeneral Manager

10/10 Excellent

Ankush Kumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Parvez DAMAD on Dec 27, 2023
Dear Guest,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at the ibis Chennai City Centre again.Sincerely,Parvez DAMADGeneral Manager

6/10 Okay

Jamunarani

Average
Stayed 2 nights in Dec 2023
Response from Parvez DAMAD on Dec 14, 2023
Dear Guest,Thank you very much for taking time to share your feedback regarding your stay.ibis being an interactive brand of Accor with a very good presence worldwide,Our rooms are ergonomically designed keeping in mind the basic necessities of stay in a business hotel, following a design which has been tested and implemented in over 1200 ibis properties worldwide. However we graciously accept your feedback and hope to welcome you again.Sincerely,Parvez DAMADGeneral Manager

6/10 Okay

Maya

Liked: Staff & service, property conditions & facilities
Staff was very accommodating and helpful.
Stayed 1 night in Dec 2023
Response from Parvez DAMAD on Dec 9, 2023
Dear Guest,Thank you for taking out time to share your feedback with us. Our prime endeavor is to offer our guests with the best-in-class services, amenities and I'm happy to know we were able to achieve that through you.It was a pleasure serving you and we’ll be looking forward to welcome you back for another excellent experience.Sincerely,Parvez DAMADGeneral Manager

10/10 Excellent

Suresh

Liked: Cleanliness, staff & service, property conditions & facilities
Good property
Stayed 1 night in Nov 2023
Response from Parvez DAMAD on Nov 29, 2023
Dear Guest,Thank you for taking out time to share your feedback with us. Our prime endeavor is to offer our guests with the best-in-class services, amenities and I'm happy to know we were able to achieve that through you.It was a pleasure serving you and we’ll be looking forward to welcome you back for another excellent experience.Sincerely,Parvez DAMADGeneral Manager

4/10 Poor

Mohammad

Business traveler
Disliked: Cleanliness, property conditions & facilities
The Reception Area Was Smelling in Evening when I reached.
Stayed 1 night in Nov 2023
Response from Parvez DAMAD on Nov 29, 2023
Dear Guest,It is with sincere regret that I note your dissatisfaction with our service and facilities and truly apologize for the inconvenience caused.Please may I assure you that I have addressed this matter with the team and all internal procedures have been strengthened and emphasized to avoid any recurrence.I request you to please treat this incident as non-representative of the ibis experience and give us another opportunity to make amends.Sincerely,Parvez DAMADGeneral Manager

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff
2nd visit to the city IBIS just one night stop over. The Hotel is modern and well managed Check in: consistent with our last visit speedy. Room: Comfortable bed, Coffee tea maker and fridge all in good working order. The bathroom unlike our last visit was in good order and functional. Breakfast: good choice of food both Asian and European. Staff: Again the big plus for us were staff who helped us arrange a Taxi to Pondicherry thanks again for the support it was very much appreciated and one reason I would recommend this hotel and will use again when in Chennai Sally and Dave Yorks
Stayed 1 night in Nov 2023
Response from Parvez DAMAD on Nov 14, 2023
Dear Guest,Wow, what a great review, thank you for your comments.We love hearing when we make our guest happy and hope that we have earned a new loyal guest!We can't wait to have you back again!Sincerely,Parvez DAMADGeneral Manager

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Chennai Hotel
Our check in was fast and a room was allocated on arrival although we were slightly early. Our room was clean and the bed was comfortable with good quality sheets. The bathroom was functional but worn. We used the Restaurant and bar both nights of our stay, there was a good selection of both Indian and international dishes. The barman Thama was able to help us with our choices and provided a good standard of service. Staff on the whole were professional and helpful, a special thank you for the young lady who helped us with our airline booking it was much appreciated. We intend to use the IBIS city again in the very near future and hopefully have a similar experience. Mrs Sally A Thomas Yorks.
Stayed 2 nights in Oct 2023
Response from Parvez DAMAD on Nov 6, 2023
Dear Guest,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at the ibis Chennai City Centre again.Sincerely,Parvez DAMADGeneral Manager

6/10 Okay

Sreelakshmi

Not the best cleanliness
Stayed 1 night in Oct 2023
Response from Parvez DAMAD on Nov 1, 2023
Dear Guest,It is with sincere regret that I note your dissatisfaction with our service and facilities and truly apologize for the inconvenience caused.Please may I assure you that I have addressed this matter with the team and all internal procedures have been strengthened and emphasized to avoid any recurrence.I request you to please treat this incident as non-representative of the ibis experience and give us another opportunity to make amends.Sincerely,Parvez DAMADGeneral Manager

6/10 Okay

Tom

Business traveler
Liked: Amenities, property conditions & facilities
The rooms had good facilities. But it was not clean. There was a bad smell coming as soon as you entered the room. More focus on cleanliness is needed.
Stayed 1 night in Oct 2023
Response from Parvez DAMAD on Oct 24, 2023
Dear Guest,It is with sincere regret that I note your dissatisfaction with our service and facilities and truly apologize for the inconvenience caused.Please may I assure you that I have addressed this matter with the team and all internal procedures have been strengthened and emphasized to avoid any recurrence.I request you to please treat this incident as non-representative of the ibis experience and give us another opportunity to make amends.Sincerely,Parvez DAMADGeneral Manager

10/10 Excellent

Ambika

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive but Great place.
Stayed 2 nights in Oct 2023
Response from Parvez DAMAD on Oct 24, 2023
Dear Guest,Thank you for rating us positively!!!I look forward to welcoming you again at ibis Chennai City to experience bespoke services and unmatched hospitality.Sincerely,Parvez DAMADGeneral Manager

8/10 Good

amanda

Business traveler
Stayed 4 nights in Sep 2023
Response from Vineesh KURUP on Oct 2, 2023
Dear Guest,We are delighted to see you liked our services. Keep this love coming and we will always strive to make sure your next experience with us is nothing less than amazing.We look forward to welcoming you back.Sincerely,Vineesh KURUPGeneral Manager

6/10 Okay

SHAKIL

Stayed 1 night in Sep 2023
Response from Vineesh KURUP on Oct 9, 2023
Dear Guest,Thank you very much for taking time to share your feedback regarding your stay.ibis being an interactive brand of Accor with a very good presence worldwide,Our rooms are ergonomically designed keeping in mind the basic necessities of stay in a business hotel, following a design which has been tested and implemented in over 1200 ibis properties worldwide. However we graciously accept your feedback and hope to welcome you again.Sincerely,Vineesh KURUPGeneral Manager

8/10 Good

Rajagopalan

Traveled with family
Liked: Staff & service, room comfort
Stay @IBIS Chennai
The rooms especially bathrooms were not clean. Breakfast was very good. Checkin process took long time as the staff had n the reception was struggling (looks like he is a trainee).
Stayed 2 nights in Jun 2023
Response from Vineesh KURUP on Jul 11, 2023
Dear Guest,It is with sincere regret that I note your dissatisfaction with our service and truly apologize for the inconvenience caused.Please may I assure you that I have addressed this matter with the team and all internal procedures have been strengthened and emphasized to avoid any recurrence.I request you to please treat this incident as non-representative of the ibis experience and give us another opportunity to make amends.Sincerely,Vineesh KURUPGeneral Manager

10/10 Excellent

Manjunath

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jun 2023
Response from Vineesh KURUP on Jun 28, 2023
Dear Guest,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at the ibis Chennai City Centre again.Sincerely,Vineesh KURUPGeneral Manager

6/10 Okay

Vijendra

Traveled with family
Liked: Cleanliness, staff & service
The bathrooms are really small and it cannot fit one person in it properly. Was really inconvenient for us to stay with such a small bathroom for that price
Stayed 2 nights in May 2023
Response from Vineesh KURUP on Jun 5, 2023
Dear Guest,Thank you very much for taking time to share your feedback regarding your stay.ibis being an interactive brand of Accor with a very good presence worldwide,Our rooms are ergonomically designed keeping in mind the basic necessities of stay in a business hotel, following a design which has been tested and implemented in over 1200 ibis properties worldwide. However we graciously accept your feedback and hope to welcome you again.Sincerely,Vineesh KURUPGeneral Manager

10/10 Excellent

Sujatha

Stayed 2 nights in May 2023
Response from Vineesh KURUP on Jun 13, 2023
Dear Guest,Thank you very much for taking the time to write a pleasant feedback. It is our goal to provide consistent and top-notch services to all our guests and I'm happy to know we were able to achieve that through you. Your words of appreciation on the staff and services will definitely be passed on to the team here. We thank you once again for your recommendation and for such a delightful review and look forward to the pleasure of your continued visits. Sincerely,Vineesh KURUPGeneral Manager

2/10 Terrible

Krishna Chaitanya Rao

Stayed 1 night in May 2023
Response from Vineesh KURUP on May 26, 2023
Dear Guest,It is with sincere regret that I note your dissatisfaction with our service and truly apologize for the inconvenience caused.Please may I assure you that I have addressed this matter with the team and all internal procedures have been strengthened and emphasized to avoid any recurrence.I request you to please treat this incident as non-representative of the ibis experience and give us another opportunity to make amends.Sincerely,Vineesh KURUPGeneral Manager

4/10 Poor

ashutosh

Stayed 2 nights in Apr 2023
Response from Vineesh KURUP on May 24, 2023
Dear Guest,Thank you for rating on your recent stay with us. Thank you for choosing ibis amongst other hotels in the city. Thank you for taking out time to share your experience. I am truly saddened to note the overall rating of 2.0 which we have received from you - please accept my heartfelt apology for a less than perfect stay.My team and I look forward to your continued stays.Sincerely,Vineesh KURUPGeneral Manager

10/10 Excellent

Parikshit

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part that really won my heart… we made the booking for my parents… they were leaving early morning around 6.30 am to catch their flight. The hotel ensured they packed sumptuous breakfast for my parents as their breakfast counter starts at 7! I really liked the thoughtfulness 🙏
Response from Vineesh KURUP on Jan 18, 2023
Dear Guest,Thank you for taking out time to share your feedback with us. Our prime endeavor is to offer our guests with the best-in-class services, amenities and I'm happy to know we were able to achieve that through you.It was a pleasure serving you and we’ll be looking forward to welcome you back for another excellent experience.Sincerely,Vineesh KURUPGeneral Manager

4/10 Poor

DINESH KUMAR

Disliked: Cleanliness, property conditions & facilities
Rooms are so small and no ventilation in the rooms.
Response from Vineesh KURUP on Dec 26, 2022
Dear Guest,Thank you for rating on your recent stay with us. We work hard to deliver an exceptional guest experience.ibis is a global brand and our rooms and bathrooms has been designed on the basis of extensive market survey keeping in mind maximum utilization of available space and pass on the cost benefits to our valued guests.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.My team and I look forward to your continued stays.Sincerely,Vineesh KURUPGeneral Manager

10/10 Excellent

Gopi

Stayed 1 night in Oct 2022

2/10 Terrible

Maruthasalam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience
Stayed 4 nights in Oct 2022
Response from Vineesh KURUP on Oct 17, 2022
Dear Guest,Thank you for rating on your recent stay with us. We work hard to deliver an exceptional guest experience.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.My team and I look forward to your continued stays.Sincerely,Vineesh KURUPGeneral Manager

6/10 Okay

Ramakrishna

Liked: Cleanliness, room comfort
Restaurant not up to the mark
Stayed 3 nights in Mar 2022
Response from Vineesh KURUP General Manager on Mar 28, 2022
Dear Guest, Thank you for rating on your recent stay with us. We work hard to deliver an exceptional guest experience. I have personally discussed your feedback with my F&B Manager. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. My team and I look forward to your continued stays. Sincerely, Vineesh KURUP General Manager

6/10 Okay

Marsur Sridhar Grishma

Stayed 2 nights in Jan 2022
Response from Vineesh KURUP General Manager on Apr 14, 2022
Dear Guest, Thank you for rating on your recent stay with us. We work hard to deliver an exceptional guest experience. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. My team and I look forward to your continued stays. Sincerely, Vineesh KURUP General Manager

8/10 Good

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021
Response from Vineesh KURUP General Manager on Apr 14, 2022
Dear Guest, Thank you very much for taking time to share your feedback regarding your stay. We pride ourselves in delivering a unique and special experience for all our guests therefore I am pleased that we were successful in achieving this for you. It was a great pleasure having you and it would be a privilege to welcome you back again soon. Sincerely, Vineesh KURUP General Manager

10/10 Excellent

Deepanjan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2021
Response from Vineesh KURUP General Manager on Dec 13, 2021
Dear Guest, At the outset kindly accept our sincere gratitude for your patronage with us. We appreciate your kind gesture of taking out time to review our services on this platform. I look forward to welcoming you again at ibis Chennai City Centre to experience bespoke services and unmatched hospitality. Sincerely,

10/10 Excellent

RAVIKUMAR

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly hotel
Stayed 1 night in Nov 2021
Response from Vineesh Kurup General Manager on Nov 27, 2021
Dear Guest, Thank you very much for taking time to share your feedback regarding your stay. We pride ourselves in delivering a unique and special experience for all our guests therefore I am pleased that we were successful in achieving this for you. It was a great pleasure having you and it would be a privilege to welcome you back again soon. Sincerely,

8/10 Good

Sagar

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Sep 2021
Response from Sincerely, Vineesh Kurup General Manager on Oct 1, 2021
Dear Guest, Thank you very much for your recent visit at ibis Chennai City Centre where timeless elegance resides. The team here is very motivated to hear about your feedback for their services and now we were able to look after you with the passion we are known for. It was a pleasure serving you and we’ll be looking forward to welcome you back for another excellent experience. Sincerely, Vineesh Kurup General Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay incase you are planning your trip for visa stamping. Good value for money hotel, very close to the US consulate and the hotel provides taxi service. The gym and in-house restaurant are great. Apart from the restaurant being expensive, there are no cons to this place. You can always order food from outside via swiggy or zomato
Stayed 2 nights in Apr 2021
Response from Vineesh Kurup General Manager on Apr 26, 2021
Sincerely,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were Good. The breakfast was awesome. Staff was available 24/7. The only minor gripe would be slow room service.
Stayed 4 nights in Apr 2021
Response from Vineesh Kurup General Manager on Apr 26, 2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Sticky smell in room. Maintenance guys not responded properly.
Stayed 1 night in Mar 2021
Response from Vineesh Kurup General Manager on Apr 26, 2021
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Chennai City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have made the note of your concerns. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service
Rooms are small They prefer to gice rooms in 11 floor the top one.
Stayed 4 nights in Feb 2021

8/10 Good

Archana M

Stayed 1 night in Dec 2020
Response from Sincerely, Vineesh Kurup General Manager on Dec 30, 2020
Dear Guest, Thank you for the rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Vineesh Kurup on Feb 26, 2020
Dear Guest, Thank you for your review, We are glad you liked our services and facilities. I shall pass your appreciation to my team & I am sure the same will motivate them to exceed guest expectations. Regards, Vineesh Kurup General Manager

8/10 Good

Satish

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Feb 2020
Response from Vineesh Kurup on Feb 26, 2020
Dear Guest, Thank you for your review, We are glad you liked our services and facilities. Regards, Vineesh Kurup General Manager

2/10 Terrible

Vik, CA

Traveled with family
Disliked: Cleanliness, staff & service
Staff and service were really bad. Whatever services we have requested to them were not taken care of.
Stayed 2 nights in Feb 2020
Response from Vineesh Kurup on Feb 10, 2020
Dear Guest, Thank you for the review regarding your recent stay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We wish to know more about the services that were not taken care of so that we can improve and change where needed. Once again thank you for taking the time to write a review. We look forward to speak with you soon. Regards, Vineesh Kurup General Manager

6/10 Okay

Verified traveler

Traveled with family and small children, Business traveler
Small sized expensive rooms . Breakfast buffet is the only best thing
Stayed 4 nights in Jan 2020
Response from Vineesh Kurup on Feb 10, 2020
Dear Guest, Thank you for taking the time to tell us about your experience at ibis Chennai City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our rooms and bathrooms are designed after an extensive market survey with an intention of best utilization of the space available. This allows us to deliver our promise of “wellbeing at the best price” with very competitively priced rooms. We thank you once again for the feedback and hope to welcome you back soon. Regards, Vineesh Kurup General Manager

6/10 Okay

Nathan, Putrajaya

Traveled with family
Liked: Cleanliness
Ok stay ...staff not knowledgeable on city activity...some don't even know what the interesting places in Chennai....Tamil Nadu Manager should manage the hotel..not North Indian.
Stayed 2 nights in Jan 2020
Response from Vineesh Kurup on Jan 31, 2020
Dear Guest, Thank you for taking the time to tell us about your experience at ibis Chennai City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vineesh Kurup General Manager

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Jan 2020
Response from Vineesh Kurup on Jan 31, 2020
Dear Guest, Thank you for taking the time to tell us about your experience at ibis Chennai City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your rating, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vineesh Kurup General Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was a little small and cramped especially if you are tall. The room that I stayed in was probably more expensive than what it was worth.
Stayed 2 nights in Jan 2020
Response from Vineesh Kurup on Jan 17, 2020
Dear Guest, Thank you for the review about your recent stay with us. We are sorry to hear that your experience with regards to room size and value for money did not meet your expectation. We follow a pricing policy as per demand and that is the reason for fluctuating prices at the hotel. We appreciate you sharing your concerns and hope to welcome you back to our hotel soon. Regards, Vineesh Kurup General Manager

8/10 Good

SG, Bangalore

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very polite and helpful. We booked two rooms and they were able to provide us connecting rooms even though we hadn't requested for it in advance. Shuttle to the US consulate was convenient. Would definitely recommend this hotel if someone is looking for a hotel near the US consulate. We didn't eat at the restaurant so I cannot comment on the food.
Stayed 2 nights in Jan 2020
Response from Vineesh Kurup on Jan 13, 2020
Dear Guest, Thank you for taking the time to complete our guest review. We are pleased that you enjoyed your time with us and I will ensure that your feedback is passed onto the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineesh Kurup General Manager

10/10 Excellent

ReginaBPeters, Yonkers, New York

Liked: Staff & service, amenities, property conditions & facilities
The food was not good. Need to get a good cook. I just ordered for coffee in the room but had to throw it in the toilet cause it was very bad. Hence I did not even go for breakfast. Food has to be improved other than that everything was excellent.
Stayed 4 nights in Dec 2019
Response from Vineesh Kurup on Jan 13, 2020
Dear Guest, Thank you for taking the time to tell us about your experience at ibis Chennai City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We noticed that you did not make any order other than the coffee during your entire stay. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Vineesh Kurup General Manager

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for one day stay
The rooms are very small, unhygienic and water in bathroom comes very slow. Staff is very friendly and food is good but expensive.
Stayed 2 nights in Dec 2019
Response from Vineesh Kurup on Jan 13, 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Chennai City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regards, Vineesh Kurup General Manager

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both reception and restaurant Staff was very helpful.
Stayed 1 night in Dec 2019
Response from Vineesh Kurup on Jan 13, 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Vineesh Kurup General Manager

4/10 Poor

Li Li

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They don’t have a doctor for emergency.
Stayed 2 nights in Dec 2019
Response from Vineesh Kurup on Dec 16, 2019
Dear Guest, Thank you for the feedback regarding your recent stay. We are sorry that your experience did not meet your expectations due to non-availability of doctor on emergency. Please note that we have hospitals available at walking distance fro hotel and in case of emergency the ambulance reaches in less than 2 minutes to our hotel. Also doctor on call during emergency is available at the hotel at an additional charge. We hope to welcome you back to our hotel again and hopefully we will be able to earn your trust back with the great service that ibis hotels are always known for. Regards, Vineesh Kurup General Manager